I started to go with a three rating but the hotel staff moved it to a four. They were very professional and courteous. We booked a suite with a whirlpool to celebrate our 30th wedding anniversary. We checked in and found a nice room. But, we also found cereal and cellophane wrappers on the floor. We went to use the whirlpool, called an Infinity pool we found out, and could not get it to work. We let the water flow over the jets and still nothing. When I talked with two separate staff members they said I was doing it right. Maintenance came to the room and said it was working fine. (We weren't here and this was conveyed to us by the front desk) The next day I said something to a lady at the front desk and she told me we needed to fill the tub to overflowing then turn it on. The water recycles itself. Sure enough this worked. When I asked why they don't have a sign in the room as no one would have a clue this is how it works and she agreed with me. This is a very large tub and filling it to overflowing is not something one would normally do so knowing how to operate it would have impossible to figure out. One should not have to speak with several employees over two days to learn how to use the Infinity tub.
The hotel is located in Biltmore Park which has a large number of shops and restaurants located in it as well as a nice theatre. I'm not sure I would stay here again as the rates were very high, especially for the suite we had but it is a nice hotel.
- Official Description (provided by the hotel):
- The Hilton Asheville Biltmore Park offers convenience, luxury and affordability. It is also one of the most environmentally sustainable hotels in the country. With a large scale solar hot water heating system, all CFL light bulbs and a fuel-alternative airport shuttle, this is one full service hotel that you can feel good about. Enjoy a meal at our signature restaurant Roux or relax in the on-site Sensibilities Spa. We’re located in Asheville’s newest shopping, dining and entertainment district. ... more less
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- Also Known As:
- Hilton Asheville Biltmore Park Hotel Asheville