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“Nice amenities in a strange location” 4 of 5 stars
Review of Hotel Indigo Asheville Downtown

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Hotel Indigo Asheville Downtown
3.5 of 5 Hotel   |   151 Haywood Street, Asheville, NC 28801   |  
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Ranked #15 of 57 Hotels in Asheville
GreenLeadersGold level
Chapel Hill, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
36 helpful votes 36 helpful votes
“Nice amenities in a strange location”
4 of 5 stars Reviewed September 4, 2013

I stayed here on a Priceline "deal," and was disappointed to find myself in an island between two busy streets, one a major thoroughfare. The parking lot was basically empty when I arrived, but I was given a room on the third floor. The staff who greeted me seemed unfocused and a little confused. When I asked the desk clerk if I could please have a room on a higher floor, I was told that with my type of reservation, I could only have a room on the third or fourth floors. Gone are the days of first-rate treatment through Priceline! The hotel itself is one of the ultra-modern styles along the lines of an Aloft or, on a slightly lower scale, a W. The room itself was nicely supplied and decorated, but small. The bed, labelled as queen-sized, was cush but small. The shower was glass-enclosed and outstanding. The floors are a cool laminate, much more sanitary than carpets, but cool to the feet. A bedside rug would be a nice addition. Due to the road noise, I finally had to ask for the room on the fourth floor, which held a king-sized bed. This room was a little larger and a little quieter. The bed was ultra comfortable, the toiletries were nice but nonscented. There is no refrigerator, but there were excellent coffee supplies and a good coffee bar downstairs. I ultimately had a satisfactory stay, and the staff worked to amend the early check-in experience. I could recommend the hotel, with the caveat that you should ask for a room on a higher floor.

Room Tip: Insist on a room on the higher floors and away from the highway.
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Green Features: The hotel seems to have a focus on a nonallergenic environment.
  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, September 16, 2013
Thank you so much for taking the time to provide us with your feedback. We are delighted you enjoyed our ultra-comfortable beds and delectable coffee! I am sorry to hear that your initial impression was not the best. We can certainly ensure that we reserve a King room on a higher floor for you in the future, to avoid the highway side of the hotel. A bedside rug sounds like something we can certainly provide on your next visit, just let us know! We look forward to serving you next time!

Warm Regards,

Jamie Bratcher
Guest Service Manager
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993 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
Date | Rating
  • Danish first
  • English first
  • German first
  • Any
English first
atlanta
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

Close to downtown...short walk.
Great bathroom and shower...pillows and bed.
Our room had separate room for dressing and breakfast with mini kitchen, very cozy.
Wonderful staff.
Good drinks and food and light breakfast available on main floor

Room Tip: Ask the front desk or bar tender for where to go or anything else. They are most helpful and friend...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, September 9, 2013
Thank you so much for these kind words! I am delighted that you enjoyed our spacious, boutique suites! It was our pleasure to serve you during your visit to Asheville. We look forward to your next visit!

Warmly,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 3, 2013

The Hotel is in an excellent location to take in all of downtown Asheville, NC. The rooms are quite spacious, very modern. The staff, though attempting to be present and helpful, acted like they were in a dorm room in a College...they may well have been students with summer jobs.

They acted like kids playing at "the job" of running a hotel. The atmosphere was chaotic and we were happy to get out of the lobby area and up to our room.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, September 9, 2013
Thank you for your feedback. It is heartbreaking to read that our team did not treat you with the professionalism and courtesy each of our guests deserve. I deeply apologize for the reception you received with us, and I cannot tell you how much I appreciate you bringing this oversight to our attention. Allow me to assure you that this will be addressed and corrected immediately. If there is anything we can do to put your mind at ease, please contact me directly.

Warmly,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
Top Contributor
147 reviews 147 reviews
44 hotel reviews
Reviews in 65 cities Reviews in 65 cities
102 helpful votes 102 helpful votes
2 of 5 stars Reviewed September 2, 2013 via mobile

First, this is a great location, within walking distance of downtown. However, when we got to our room it was not the cleanest. There were pieces of paper outside the door -- no big deal -- but once inside there were human hairs all over. I can deal with that. What I cannot deal with is the disgusting toilet. When I told the desk clerk upon checkout about the condition of the toilet (I had a picture, which is not appropriate to post), she did not seem overly concerned. I want to make it clear that I was not looking for any type of remuneration: I simply hoped that the staff of a hotel where I paid over $300 would feel the urgency I felt when it comes to cleanliness. She did not. She said she would talk to housekeeping and seemed to brush me off. Ok.

The staff in general were not very friendly or helpful. From the parking attendant, who told us not to bother trying to check in to our room yet, to the desk clerk our first day, who was less than welcoming, the staff never made us feel "at home." The morning of checkout there was a knock at our door at 9:15 am waking us up. It was someone on the staff who said they would "check back later." How about after check-out time?

We wanted to stay at the Hotel Indigo because it was "pet friendly." It is really "pet tolerant." Most upscale pet-friendly hotels go out of their way to welcome their furry guests, but this hotel didnt even have a water dish in the room when I asked for one. Fortunately I brought my own. And their dog walking area is a small plot that can barely accommodate one dog (see photo).

In all, I would not recommend Hotel Indigo for any reason. Their wifi was spotty, the rooms were less than clean, and the staff was not welcoming. I stay in a lot of hotels, and mostly upscale hotels, but Hotel Indigo will not be getting my business again, nor will it be getting my recommendation.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, September 5, 2013
Thank you very much for taking the time to write us such a thorough review. Your feedback is essential in our quest to constantly improve. We strive to provide supreme customer service and immaculately- cleaned rooms and I am just devastated that this was not the experience you received. I would like to invite you to contact me personally so that we can resolve your unique situation. My email is jbratcher@hlihotels.com.

Warmly,

Jamie Bratcher
jbratcher@hlihotels.com
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 31, 2013 via mobile

Our most recent stay was wonderful! Not only did they upgrade us, but gave us a penthouse suite! Awesome view from balcony, short walk from hotel to downtown, and it was our anniversary night with the IHG Group! I highly recommend getting set up with this group and getting a credit card thru them. Soooooo many rewards!

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, September 9, 2013
Thank you for this fabulous review! Our goal is to create beautiful memories for our guests, and I am thrilled that we were able to make your anniversary special. We appreciate your loyalty with IHG Rewards Club! Please let us know if there is ever any way that we can make future stays more enjoyable.

Warm Wishes,

Jamie Bratcher
Guest Service Manager
jbratcher@hlihotels.com
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Brevard, North Carolina
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 31, 2013

Just came home from an overnight in Asheville where we stayed at Hotel Indigo. I mentioned when making a reservation with hotels.com that it was our anniversary and we preferred a room near the top. We enjoyed a great room on the ninth floor and found a bottle of wine, crystal stemware and chocolate from French Broad Chocolates awaiting us with a beautifully-written note. Although we spent little time in our room--the hotel is walking distance to the many restaurants, music venues, and bars downtown Asheville offers--midnight found is in our extremely quiet room in a super comfortable king bed. I am very particular about pillows and often carry my own, but no need here. The pillows were sleep-inducing. Hotel is very clean with large showers. The filtered water available on our floor was perfect for hydrating after a night of libations. Although we live less than an hour from Asheville, this is our hotel of choice when celebrating the city. Oh, and valet parking is complimentary.

Room Tip: Because the hotel is dog-friendly, we chose to stay near a top floor, as dogs are usually near the b...
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Green Features: The hotel is very environmentally conscious. A plastic bag is available for recyclable waste and toilets use little water but work perfectly.
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, September 16, 2013
Thank you for this fabulous review! It is always our pleasure to find little ways to surprise our guests. I am delighted to see that you enjoyed our comfortable bedding, chic design, and convenient downtown Asheville location. We look forward to serving you next time!

Warmly,

Jamie Bratcher
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Acworth, Georgia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 30, 2013

Decided to take a long weekend getaway in Asheville with my wife. Went looking for a location within walking distance to downtown Asheville and found this Indigo Hotel. We had stayed in another Indigo in Chicago once and loved that one so why not try another one!. So glad we did. The location is perfect close to everything downtown. Downtown hotel with free self parking was a big bonus too though you can valet if you prefer for a fee. The hotel is bright, modern and the king room was great. The large walk in shower was a nice surprise as well. The hotel staff was extremely friendly. The front desk and door attendant always wished us a nice day on the way out and welcome back upon our return. The maid service was great and she was so friendly and asked us if we needed anything each time she saw us in the hallway.

Highly recommended for anyone who wants walking distance to shops, restaurants and people watching in downtown Asheville!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, September 16, 2013
Thank you so much for this phenomenal review! We are thrilled to hear you enjoyed our beautiful decor, luxurious walk-in showers, and friendly, knowledgeable team. We hope to see you back in Asheville again soon!

Warmly,

Jamie Bratcher
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Asheville Downtown

Address: 151 Haywood Street, Asheville, NC 28801
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #15 of 57 Hotels in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Asheville Downtown 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Hotel Indigo Asheville Downtown reflects the city itself- vibrant, eclectic, soulful, and embracing! Come and experience this boutique hotel in the heart of downtown. Complimentary parking allows you to leave your car- and cares, behind, as you explore this unique area! Spacious rooms, full-service bar and bistro, and spa-inspired bathrooms complete with Aveda products, ensures your stay will leave you feeling pampered and renewed! ... more   less 
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