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“Awesome experience for a large family reunion” 5 of 5 stars
Review of Brookstone Lodge

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Brookstone Lodge
3.0 of 5 Hotel   |   4 Roberts Road, Asheville, NC 28803   |  
Hotel website
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Hotel amenities
Special Price
15% OFF OF WEEKDAY STAY
Ranked #28 of 57 Hotels in Asheville
Columbus, IN
1 review
1 helpful vote 1 helpful vote
“Awesome experience for a large family reunion”
5 of 5 stars Reviewed March 24, 2014

We stayed at the Brookstone Lodge this past weekend. I think our party booked about 10 rooms, plus the banquet room, for Fri and Sat nights.

The staff was simply incredible. We interacted with the front desk, the cleaning staff, the laundry room folks, the breakfast buffet folks - probably the entire staff by the time we left. They were just awesome - - - so helpful and accomodating for an important weekend for our family - our Great Aunt's 90th Birthday Party!

Thank you so much for all of your hospitality !!

(Oh, and having the Fun Depot right across the parking lot was a great destination for the teenagers in our group - - they loved getting the all day pass and being able to walk back and forth! Moe's, down the street, made a fantastic barbeque dinner, too... highly recommended !!)

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, April 6, 2014
We were very excited to hear you had a great time with your family! Please come again!
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492 reviews from our community

Traveler rating
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    69
    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • Italian first
  • Any
English first
chicagoland
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 23, 2014

We stayed here in October and went to the Biltmore. It was a short drive to town and ti the Biltmore. The rooms were clean and comfortable. They let me use a government employee discount which helped significantly. I would stay here over and over again. The pool was a bit chilly but the hot tub was super hot and both were very clean. Best deal in Asheville. Oh and if you have children the sandy bottoms trail rides were the best experience there. It's a bit of a drive away but so cool.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, April 6, 2014
Thanks for the awesome review! Hope to see you back here next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florence, sc
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed March 20, 2014

There was no mattress pad. Hair was between the mattress and the sheet! I asked the front desk for a name of a street downtown so I could enter it in my gps so that we could explore downtown shopping. They had no idea! How can you live in Asheville and not know? The shower was sluggish to drain and there was soap dispensers attached to the shower wall like a public restroom. The only reason I chose to stay at this place because it was close to the house and the photographs look pretty. mistake!! Mattress was awful and the pillows were as hard as bricks! To top it off, the morning coffee was awful! How did this place get good reviews?

  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, March 23, 2014
Thank you for taking the time to review us. Sorry to hear you did not have a wonderful experience. We take pride in being clean and offering a great product at a great value. Our courteous, professional staff are always willing to offer entertainment, dining suggestions and directions. Our complimentary, 24 hour coffee service usually gets good reviews. Thanks for the comments. We use the feedback as a tool to get better.
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Saint Augustine Beach, Florida
Senior Contributor
37 reviews 37 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 5, 2014

Good place to sleep -- clean & comfortable, the usual free breakfast of cereal, muffins, fruit, yogurt. The location is good for getting to downtown, the River Arts District, the Biltmore House or the Blueridge Parkway. There is nothing scenic here, but good rates for staying here and heading out during the day. I'll go back!

Room Tip: I have read other's posts "not near the elevator"
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  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, March 9, 2014
Your positive feedback and good comments are appreciated. Thank you for keeping us as your lodging of choice!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 27, 2014 via mobile

Had a very pleasant 3 night stay here. Room very comfortable; a little noisy but tolerable (they had informed me about that particular room & had cut the rate for that reason). Staff helpful, pleasant. Furnishings and bed very good quality. Good location in terms of getting around but not a very scenic part of town. Tended to be busy and kind of noisy in general but indicative that it was popular. The building & grounds are kept up well.

Stayed April 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, March 9, 2014
We appreciate the high rankings. We are quite popular and we pride ourselves on offering a great product at a great value. Hope to see you next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, SC
Top Contributor
78 reviews 78 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 27, 2014

We checked in about 9:00 pm just to spend the night and head on to Nashville. The room was fine. The lady at the front desk was very nice at check in. We got up, had breakfast (complementary and pretty good), and headed on to Nashville. Would stay here again.

Room Tip: We were on the first floor so the construction did not bother us luckily!
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, March 9, 2014
Thank you for the comments. We are glad you enjoyed the Lodge and that you will be back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Conner, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 25, 2014

We are currently staying at Brookstone lodge. We are on the 4th floor, their latest addition. Non stop construction, pool is empty due to a major water leak/damage, elevator closed off/on due to maintenance. The fire alarm went off for a few miniutes and people started to leave their rooms to evacuate. False alarm, but scared my 13 yr old daughter. This place shouldn't even be open right now. Feels like your in a construction zone. It's too bad, because this is a nice place, or at least used to be. The staff was VERY friendly though, as I've been finding out here down in the south.

Room Tip: Be sure to tour the Biltmore Estate.
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, March 9, 2014
Thank you for the review. Yes, we are very close to completion of major renovations due to flood damage from a frozen, fire sprinkler pipe. We elected to stay open during this process as we were not sure of the severity of the damage. We are sorry for any noise and inconvenience this caused for our guests. We are excited about the finished product, as nearly the entire structure of the building has been replaced and will be like new. Please consider us again. We would love to show you the new facility and all it has to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brookstone Lodge

Address: 4 Roberts Road, Asheville, NC 28803
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
Official Description (provided by the hotel):
Brand new hotel! Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool and hot tub, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 
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Also Known As:
Brookstone Hotel Asheville

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