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“A great place to stay” 5 of 5 stars
Review of Hotel Indigo Asheville Downtown

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Hotel Indigo Asheville Downtown
3.5 of 5 Hotel   |   151 Haywood Street, Asheville, NC 28801   |  
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Ranked #15 of 58 Hotels in Asheville
Certificate of Excellence 2014
GreenLeadersGold level
Durham, Maine
Top Contributor
136 reviews 136 reviews
48 hotel reviews
Reviews in 87 cities Reviews in 87 cities
67 helpful votes 67 helpful votes
“A great place to stay”
5 of 5 stars Reviewed November 11, 2012

We had a wonderful experience here. The location is great. You can walk from the hotel all over Asheville so the location is good. The staff was efficient and helpful, and our room was spotless upon our arrival. Our room had hardwood floors instead of the usual carpet, the bed and pillows were comfortable, and the room was very attractive. We had big fluffy towels. The walk-in shower was beautiful. We'd stay here again in a heartbeat.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,086 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
Date | Rating
  • Danish first
  • English first
  • German first
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English first
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2012

Very nice but nothing fancy. great location. Bed was like sleeping on plywood. Very clean. Huge shower but no tub. Good food and very friendly staff. What was nice is that you can walk to local shops and food. Price is a little to high for this hotel but I suppose I would stay again.

Room Tip: Advise you want a room away from interstate.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2012 via mobile

We didn't have a reservation, but staff was helpful finding us a deal. For about $10 more, we got a larger room and breakfast for three. The room was clean, modern and beds were comfortable. The location was great and didn't need to use my car - walked everywhere. The breakfast, beautifully presented, was excellent. On Saturday night the hotel had a duo playing great music in the louge area.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 31, 2012 via mobile

We recently stayed at the Hotel Indigo for a quick getaway for our anniversary. Since I am a Holiday Inn Platinum member we were upgrated to a Penthouse Suite. The stay was perfect...the location is great!!!
The staff was top notch. This will be my only choice when visiting Asheville.
Thanks again.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 28, 2012

We decided to splash out a bit on this hotel because we wanted to make the most of all the restaurants and bars in Asheville centre without having to worry about getting back to the hotel and it was definitely worth it. The hotel had a very modern decor which we liked and a huge tiled shower which was, in the words of my boyfriend, "as big as my old apartment in NYC". The bed was large and comfortable and the cafe downstairs had a good range of wine, tea, coffee, muffins and other snacks to eat in it while watching the latest on the election on the TV.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky, United States
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 27, 2012

We were sadly unimpressed with this hotel. My husband and I just got back from our honeymoon and we spent 3 days in Asheville at the Hotel Indigo. Here are my pro's and con's.

Pro's- location is central to all things downtown Asheville. Bathrooms are super nice. We enjoyed an executive suite which gave me a nice deep tub to soak in. The homemade granola and fruit breakfast was really good.

Con's- Parking is not suited for trucks. The bar and restaurant is like a contemporary fast food joint. The beds are AWFUL- Way too hard for our taste. The cleaning staff came into our room despite the fact that we had a do not disturb sign on the door (terrible!!!). The phone in our room did not work. The lights came on unprovoked (weird). And as we had breakfast on the last day we sat and overheard the staff speak terribly about some of their co-workers and guests.

Sadly we will not return.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review, November 21, 2012
Dear Shellie T

I appreciate your feedback regarding our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Please accept my sincere apology for the overall dissatisfaction you experienced during your stay. I have taken note of your valuable comments and will address these to continually monitor and improve the quality and services we offer.

Thank you for staying with us and for leaving us your honest feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 25, 2012

The indigo has just the right mix of contempory and comfort. The hotel staff could not be more helpful and friendly in assisting the traveler and suggesting places to eat and visit while in this interesting little city in the mountains. The food in the lobby cafe is good for a quick snack and off you go.

Room Tip: Go up for a great view
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Asheville Downtown

Address: 151 Haywood Street, Asheville, NC 28801
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #15 of 58 Hotels in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Asheville Downtown 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Hotel Indigo Asheville Downtown reflects the city itself- vibrant, eclectic, soulful, and embracing! Come and experience this boutique hotel in the heart of downtown. Complimentary parking allows you to leave your car- and cares, behind, as you explore this unique area! Spacious rooms, full-service bar and bistro, and spa-inspired bathrooms complete with Aveda products, ensures your stay will leave you feeling pampered and renewed! ... more   less 
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