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“Exceptional service” 4 of 5 stars
Review of Country Inn & Suites Asheville at Biltmore Square

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Country Inn & Suites Asheville at Biltmore Square
2.5 of 5 Hotel   |   845 Brevard Road, Asheville, NC 28806   |  
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Ranked #18 of 57 Hotels in Asheville
Morristown, Tennessee
1 review
“Exceptional service”
4 of 5 stars Reviewed March 25, 2013

From the time we arrived to the time we left, all the staff at this hotel went out of their way to make sure we had a pleasant stay. It was a wonderful surprise that even on Christmas day all the staff from front desk to the breakfast attendance were genuinely nice and interactive with us. The room itself was clean and adequate and suited our needs perfectly during the holiday trip.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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376 reviews from our community

Traveler rating
    207
    116
    32
    14
    7
See reviews for
111
152
13
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Any
English first
ladafa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 22, 2013 via mobile

Husband and I stayed one night here on our way to the airport. For the low price I was expecting a dump. I was pleasantly surprised at how nice this hotel is! The room looked well taken care of and was spacious and clean. They also had one of the best quality continental breakfasts I've seen.

I would definitely stay here again!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarendon Hills
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 19, 2013

Very nice room with a wonderful, warm breakfast in the morning. The staff was very nice. Loved that we had free cookies when we first walked in. Convenient location right off the highway. Cannot be beat for the price!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2013

The hotel was very clean and quiet. The hotel staff was very friendly and helpful. The shower had good water pressure. The location was away from downtown Asheville, but just a 10 minute drive to be in the heart of everything. The bed wasn't the most comfortable though.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Durham, North Carolina
1 review
5 of 5 stars Reviewed March 10, 2013

Checking in at this hotel felt like checking in to a Bed & Breakfast. Cookies were available in the front lobby, and the front desk (who may have been the hotel operators) was more than willing to help us find a good local pizza delivery restaurant.

The room was in good shape and the breakfast offerings were plentiful - I would recommend this as a good value hotel to stay in.

Stayed March 2013, traveled as a couple
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 3, 2013 via mobile

While we have stayed at this property and have been pleased in the past, I must say we will NEVER again stay. The premises seems safe, but our car as well as another family's car was broken into overnight, with items stolen and windows completely shattered. The hotel was less than accommodating in helping to resolve any issues and I was told by the police officer who greeted me at my door this morning to inform me of the break in that this was not a first time occurance and that the hotel had been instructed to add security cameras which they had not. Be warned that even though this hotel may be slightly lower priced it isn't worth it. Service also needs to be improved as the staff was awful in dealing with this.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggpa, General Manager at Country Inn & Suites Asheville at Biltmore Square, responded to this review, March 5, 2013
We are very sorry for the breakin you experienced while in Asheville and we have responded to your concerns through other channels. I am afraid you were misinformed about unsafe activity at our hotel. Breakins at our hotel are very rare but any breakin is very unfortunate, but reflect the society we live in today. Please accept our apology for this incident and we hope you will come and stay with us again. By the way, we do have security cameras.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 23, 2013 via mobile

this is a very nice place to stay. the hot breakfast featured several freshly cooked items such as sausage scrambled eggs biscuits pancakes. the hot breakfast was a very good value. it is very well located. the only question I would have is why the chain built a hotel. in the mountains with only an unheated outdoor swimming pool-the country inn we stayed in kingsland Georgia had only an indoor pool and it is much warmer all year round in Georgia.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggpa, General Manager at Country Inn & Suites Asheville at Biltmore Square, responded to this review, March 5, 2013
Thank you for your comments. They mean a lot to us. We look forward to seeing you on your next visit to Asheville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Asheville at Biltmore Square

Address: 845 Brevard Road, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Asheville
#21 Romantic Hotel in Asheville
#28 Business Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Asheville at Biltmore Square 2.5*
Number of rooms: 57
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Also Known As:
Country Inn And Suites Asheville At Biltmore Square
Country Inn & Suites Asheville At Biltmore Square Hotel Asheville
Country Inn Asheville
Asheville Country Inn

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