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“Very friendly and helpful front desk staff” 5 of 5 stars
Review of Sleep Inn West

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Sleep Inn West
2.5 of 5 Hotel   |   1918 Old Haywood Road, Asheville, NC 28806   |  
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Ranked #8 of 59 hotels in Asheville
Keymar, MD
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Very friendly and helpful front desk staff”
5 of 5 stars Reviewed September 2, 2013

Easy to find and a good location. The room was very nice and the breakfast was excellent. We liked having a refrigerator in the room.The front desk staff were very friendly and helpful. We stayed for three nights and used it as a home base to do sightseeing. Did a day trip to Gatlinburg and the Blue Ridge parkway, and another day in and around Hendersonville and Dupont State park. Would definitely stay at this hotel again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnAGM, Front Office Manager at Sleep Inn West, responded to this review, September 5, 2013
Marcia, thanks so much for writing a review about your positive experience with us here at Sleep Inn West! We were very glad to have you, and were glad our location was a convenient hub for your journeys in the Blue Ridge/Smoky Mountains!! All our rooms have new appliances like the fridges you mentioned (in addition to coffee makers, flat-screen TV's, microwaves, ironing boards, etc).

We'd love to have you back (remind us about your review when you call to book again!)\

Thanks again!
-Josh, Front Desk Guy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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421 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
Jacksonville, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 2, 2013

Stayed for one night when my boyfriend and I were on a trip to chimney rock, we checked in late and they lady was very helpful let us know the elevator on chimney rock was out, which helped me better prepare for the hike up a billion steps. The room was very clean, I work at a hotel so I'm very nit picky but this hotel was clean, friendly and outstanding overall.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnAGM, Front Office Manager at Sleep Inn West, responded to this review, September 5, 2013
Natalie- Thanks so very much for taking the time to tell others how much you enjoyed your stay with us here at Sleep Inn West! I'm glad we held up to your discerning standards as a hotel professional. Chimney Rock is beautiful but we do make sure to let guests know that the elevators is out. We hope those discount tickets we gave you worked out as well!

Thanks again!
-Josh, Front Desk Guy
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Top Contributor
56 reviews 56 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed August 30, 2013

Check in was a breeze, and the lady working the front desk was delightful (I wish I remembered her name). Our room was clean, comfy, and stylish. Parking was good, and it was a short 5 minute drive to The Biltmore Estate. We also found the breakfast to be above average. I would stay here again.

Stayed August 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnAGM, Front Office Manager at Sleep Inn West, responded to this review, September 3, 2013
Sumer, Thanks so much for taking the time to write us a review. We hope to make the check-in/check-out process as easy and care-free for guests as possible. We are glad you enjoyed our property's convenient location as well as our clean rooms and free hot breakfast. Give us a holler when you come back to Asheville, we'd love to have you stay with us again.

Thanks,
-Josh, Front Desk Guy
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Third Lake IL
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 28, 2013

This spot is about 10 minutes outside of the main areas in Asheville, but conveniently located just off the highway. The room was clean, low priced, and breakfast had what we needed. If you are visiting Asheville by car, this is well worth the savings.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnAGM, Front Office Manager at Sleep Inn West, responded to this review, September 3, 2013
Thanks so much gem, for taking the time to tell folks about your experience with us. We agree that our property is well suited to travelers visiting Asheville by car. From where we are, its easy to get to town and the Biltmore, and easy to get right back on the road if you're driving on I-40 or I-26. We're also happy you were pleased with our clean rooms and friendly rates. We'd love to have you back sometime- take advantage of our direct booking tripadvisor "FUNTRIP" deal for even more savings!

Thanks again,
-Josh, Front Desk Guy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2013 via mobile

You may have read about this hotel and Josh is a great guy ready to welcome you. Hotel was perfect for our tennis team visiting Asheville! Check em out! Definitely worth the stay!! If you have read any negatives it is people who are unsatisfied wherever they go.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnAGM, Front Office Manager at Sleep Inn West, responded to this review, August 26, 2013
Thanks for taking the time to write us a review, Mr. S!! You and your group were incredibly friendly and very fun guests to have here at the hotel. We were happy to have you and sad to see you go. Thank you, most genuinely, for writing such nice things about our work. We take service and cleanliness very seriously.

We would zero, I mean, love to have you all back in the future!

Thanks again,
-Josh
Front Desk Guy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murphy, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2013

My husband I love to stay here when we go to Asheville. They are always accommodating, have very comfortable beds, extremely reasonable rates, and a perfect location to quickly get where you need to go. They even offered to store our mountain bikes so we wouldn't have to keep them in our room.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnAGM, Front Office Manager at Sleep Inn West, responded to this review, August 23, 2013
Thanks so much for taking the time out of your day to write us a review! Here in Western North Carolina there is so much great Mountain Biking and we often have guests with bikes, so we try to accommodate folks to the very best of our ability. We also have an awning that we can set out motorcyclists' bikes under during bad weather.
We are so glad that you enjoyed our rates and level of cleanliness. Our whole housekeeping team is dedicated to providing you and all of our guests with a sparkling clean room to check-in to!

Thanks so much- we hope to see you again!!
-Josh, Front Desk Guy
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North Carolina, United States
1 review
5 of 5 stars Reviewed August 22, 2013

We stayed here back in July, and it was excellent. Initially, we had a handicap room but the staff was very willing to accommodate us and moved us to another room. Our room was clean and updated.

In addition, Josh, who works at the front desk, was also very helpful offering great local restaurants that we both thoroughly enjoyed. He was extremely friendly and a pleasure to work with. Definitely would stay there again :)

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SleepInnAGM, Front Office Manager at Sleep Inn West, responded to this review, August 23, 2013
Thank you for taking the time to write a review about your stay with us! We are always happy to go the extra mile to ensure our guests have a good experience at Sleep Inn West. A tip for guests, we are also happy to change rooms or dates on your reservation, but sometimes we cannot do that when you book through a third party online (Expedia, etc)- for the best and most flexible service we encourage folk to book directly through the hotel (by phone or online).
I'm so glad those restaurants worked out for you! It was a pleasure to have you here at the hotel and we hope to see you again in the future!

Thanks,
-Josh, Front Desk Guy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sleep Inn West

Also Known As:
Sleep Inn West Hotel Asheville
Sleep Inn West Hotel
Sleep Inn Asheville
Asheville Sleep Inn
Address: 1918 Old Haywood Road, Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#5 Business Hotel in Asheville
#11 Family Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Sleep Inn West 2.5*
Official Description (provided by the hotel):
The Sleep Inn West is conveniently located off Smokey Park Highway, just minutes from the Biltmore Estate, Biltmore Village, the scenic Blue Ridge Parkway and historic downtown Asheville. This Asheville, NC hotel is also just minutes from the University of North Carolina at Asheville. A variety of restaurants, movie theaters, and shopping centers can be found in the surrounding area. The hotel is next door to IHOP, Applebees and Cracker Barrel restaurant. Business travelers will appreciate conveniences like the on-site business center and access to copy and fax services. The meeting space can accommodate up to 20 people and is available for most business functions. All spacious guest rooms feature hair dryers, irons and ironing boards, coffee makers, oversized walk-in showers and cable television with free HBO. Non-smoking, handicap accessible and mountain-view rooms are available. ... more   less 
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