My wife and I just stayed for two nights for a mini-anniversary celebration. Every staff member we came in contact with was pleasant and helpful...valets, housekeepers, bartenders, waiters. Al at the front desk should be the role model for all hotel front desk staff. He quickly and quietly switched our room to something more appropriate for our anniversary celebration. He even sent champagne to our room to make up for someone else's misguided room selection.
We really enjoyed the decor and overall vibe of the hotel: kind of a European hunting lodge/castle meets Game of Thrones with some sexy velvet thrown in for fun. We highly encourage this hotel as a romantic getaway. We've stayed at a half dozen places in Asheville and will definitely be coming back.
Pefect location for strolling around Biltmore Village and only 5 minutes by car to downtown.
The only reason we withheld a 5 star rating was because the "spa" really isn't. We had very nice massages so the staff is fine. The "spa," however, is what appears to be one room on the third floor that's been converted to a four room massage suite. Tiny three seat "lobby" that one shares with the usual gifts and products for sale. Not exactly welcoming. The real kicker is there are no bathrooms in the "spa!" My wife had to be escorted up to the fourth floor conference room bathrooms before her massage...in her robe and in front of a bemused group of men having a meeting. So, don't go to the Bohemian for a spa experience. For that you need to head to the Grove Park Inn.