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“Great service, wonderful staff” 4 of 5 stars
Review of Renaissance Asheville Hotel

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Renaissance Asheville Hotel
3.5 of 5 Hotel   |   31 Woodfin Street, Asheville, NC 28801   |  
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Ranked #29 of 59 hotels in Asheville
usa
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Great service, wonderful staff”
4 of 5 stars Reviewed December 27, 2012

We stayed 2 nights in Dec for the Christmas holidays. The hotel is in a wonderful location, we could walk everywhere downtown, come back to the hotel to rest and go in and out again throughout the day.
The lobby is beautiful, so welcoming and well decorated. We were on the 9th floor with club access.The room was very spacious even with 2 queen beds, well equipped with a mini-fridge, and coffee tea machine, and the bedding was very comfortable, we slept so well that it was difficult to force ourselves to get out of bed in the morning. The only downside of the room was the size of the bathroom, it was small and a little difficult to move around.

There are plentiful good restaurants, wonderful shopping with beautuful arts and crafts shops in close vicinity. Walk into the Woolworth Gallery on Patton Ave, it is a treasure trove of wonderful gift items of great craftsmanship. We enjoyed wonderful brunch at Bistro 1896, a sumptous dinner at Bouchons, and if you are in Biltmore Village, have lunch at the Red Stag Restaurant.. yummy.

At the hotel, we really appreciated that even though it was the Christmas Eve/Day holiday, they still served breakfast, lunch and dinner with their usual quality standards of food and service. Even the Club floor lounge was available for breakfast and evening snacks every day.

But what made our stay most enjoyable was the staff, they are the most wonderful asset of the hotel ... they always exchanged smiles and cheerful greetings with all the guests, and were so responsive whenever we needed a helping hand to hold doors open or pick up a dropped item. They seemed to pop up out of nowhere when needed !
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We thank you all at Renaissance for making our Christmas such a wonderful experience, and we are looking forward to our next visit soon. .

Room Tip: A room with a view of the mountains, so nice to wake up to ...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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English first
NC
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 26, 2012

This hotel was the perfect holiday getaway. Newly renovated lobby and restaurant. Rooms, although small, extremely well maintained...clean mattresses, no stains on carpet, big screen tv...just what you would expect from Marriott. Great buffet breakfast. Friendly, helpful staff.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington Dc, District Of Columbia
Top Contributor
67 reviews 67 reviews
49 hotel reviews
Reviews in 51 cities Reviews in 51 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed December 26, 2012

Very dog friendly, good location, nice room, fine restaurant and pool, and a lobby that was good for hanging out. We stayed several days over Thanksgiving and it was easy to walk to the shops and restaurants around town. We are big fans of the Renaissance hotels!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 22, 2012 via mobile

What a great staff! We arrived late on a freezing wet night, and Zeb checked us in and made us feel totally welcome. He also gave guests recommendations and tried to steer them to the best local restaurants in Asheville. That's service!

The breakfast was good, and the servers were friendly and fast. I'd absolutely recommend the hotel.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenAVL, Front Office Manager at Renaissance Asheville Hotel, responded to this review, December 23, 2012
Dear micamichelle,
I am so glad to hear that you enjoyed your visit with us. Thank you for taking the time to review our hotel, and for sharing your experiences. We look forward to serving you again in the near future.
Safe Travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 20, 2012

This Marriott is downtown in Asheville, within walking distance of great shops, restaurants and bars. The recently renovated hotel was nicely decorated for Christmas. One problem for Marriott Rewards travelers - the hotel has also been upgraded to a level 6 which means that I wasn't able to use my annual free night and also that it requires more points for a free night. That's too bad, as we love going to Asheville and the location makes this place ideal. The rooms are what you'd expect in a nice Marriott with good beds and nice bathrooms. But very few mirrors which is a pain.

Room Tip: Ask for a room on a higher floor - the view is great.
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, South Carolina
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 17, 2012

This has the feel of a boutique hotel with a European feel. Wonderful staff and service, clean and modern. Super comfortable rooms and beds. Walk out the back door and you're just a couple of blocks from all the downtown shops and restaurants. A must-have for breakfast is the green tomato eggs Benedict! I'm an egg diva and these eggs are always perfectly poached.

As a visitor there, and solo while my husband was on business in the area, I planned my day in Asheville with the help of the friendly front desk staff, who were friendly and proud of their town. Staying at this hotel made my visit to Asheville a wonderful experience.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Top Contributor
56 reviews 56 reviews
10 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 16, 2012

We are so glad we picked this location to stay on our trip to Asheville. The hotel is newly rennovated. The staff were very attentive and professional. We stayed on the concierge level - yes, frequent travels - and found the room to be a bit small for that level. They also didn't have early morning paper in lounge as they "get what is left over". However everything was top knotch. On top of that we spent very little time in the room. What we liked about this location was the very central location in downtown Asheville. We walked to dinner and breakfast. We would probably stay here again.

Room Tip: We stayed on the Concierge level - great views!
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Asheville Hotel

Address: 31 Woodfin Street, Asheville, NC 28801
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Asheville
#25 Romantic Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Asheville Hotel 3.5*
Official Description (provided by the hotel):
When staying at the Renaissance Asheville hotel, you'll be nestled among the Blue Ride and Great Smoky Mountains. Our hotel lies in the heart of downtown Asheville within walking distance to great shops and dining. On-site you'll find a 60' indoor pool, fitness center and whirlpool to enjoy. As a member of the Green Hotels Association, we understand the importance of protecting our surroundings and are proud to offer sustainable dining at our on-site restaurant Writer's Bistro. Our charming rooms offer complimentary wireless Internet, 32 inch LCD HDTV, stunning views of the Great Smoky Mountains, coffee maker/tea service, iron and ironing board, desk with ergonomic chair, marble bathroom with shower/tub combination and hair dryer. ... more   less 
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Also Known As:
Renaissance Asheville
Asheville Renaissance

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