I wanted to love this hotel, but there were too many missing or odd elements. First and foremost is its proximity to the train tracks. I can't believe more people don't write about this in their reviews - because of that missing information it took us by surprise. I kinda knew we were in trouble when I found the list of amenities offered by guest services and it included earplugs. At any rate, the midnight train to Georgia came rambling through with its loud whistle, only to be followed about 15 minutes later by another, and another train interrupted our sleep a couple of hours later. Ugh. Notice that previously I said I "found" the information - there was no book in our room explaining the layout of the hotel, how to check out, or where to find ice. After opening all the drawers in the room I finally found the list of amenities available from guest services and a room service menu, but that was it. In fact, I just read today in another posting about the coffee in the morning and beverage in the afternoon - WHAT? Never saw it and never was told about it.
We stayed in the manor house across the street from the main hotel. It's a little inconvenient trying to cross the street every time you want to go over to the main building. I believe they will bring your car over if you request it, but we just walked over to retrieve it when needed. The room itself was clean and the shower was awesome, but as some have said, the decor takes some getting used to. The lobby of the manor house has purple velvet tufted furniture. 'Nuf said. The combination TV/computer in the room was unique and very cool.
Though we did not eat in the restaurant, we did have room service one morning and it was delicious. A hefty gratuity (22%) and delivery fee are included, but those charges are pretty common these days. The one oddity was that the coffee literally came in one cup - not a carafe to keep it warm, which is what I usually see provided by room service. The locationof the hotel, if you are visiting Biltmore, is perfect, and getting around town on foot is no problem.
As I said, I really wanted to love this property, but I'm not sure I'd stay there again. Perhaps it was the difference between staying in the manor house vs. the main hotel. The staff and management were exceptionally friendly, from front desk to valets. I just wish I'd been more informed about where to find things, what was offered, and what to expect.
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- Also Known As:
- Hotel Grand Bohemian
- Grand Bohemian Asheville