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“Decent hotel, but typical nasty free breakfast.” 4 of 5 stars
Review of Holiday Inn Express Asheville - Biltmore Square Mall

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Holiday Inn Express Asheville - Biltmore Square Mall
2.5 of 5 Hotel   |   1 Wedgefield Drive, Asheville, NC 28806   |  
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Ranked #27 of 59 hotels in Asheville
Brookline, Massachusetts
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Decent hotel, but typical nasty free breakfast.”
4 of 5 stars Reviewed August 4, 2013

The hotel and staff are fine. The location is not great-- on a busy road with few local food options and no possibility of walking anywhere.
The breakfast is pretty awful. Omelets with nasty squeeze cheese food in them, rubbery boiled eggs, too-sweet proceeded pastries, cheep and unsatisfying bread. I wish there was a no breakfast option to save a few dollars.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review, August 8, 2013
Our location is very good for people that want the convenience of having two interstates nearby. The downtown hotels are excellent for walking around and a lot of local restaurants. I am sorry our breakfast didn't meet your standards but it is a typical Holiday Inn Express breakfast. Thank you for taking time for the review. Sincerely, Ellen Pettigrew, Manager
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237 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
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English first
Knoxville, Tennessee
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 1, 2013

To celebrate our 29th wedding anniversary my wife and I planned to visit the Biltmore Estate, I booked a room (in early July for a mid July stay) in this hotel simply due to its proximity to Biltmore. My wife has been ill for some time and we were unable to make the trip. We have seasons passes for Biltmore and visit it and the surrounding Asheville area as often as her health allows. I called the day before to cancel the reservation and was informed it was non-refundable; that I would be charged for the room whether we stay or not. I was told "Mr. Patel" was the only one who could cancel my reservation. I asked to speak to him and was connected to his voice mail. I left a message and he never returned my call. We don't use credit cards but secured the room with my father in law's cc. I never heard from Mr. Patel but the charges showed up on the credit card anyway. The CC company told us that the charges were made prior to our stay and there was no way to refute. This is an outrage! I will never patronize any property owned by IHG ever again. And I can assure you I will let everyone I know and those I don't, of this unscrupulous, shady, underhanded way this organization conducts business.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review, August 2, 2013
I got your message and refunded all of your deposit. I talked with you today and explained that it will take some time before the refund shows up on your credit card. I am sorry for the delay. Your type of a reservation is usually non-refundable but we always refund guests deposits if they cancel before the date of arrival (like you did). I hope you come back and stay with us in the future! Sincerely, Ellen Pettigrew, Manager
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Boca Raton, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 30, 2013

We booked this property in conjunction with a Biltmore family package and were quite pleased. It was clean and about 10 minutes away from the Biltmore house if even. We had a 2queen room which with 4 people wasn't the roomiest but what is these days. Friendly front desk staff, nice selection of hot and cold items for breakfast in the morning. We had our reservations after reading recent reviews but it was perfect for us.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review, August 2, 2013
Thank you for your kind review. I am so glad everyone enjoyed themselves. Please come back soon because there is so much to do in Asheville! Sincerely, Ellen Pettigrew, Manager
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Belmont
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2013

This hotel was very clean and well maintained. The room was spacious and comfortable. The breakfast room was very clean and well stocked. The location was easy to find and very convenient to the horse show we were attending. We would definitely pick this hotel again and we are looking forward to our next trip to Asheville NC.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review, August 2, 2013
We are looking forward to your return! There is so much to do & see in the Asheville area. Our hotel has a great location to get around easily. Thank you for the great review. Sincerely, Ellen Pettigrew, Manager
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Rochester
Top Contributor
89 reviews 89 reviews
30 hotel reviews
Reviews in 49 cities Reviews in 49 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed July 7, 2013 via mobile

I booked this for one night on their website. Rest of stay will be at a b&b.

Pros: the price. This city is pricey for lodging. This was almost half the downtown accommodations.

Beds are comfy, room size is large as is very nice bathroom.

Cons: the carpet(in room) is really filthy looking and the halls smell like something masking odor.

The a/c doesn't get cold enough.

I requested a room w a balcony and they said the were all booked up. I recommend calling before hand if you booked via their website to ensure you get one.

Location- good and bad: took us about 10-15 mins to get downtown. Downtown is fun but I also don't mind staying out of the area, it was packed when we were there.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review, July 9, 2013
Thank you for staying with us. I understand your concern regarding the damp smell but Asheville has had a lot of rain. I hope you enjoyed our area and return soon. Sincerely, Ellen Pettigrew
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Texas
Top Contributor
66 reviews 66 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed June 30, 2013

Based on several reviews I decided to book this HI Express during a road trip with a stop in Asheville. I have stayed at several other HI Express and have always valued their fair prices and their simple and clean rooms with great service. However, this is the exception. When we arrived it looked as though we were disturbing the desk staff member. The building and rooms are in need of updating, either the humidity was so high in the rooms or lack of cleaning made the carpet feel sticky on the bottom of my feet. The bed was not very comfortable and the pillows were the worst I've slept on in a hotel. I will caveat that the staff was attentive in getting us new pillows upon request but they were not much better and the room and bathroom were clean. We were placed in the room on the other side of the vending area and upon arriving back from dinner there was a terrible noise coming from the area that we could hear in our room with the AC at full blast, my husband phoned to the front desk about the noise and after 20 min he went and found the issue and fixed it so we could get a decent nights sleep. I will not chose to stay here again when visiting the Asheville area.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review, July 10, 2013
I truly apologize that our hotel did not meet your standards. We have been refreshing our hotel when we have been able to do so. By the beginning of next year, all of our rooms will be freshly renovated. Please come back again! Thank you for taking the time for your review. Sincerely, Ellen Pettigrew, Manager
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Grand Rapids, Michigan
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 29, 2013

Clean rooms and eating area. Great location if you are going to the Biltmore House. Priced like a 5 star but just a well kept Holiday Inn Express. Next door is a Fairfield that had a better rate. Breakfast is a typical Holiday Inn Express breakfast.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review, July 10, 2013
Thank you for your review. I agree that we have a great location with a lot of hotels and local restaurants close by. We are all a little different from each other which is great for the guests. Please come back soon and enjoy the Asheville area. Best regards, Ellen Pettigrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Asheville - Biltmore Square Mall

Also Known As:
Holiday Inn Express Asheville - Biltmore Square Mall Hotel Asheville
Holiday Inn Express Asheville - Biltmore Square Mall Hotel
Holiday Inn Express Asheville
Holiday Inn Asheville
Biltmore Square Mall
Asheville Holiday Inn
Address: 1 Wedgefield Drive, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Asheville
#24 Business Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Asheville - Biltmore Square Mall 2.5*
Official Description (provided by the hotel):
Whether you re coming to Asheville for business or just for pleasure, relax in our warmly decorated hotel conveniently located to all of Asheville s major interstates, area attractions and just minutes from downtown. Relax at the Holiday Inn Express Hotel & Suites in our large atrium lobby with a cozy fireplace or enjoy our Jacuzzi spa after working out in our fitness center, outside track or outdoor pool. The Holiday Inn Express Hotel & Suites offers a complimentary Hot continental breakfast in the morning and freshly baked cookies and beverage in the afternoon. At the Holiday Inn Express Hotel & Suites we offer a variety of packages for groups to the individual traveler including the Biltmore Estate, NC Arboretum, Blue Ridge Parkway, Chimney Rock Park plus golf, white water rafting and downtown shopping adventures. Catch up for work or pleasure at our two complimentary 24 hour business centers with printers or bring your laptop and take advantage of our free high speed wireless internet access. The Holiday Inn Express Hotel & Suites is an excellent choice for your next meeting. Our meeting room can accommodate up to 36 people and we have available A/V equipment and a variety of catering menus. Our hotel offerstour operator, group, AAA and Senior discounted rates! ... more   less 
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