I have been a frequent guest to this location for several years. I have never experienced any problems. The location was a little dated, but did go thru some renovations. At times, I would travel with a small pet. A former front desk employee was aware that I owned and sometimes brought along a pet. This most recent stay, the motel added a pet fee to my room charge upon checkout. This was the first time that this had ever happened. I understand the pet fee. However, being a frequent returning guest, you would think that the location would overlook the situation, and advise the guest of the policy and the consequences of future stays. Since all Days Inn properties are individually owned, (this one is part of OM Hospitality), when you contact the customer service number for Days Inn, (franchised thru Wyndham, previously known as Cendant Corporation, which was previously Hospitality Franchise Systems or HFS), the Wyndham agent will take your complaint and forward it to the location thru an admin message. This is the general protocol for all complaints made at any Days Inn since all are privately owned. Once forwarded to the location, the location has a specific timeframe to respond to the complaint. Generally, the location is suppose to contact the guest and also respond back to the admin message the franchise sent them. I contacted customer service, and advised. Kelly [-], Front Desk Manager left a message on my work voice mail stating the policy of pet fee and also stated about and additional $ 75.00 unadvised pet fee since I usually stayed in Business Place rooms there. The only difference in the standard room and a business room is that there is usually a bag of popcorn and a bottle water in the room and the top of the bedding is different. I contacted the hotel directly after I departed from the location. The front desk guy that answered, attempted to take the situation into his own hands despite my request to speak to the GM. After a conversation with him, he advised that the pet fee is non-negotiable, and he forcefully advised me never to step foot back at his property again since were in this dispute. I was later in the day contacted by Chris [-], which is the GM. After listening to my complaint, he advised that I was constantly being dishonest with him. Despite my loyalty of being a return frequent guest to this location, he agrees with his employee and ends the call by hanging up on me. If you ever have a complaint against this location, just remember, a frequent guest means nothing to them. Another fault, the so called "Business Place" rooms are not designated on the reservation system that those room types do not allow pets. My general reason for making this comment - A frequent, loyal guest, means NOTHING to this location.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.