We booked a premium site and had my parents joining us for an RV site. We had a problem and booked the wrong date. To shorten it the women called the day we booked and was extremely aggressive and rude.She was raising her voice and became nasty. I was actually thinking someone was prank calling me because she was so rude. I ended up hanging up on her and she called me back. She said I needed to get this straight because we were screwing her? I was honestly so shocked I didn't know what to do or say. It got so bad I hung up on her. She called back and said she was not no way in hell giving us a refund but would give us a crappy overflow spot but we would not get a refund for the extra we paid for. After talking it over with the other parties we decided to hell with this place and this women we ended up paying for a place we didn't go to. I hate to be so negative but if you read around this women is mentioned many many times and she is serious problem. I wish I had listen to those reviews but I have never encountered anyone this bad on my travels and we are in the airline business. So we paid for a site we never even seen and I really urge anyone who is thinking of going to stay far away unless it comes under new ownership..