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“Unwritten policy is unabashedly enforced” 1 of 5 stars
Review of Hilton Asheville Biltmore Park

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Hilton Asheville Biltmore Park
3.5 of 5 Hotel   |   43 Town Square Blvd., Asheville, NC 28803   |  
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Ranked #3 of 57 Hotels in Asheville
GreenLeadersSilver level
Baltimore, MD
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Unwritten policy is unabashedly enforced”
1 of 5 stars Reviewed October 30, 2011

I arrived back to my room late one evening to find that the key card did not work. When I went to get a replacement key I was told that the maid found no personal items in the room, so the front desk was notified to "check me out" without notification or apology. They claimed that this was to save me the cost of paying for a room I wasn't going to use. Excuse me!? I am of the impression that the reservation is, in fact a contract. The unread newspapers which I had left were discarded and I was not compensated for them or for the inconvenience.

Room Tip: I will not stay here again and I suggest if you do that you get a clear understanding of what will a...
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  • Stayed October 2011, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stantur, General Manager at Hilton Asheville Biltmore Park, responded to this review, November 14, 2011
We apologize for the misunderstanding. We thought you had checked out prior to your original departure date. It was helpful speaking to you personally to gain a better understanding of how we should correct in the future. We enjoyed having your business for additional nights after the issue was resolved. Thanks!
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698 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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English first
West Byfleet, United Kingdom
Top Contributor
93 reviews 93 reviews
50 hotel reviews
Reviews in 59 cities Reviews in 59 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed October 20, 2011

Just back from a 4 night stay in Asheville, this Hilton is very comfortable and very new.The rooms are a good size without being massive. Biltmore Park is only a short distance away from Asheville and the mountains. The whole area is only recently built and everything is to hand. The square has a very nice feel to it and is very safe, we ate at the Italian restaurant opposite the hotel entrance, great food with service to match and not at all expensive by British standards. My wife is a very light sleeper and said that these were the best hotels beds that she has ever slept in. I thoroughly recommend this hotel for a short stay

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 17, 2011

Our room at the Hilton was very clean and new looking but on the small side. Comfortable bed and quiet room. Great location with restaurants nearby and easy access to the Blue Ridge Parkway.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murfreesboro, TN
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed October 17, 2011

I just got back yesterday from a weekend girls' trip to Asheville, and we stayed at Hilton Biltmore park for 3 nights. All 4 of us were extremely pleased with the hotel. The area in which it's located has several restaurants and specialty shops. We enjoyed being able to come back to the hotel and rest for a few minutes and then just walk to a great restaurant. Before we checked in, I did not realize that the hotel was actually a 12-15 minute drive from downtown, but it really didn't matter because once we got there, we just loved the location.

The room had 2 very comfortable queen beds and a good-size, well-appointed bathroom. I was very impressed by the fact that they have Peter Thomas Roth toiletries in the bathroom.

The lobby is nice and modern. There is a small, comfortable bar in the lobby with 4 local beers on tap, in addition to liquors and wines. On Friday evening, they had complimentary hot appetizers in the lobby for happy hour. There is a little alcove next to the check-in with complimentary Keurig coffees, and also small snacks and necessaries available for low prices. We did not eat at the hotel, so I can't review the food.

We had spa treatments while there, and we were all very pleased with everything. We didn't use the indoor pool, but it looked nice. Parking is free and in a garage directly next to the hotel.

Every staff member we encountered was pleasant and accommodating, which just enhanced our experience. We all agreed that we would absolutely stay there again.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 10, 2011 via mobile

This trip was our first to Asheville, to visit the Biltmore and after browsing the different Packages offered,I selected the Hilton as I has recently become Hilton honors member. From check-in to check-out, everything was excellent!! The breakfast buffet each morning were a dazzling treat. The room was spacious, the beds comfortable and the experience was excellent.....But what stood out most was the extraordinarily friendly staff....There wasn't a single employee, from Monica at the desk to the guy cleaning the whirlpool, who didn't greet me with a smile, a kind word and charming demeanor. That alone makes this one of the best stays of my life!! Thumbs up guys!!

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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lcoop3980, Public Relations Manager at Hilton Asheville Biltmore Park, responded to this review, October 11, 2011
Thank you so much for your kind words regarding your recent stay at the Hilton Asheville Biltmore Park! We strive to make every guest have the best experience at our hotel and we thrilled we made your stay a memorable one! Thank you for choosing us when visiting Asheville and we hope to host you again soon!
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Mount Airy, North Carolina
Top Contributor
106 reviews 106 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed October 10, 2011

Great location you are close to everything great staff, and great food. This is the first place that I look for a room when I am in Asheville, NC

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumter, South Carolina
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 5, 2011

My wife and recently sent 2 nights at this hotel, it was one of the best stays I have ever had. We chose the 1 bedroom jacuzzi suite, a little more expensive, but worth the price. The living area had a sofa, 2 chairs, a desk, and a wet bar with a fridge. It also contained a ½ bath, which delighted my wife. Furnishings were very comfortable. The bedroom had a King bed and a closet, not overly large but not small either. Both rooms had flat screen TV's. The crowning piece of the puzzle was the bathroom - a stand alone shower and the coolest jacuzzi I have ever seen. The tub had a disappearing edge, the water simply went over the side and was pumped back in. It was like heaven since you could get all the way down into the water. The jets were water jets, and quite low, so it wasn't much of a massage feature. It was also big enough for 2. The surrounding area had shops, restaurants and a 15 screen theater. We ate at Travinia which was excellent and a hand made Pasta place that was very good, and used fresh local foods. The menu was changing the next week, to what I don't know. We traveled to the Biltmore Village area, which was quite nice, for lunch the next day

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Asheville Biltmore Park

Address: 43 Town Square Blvd., Asheville, NC 28803
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Asheville
#2 Green Hotel in Asheville
#3 Family Hotel in Asheville
#3 Business Hotel in Asheville
#4 Romantic Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Asheville Biltmore Park 3.5*
Number of rooms: 165
Official Description (provided by the hotel):
The Hilton Asheville Biltmore Park offers convenience, luxury and affordability. It is also one of the most environmentally sustainable hotels in the country. With a large scale solar hot water heating system, all CFL light bulbs and a fuel-alternative airport shuttle, this is one full service hotel that you can feel good about. Enjoy a meal at our signature restaurant Roux or relax in the on-site Sensibilities Spa. We’re located in Asheville’s newest shopping, dining and entertainment district. ... more   less 
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Also Known As:
Hilton Asheville Biltmore Park Hotel Asheville

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