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“reasonable choice with usual amenities” 4 of 5 stars
Review of Comfort Inn Biltmore West

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Comfort Inn Biltmore West
2.5 of 5 Hotel   |   15 Crowell Rd., Asheville, NC 28806   |  
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Ranked #19 of 58 Hotels in Asheville
Buffalo, New York
Top Contributor
128 reviews 128 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
95 helpful votes 95 helpful votes
“reasonable choice with usual amenities”
4 of 5 stars Reviewed July 19, 2014

Recent stay for four nights to visit the area and see the Biltmore. Great hotwire rate, making it half the cost of nearby competing chain properties. Well maintained, and looked more expensive than it was. Located near an old shopping mall that is being demolished and rebuilt.
Parking was adequate with some large trucks taking multiple spots, late comers park in the last couple of spaces in the back. Signs warn of towing from the former mall lot, so apparently this is often an issue.
Friendly, competent desk. Maids did a fine job. Breakfast attendants were just okay. As many have noted, seating at breakfast is very limited. Trays provided to carry your food to your room, a banquet room, or lobby chairs. Supply of free US Today newspaper was exhausted early each day. Breakfast food was the usual low quality, mediocre food offered at these places.
Window AC/heat units were not very good at circulating room air. No separate switched exhaust fan in bathroom (I hate that). Large TV had 100 channels including multiple HBO' s, Showtime, etc. Major issue was the way too squishy, soft bed. Not comfortable at all.
would we stay here again? Sure if we got a very cheap rate again. But there are dozens of close by chain hotels...they're all pretty much the same....we'll go for the best deal.

Room Tip: Our room on the first floor was easy in and out. Hotel is built in a bit of a depression, so very qu...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 reviews from our community

Traveler rating
    58
    45
    17
    5
    3
See reviews for
39
48
7
7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
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English first
VA
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 4, 2014

Can always count on the Comfort Inn - they found us 2 rooms together for our family of 5 and small dog - gave us good meal recommendations and just had a relaxing night after a busy day. Helps that the kids made friends at the pool!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakewood
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 4, 2014

I absolutely rely on the great service and 100.00 sanitation rating when traveling here for work. It is the only choice hotel I will stay at in this area. The newly renovated rooms are a definite bonus. Ben, Doug, Rita and Blake all do an awesome job taking care of the front desk.

Stayed June 2014
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gosport, Indiana
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 28, 2014

Enjoyed our 2 night stay at the Comfort Inn. Awesome location. Seemed like everything we wanted to do was just a 5 minute drive.
I was told our room had just been remodeled. There was a new smell to it. We chose to eat breakfast out so I didn't sample the breakfast.
The bathroom didn't have a exhaust fan in it so after 2 showers it was very hot and steamy!
Other than that it was everything we needed.

Room Tip: We had the first room past the lobby. We could hear the lots of talking coming from the service area...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 27, 2014

We stayed here during the Enka Triathlon in Biltmore Lake. Less than 10 minutes away. Convenient location to the freeway, food, ect... The Comfort Inn was over priced-$201 for one night. That said it was comfortable, clean, breakfast was excellent. Excellent air conditioning. 4 stars rather than five due to the cost. Staff was very nice. Small pool and small work out space. Would recommend.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Lyon, Michigan
Top Contributor
52 reviews 52 reviews
28 hotel reviews
Reviews in 36 cities Reviews in 36 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed June 18, 2014

This hotel has recently been refurbished. Based on the setting, I think the changes have taken it to a level that makes Choice proud. Clean and neat, my room was fitted out as well as a Hampton that cost 50% more just a few nights earlier. This Comfort Inn provided far more than I was expecting when I stopped in without a reservation. I really didn't have much of a timetable and just stopped early (3:30 PM?) because I was tired. The biggest attraction was that I could easily walk to a Cracker Barrel or a couple of fast food outlets.

The room, the staff and the breakfast were all better than I expected. And the prices was lower.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warner Robins, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 13, 2014

Thoroughly enjoyed our stay at Comfort Inn. After moving our daughter home for the summer for college, we were exhausted. The Staff was friendly and welcomed us warmly. Easy check-in and off to our room. The room was great as they have been redone and are new. The beds were very comfortable and the room spotless. Breakfast was good. Excellent location off of Interstate 40. Easy walking distance to restaurants. This is our third time staying here and definitely stay again.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Avl, Front Office Manager at Comfort Inn Biltmore West, responded to this review, June 17, 2014
We are thrilled that you had such a great experience with us in Asheville! We can't wait to serve you on your next visit!

Amanda Phillips
Comfort Inn Biltmore West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Biltmore West

Address: 15 Crowell Rd., Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Asheville
#28 Business Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Biltmore West 2.5*
Official Description (provided by the hotel):
Newly renovated as of 2014 - ALL BRAND NEW ROOMS!!! Newest renovated property in Asheville! Rate includes free delicious hot breakfast. Located just minutes from the Biltmore Estate and Historic Downtown Asheville. Close to Blue Ridge Parkway, UNCA, WNC Ag. Center and Asheville Airport. We are in close proximity to everything around Asheville and the beautiful Western Carolina Mountains. Several restaurants, movie theaters, local breweries, music venues and shopping centers can be found in the surrounding area. Within walking distance to IHOP, Applebees and Cracker Barrel restaurant. Business travelers will appreciate conveniences like the on-site business center and access to copy and fax services. Every room also has spacious work desks and free high speed wi-fi. All rooms offer great value and include fridge, microwave, coffee maker, hair dryer, iron and ironing board, full HD LCD TV's with HBO. Our rooms have 1 king bed or 2 queen beds, king suites available. We also have handicap accessible king rooms. On-site fitness center, guest laundry and seasonal outdoor pool. ... more   less 
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Also Known As:
Comfort Inn West Hotel Asheville
Comfort Inn Asheville
Asheville Comfort Inn

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