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“Good lodging in Great city” 4 of 5 stars
Review of Brookstone Lodge

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Brookstone Lodge
3.0 of 5 Hotel   |   4 Roberts Road, Asheville, NC 28803   |  
Hotel website
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Hotel amenities
Special Price
15% OFF OF WEEKDAY STAY
Ranked #28 of 57 Hotels in Asheville
Saint Augustine Beach, Florida
Senior Contributor
37 reviews 37 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Good lodging in Great city”
4 of 5 stars Reviewed March 5, 2014

Good place to sleep -- clean & comfortable, the usual free breakfast of cereal, muffins, fruit, yogurt. The location is good for getting to downtown, the River Arts District, the Biltmore House or the Blueridge Parkway. There is nothing scenic here, but good rates for staying here and heading out during the day. I'll go back!

Room Tip: I have read other's posts "not near the elevator"
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  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, March 9, 2014
Your positive feedback and good comments are appreciated. Thank you for keeping us as your lodging of choice!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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492 reviews from our community

Traveler rating
    212
    172
    69
    28
    11
See reviews for
136
248
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Minneapolis, Minnesota
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 27, 2014 via mobile

Had a very pleasant 3 night stay here. Room very comfortable; a little noisy but tolerable (they had informed me about that particular room & had cut the rate for that reason). Staff helpful, pleasant. Furnishings and bed very good quality. Good location in terms of getting around but not a very scenic part of town. Tended to be busy and kind of noisy in general but indicative that it was popular. The building & grounds are kept up well.

Stayed April 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, March 9, 2014
We appreciate the high rankings. We are quite popular and we pride ourselves on offering a great product at a great value. Hope to see you next trip.
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Columbia, SC
Top Contributor
78 reviews 78 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 27, 2014

We checked in about 9:00 pm just to spend the night and head on to Nashville. The room was fine. The lady at the front desk was very nice at check in. We got up, had breakfast (complementary and pretty good), and headed on to Nashville. Would stay here again.

Room Tip: We were on the first floor so the construction did not bother us luckily!
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, March 9, 2014
Thank you for the comments. We are glad you enjoyed the Lodge and that you will be back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Conner, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 25, 2014

We are currently staying at Brookstone lodge. We are on the 4th floor, their latest addition. Non stop construction, pool is empty due to a major water leak/damage, elevator closed off/on due to maintenance. The fire alarm went off for a few miniutes and people started to leave their rooms to evacuate. False alarm, but scared my 13 yr old daughter. This place shouldn't even be open right now. Feels like your in a construction zone. It's too bad, because this is a nice place, or at least used to be. The staff was VERY friendly though, as I've been finding out here down in the south.

Room Tip: Be sure to tour the Biltmore Estate.
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, March 9, 2014
Thank you for the review. Yes, we are very close to completion of major renovations due to flood damage from a frozen, fire sprinkler pipe. We elected to stay open during this process as we were not sure of the severity of the damage. We are sorry for any noise and inconvenience this caused for our guests. We are excited about the finished product, as nearly the entire structure of the building has been replaced and will be like new. Please consider us again. We would love to show you the new facility and all it has to offer.
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Greenville, United States
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 12, 2014 via mobile

We stayed here when we were browsing homes in Asheville and checking out schools. We stayed in a jacuzzi room with a tub that was so huge I could've laid down in it. The staff was very friendly and helpful and there's a nice little shop in the front for medicine, snacks, and info about Asheville. Loved it!

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, February 15, 2014
Very nice to read your review. Thank you so much for all the compliments. We are glad you had a nice stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, North Carolina
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 10, 2014

Very nice, clean hotel near Asheville Eye which is why we stayed there. The rooms are not enormous, but I was not going for the room. Rooms have coffee pots and a refrigerator for restaurant left-overs.
Only one night table in the King bed room-annoying, but otherwise great staff.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, February 15, 2014
Thank you for the recent review. We are glad that we could meet your expectation and accommodate you during your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abingdon, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2014

The room was clean and the beds were very comfortable. The staff was fantastic, very friendly and helpful! The breakfast was yummy and there was a lot to choose from. I really enjoyed the make your own waffle station! Loved the indoor pool and hot tub as well! :)

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, January 23, 2014
It was nice to read your review of the Brookstone Lodge! Thank you so much for all of the great compliments. We hope you will stay with us again on your next visit to Asheville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brookstone Lodge

Address: 4 Roberts Road, Asheville, NC 28803
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
Official Description (provided by the hotel):
Brand new hotel! Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool and hot tub, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 
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Also Known As:
Brookstone Hotel Asheville

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