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“Good for a budget” 4 of 5 stars
Review of Brookstone Lodge

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Brookstone Lodge
3.0 of 5 Hotel   |   4 Roberts Road, Asheville, NC 28803   |  
Hotel website
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Hotel amenities
Ranked #27 of 59 hotels in Asheville
Baton Rouge, Louisiana
Top Contributor
83 reviews 83 reviews
39 hotel reviews
Reviews in 39 cities Reviews in 39 cities
49 helpful votes 49 helpful votes
“Good for a budget”
4 of 5 stars Reviewed November 27, 2012

We recently stayed at this property for one night while waiting for other family to arrive and move to a house we rented for Thanksgiving weekend. The Staff was nice and the room was clean. I found a good deal online and would recommend people concerned about costs on a trip to Asheville to stay here. Breakfast was decent and included waffles. They have an indoor pool and hot tub and a very small room with a treadmill. We used that room and I relaxed in the pool/hot tub. The pool was very clean and it was nice to get a chance to use it. Another positive is location, not far from the gates of the Biltmore and the shops at Biltmore square. The only negative I would add about this property is that some of the construction in the room seemed very cheaply done. What I mean by that is the door to the bathroom wasn't hung flush so that you could see gaps, the caulking around the tub was coming undone and most importantly, our door latch to our room would not catch on its own (potential safety issue, but I notified the hotel and I would assume it was fixed after we checked out). Essentially, you could just walk by and push the door open. We figured out the door issue pretty quickly and had to lift up to make sure the latch caught when closing the door, so it wasn't a huge issue. Seems like maybe a contractor cut corners in renovations or in building. Definitely not a reason to pass up on the place but just some observances. All in all, I would stay here again for a night or two and would recommend anyone on a budget to do the same.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, December 16, 2012
Thank you for reviewing the Lodge. Great to hear you enjoyed your stay. Keeping our building and surrounding property beautiful and in good repair is very important to us. Thank you for the feedback.
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452 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Greensboro, North Carolina
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed November 26, 2012

Nice price, nice staff and clean. BUT not up to par. The heater in the room was VERY noisy and made the room either too hot (while running) or too cool (when not running) due to the fact there was only one type of blanket available which was extremely thick and very warm. Very difficult to sleep due to temperature swings in the room. Additionally, the walls are very thin. Could hear “neighbors” talking or using the microwave ovens in their rooms. Breakfast area was small and difficult to food / drink in. Not a terrible place but I will spend a little more money next time I am in Asheville and stay elsewhere.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, December 16, 2012
Thank you so much for taking the time to review us. We were happy to hear you thought our place was a good value. Upkeep and maintenance are important to us. Next time you stay with us please alert the front desk of any issues with the room such as a noisy a/c unit. We are always willing to fix any problem immediately or move you to another room if repairs can not be addressed immediately.
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Fairview Park, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 17, 2012

The Lodge is located on Highway 25A within a easy drive of all of Asheville's attractions. The Biltmore is only 2 miles away. The rooms were very clean and had a nice selection of amenities. The breakfast selection was very good and the employees very helpful. With an AAA discount, the price was right. Finding a table at breakfast can be hard on some days, but the adjacent conference room easily handles the overflow. This is a true value.

Room Tip: Rear rooms will be quieter due to heavy traffic on 25A. And try to avoid a room near the elevator.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, November 23, 2012
We appreciate your recent review and positive comments! Please come stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Top Contributor
159 reviews 159 reviews
39 hotel reviews
Reviews in 74 cities Reviews in 74 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 16, 2012

Tried this place based on the TRIPADVISOR reviews and we were not disappointed. Staff was friendly, rooms were clean and modern, breakfast was hot and was a nice variety. The price was reasonable and we would stay here again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, November 23, 2012
Thank you for the great review! We are glad you stayed with us! It is especially pleasing to see the staff made a difference! See you next trip!
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed November 8, 2012

Perfect choice in Asheville. Staff very friendly and helpful, making atmosphere cozy and welcoming. Rooms comfortable and cleaned meticulously (no dark coverlets - white duvet covers only). Furniture is attractive, lighting good, mini fridge & microwave clean, bathroom amenities changed daily. Breakfast has everything you could possibly want, from hot dishes to cold. Very convenient to everything. Especially enjoyed the heated pool & hot tub after long days walking downtown & Biltmore Estate.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, November 9, 2012
Always a pleasure to receive such a great review. Your comments are valuable to us and thank you for recommending other guests to our property!
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Orange City, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 8, 2012

What a great place to stay. Every year on our annual ski trip, we stay at the Brookstone Lodge. Very clean, close to everything. Everyone was friendly and the breakfast was great.

Would definitely recommend ...

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, November 9, 2012
Thanks so much for reviewing us! We appreciate you being a frequent guest with us! Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 5, 2012

This hotel is great. Very, very clean. Close to downtown and Biltmore. I love the granite in the bathrooms (nice touch) Breakfast was great. Pool area clean, towels available at all times. The décor was very nice, dark chocolate curtains that blocked out all light. Flat screen up on the wall. Micro/frig spotless. Sheets were not white like the normal. “Modern”. Check in/out fast. WIFI connected at all times. Staff was fabulous if ask a question about anything they had an answer. There is a man that worked in the afternoon (Clyde???) loved him, oh the young man that done breakfast was also very nice. I will go back again and tell everyone else about this gem also.

Thanks
Samantha Dillard

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rrw007, Manager at Brookstone Lodge, responded to this review, November 9, 2012
Thank you for an awesome review! It was a joy to read and share with my staff. I enjoy sharing guest feedback with all the employees, but I especially enjoy sharing ones like this! See you next trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Brookstone Lodge

Address: 4 Roberts Road, Asheville, NC 28803
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Brookstone Lodge 3*
Official Description (provided by the hotel):
Brand new hotel! Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool and hot tub, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 
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Also Known As:
Brookstone Hotel Asheville

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