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“Pleasant staff” 4 of 5 stars
Review of Holiday Inn Express Asheville - Biltmore Square Mall

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Holiday Inn Express Asheville - Biltmore Square Mall
2.5 of 5 Hotel   |   1 Wedgefield Drive, Asheville, NC 28806   |  
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Ranked #25 of 59 hotels in Asheville
lexington,ky
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Pleasant staff”
4 of 5 stars Reviewed April 12, 2013

Right off the interstate highway the room was clean and beds comfortable some what quiet being right of the freeway The morning breackfast fare was good and plentiful they did a good job keeping it stocked with goodies. The front desk were knowledgable about area attraction and were helpful with directions and tips to things to avoid .

Room Tip: Ask for a room on the bak side of facility it is away from freeway
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review, April 17, 2013
Our staff really enjoys giving guests great service. Most of our staff have been with us for over 5 years. It is definitely a team effort that shows! Thank you for your time to give us such a great review. Sincerely, Ellen Pettigrew
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253 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Berkley, Michigan
Top Contributor
91 reviews 91 reviews
9 hotel reviews
Reviews in 44 cities Reviews in 44 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 6, 2013

This Holiday Inn Express is in a good location, right off the freeway. If you plan to spend your time downtown, however, this might not be the best location for you. They had a nice workout room, with new equipment, cookies in the afternoon and a nice breakfast bar that was kept stocked during the breakfast service. They have free wi-fi and also two computers with printers in the lobby. The staff is helpful.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review, April 11, 2013
We are fortunate for a great location, great staff and being in a great city! Come back soon to continue enjoying the area. Warmest regards, Ellen Pettigrew, Sales Director
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Jacksonville, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 3, 2013 via mobile

We were traveling home from spring break on Easter night and booked this hotel online from the phone. The staff was very friendly and the hotel was very clean with comfortable beds. The breakfast was the usual hotel breakfast fare, but still very good. I would recommend this hotel for anyone needing lodging in the Asheville area.

Stayed March 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review, April 11, 2013
Thank you for your time to give us such a nice review. Our entire staff strives for the highest standards. We hope you come back soon! Sincerely, Ellen Pettigrew, Sales Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 30, 2013 via mobile

Stopped here after a long day of driving and everything was perfect. Very consistent with what we've come to expect from Holiday Inn Express - clean room, great shows, good free breakfast. Hotel was conveniently located right off the highway. The gentleman at the front desk gave us a great recommendation for dinner - good food and lots of TVs to watch the NCAAs!

Stayed March 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review, April 11, 2013
All of our staff truly makes a special effort towards guest satisfaction. I give them the credit for our hotel's good reputation. Thank you for your comments! Ellen Pettigrew, Sales Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 24, 2013 via mobile

Perfectly clean and surprisingly high end for an express hotel. A really full breakfast selection. You won't be sorry for staying here!

Great professional staff! Beautiful lobby and comfy bed with spacious rooms

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review, March 27, 2013
Thank you so much for taking the time to write such a good review. Our staff loves to read all the good comments. Please come back soon! Sincerely, Ellen Pettigrew
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Senior Contributor
38 reviews 38 reviews
32 hotel reviews
Reviews in 34 cities Reviews in 34 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 18, 2013 via mobile

The Hotel is on par with the flagship at Atascadero in California. The entrance is double volume, bit Biltmore Estate, well furnished and overall great value for money!

The room was well furnished, modern and very clean. The overall appearance of the hotel is fantastic. You'd think it was build last week .

The breakfast was a standard Holiday Inn Express one. Not a fan of the breakfast with mini cheese filled omelettes, sausage patties, biscuits & gravy. Bring back scrambled eggs & bacon. But hey - it's free and there a choice.

Wifi speed is good- had no issues. Friendly staff- wonderful experience. Beds are fantastic - good rest. Worth a repeat!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review, March 27, 2013
What a great review! Our staff loves to hear your wonderful comments. I think our design lay out is awesome also. We hope you return soon. Thank you, Ellen Pettigrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2013

Clean, comfortable, updated rooms. Two types of pillows: soft or firm, labeled for you. Courteous staff. Convenient location. Spot on and a great value for the money. The beds are divine. I will stay here again.

Room Tip: Elevator is quick, so there is no problem in choosing a top floor room.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ejpettigrew, Director of Sales at Holiday Inn Express Asheville - Biltmore Square Mall, responded to this review, March 7, 2013
Our staff will love your comments. We try very hard to meet our guests expectations and then some! We hope you will come back soon. Warmest regards, Ellen Pettigrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Asheville - Biltmore Square Mall

Address: 1 Wedgefield Drive, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Asheville
#27 Romantic Hotel in Asheville
#28 Business Hotel in Asheville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Asheville - Biltmore Square Mall 2.5*
Official Description (provided by the hotel):
Whether you re coming to Asheville for business or just for pleasure, relax in our warmly decorated hotel conveniently located to all of Asheville s major interstates, area attractions and just minutes from downtown. Relax at the Holiday Inn Express Hotel & Suites in our large atrium lobby with a cozy fireplace or enjoy our Jacuzzi spa after working out in our fitness center, outside track or outdoor pool. The Holiday Inn Express Hotel & Suites offers a complimentary Hot continental breakfast in the morning and freshly baked cookies and beverage in the afternoon. At the Holiday Inn Express Hotel & Suites we offer a variety of packages for groups to the individual traveler including the Biltmore Estate, NC Arboretum, Blue Ridge Parkway, Chimney Rock Park plus golf, white water rafting and downtown shopping adventures. Catch up for work or pleasure at our two complimentary 24 hour business centers with printers or bring your laptop and take advantage of our free high speed wireless internet access. The Holiday Inn Express Hotel & Suites is an excellent choice for your next meeting. Our meeting room can accommodate up to 36 people and we have available A/V equipment and a variety of catering menus. Our hotel offerstour operator, group, AAA and Senior discounted rates! ... more   less 
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Also Known As:
Holiday Inn Express Asheville - Biltmore Square Mall Hotel Asheville
Holiday Inn Asheville
Biltmore Square Mall

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