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“Good value - clean, well-maintained hotel” 4 of 5 stars
Review of Comfort Inn Biltmore West

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Comfort Inn Biltmore West
2.5 of 5 Hotel   |   15 Crowell Rd., Asheville, NC 28806   |  
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Ranked #19 of 57 Hotels in Asheville
Scotch Plains, New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Good value - clean, well-maintained hotel”
4 of 5 stars Reviewed September 2, 2013

I've stayed here many times in the last few years when I visit my family in Asheville. The hotel is always clean and well-maintained. The rooms are neat and well-kept with no musty or smoky smells, no bugs and no defective appliances, plumbing, etc. The staff is polite and responsive. On Sunday morning when I checked out, there were not only people cleaning the rooms, but people vacuuming the hallways, mopping and vacuuming the floors in the lobby area and cleaning up the breakfast area. All the staff were working. How many times do you see that at a budget hotel? The breakfast is pretty standard for Choice Hotels, but it's perfectly edible and, best of all, free. There are several fast food establishments within walking distance, but if you want better cuisine you will have to drive. The location is convenient - right off both a US highway and an interstate leading to downtown Asheville and not far from the Biltmore House. It may not be the Ritz Carlton, but it's hard to beat the value. If you're looking for a budget hotel in Asheville, this one is hard to beat!

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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142 reviews from our community

Traveler rating
    68
    45
    21
    5
    3
See reviews for
44
53
8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Greenville, South Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 28, 2013 via mobile

The hotel definitely needs some updating and could've been cleaned a little better but the staff was very accommodating. It was also very quiet and it was really close to where we had to meet for our Hot Air Balloon Ride.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy. NC
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 16, 2013

Excellent customer service (even assigned my connecting room numbers during registration); very clean and spacious rooms; great breakfast buffet choices. Would definitely recommend if you do not desire to be downtown. However, downtown is easily accessable from this site.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2013

This hotel is great, the staff is super nice. One employee when out of his way to help me find food late night and printing info on best route to take to my next destination. The rooms here a clean and large for a comfort inn. This hotel had a 100% sanitation inspection review, rare to see. Most hotels are in mid 90's. I read a review on here someone posted about this hotel being dirty... That a liars review looking probably for discounts or anything for free! This place is hands down best hotel in asheville! Don't stay anywhere else. Beautifully renovated new lobby is a great first impression when you walk in.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2013 via mobile

Me and some friends were passing through Asheville and had a wonderful quick stay at the Comfort Inn. We didn't get in until 2 am but were able to get a room quickly and easily. The man working the night shift was extremely helpful getting us set up
with a spare roll-out bed, and was very understanding and reassuring about our bedbug fears (don't worry everyone, no bedbugs to be found). All in all just a really relaxing and easy experience, and great customer service.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 28, 2013

Stayed here while in the asheville area. Beds were comfortable. Breakfast was really good and good selections. Common areas were nice and inviting. Staff was friendly. The hotel was back off the main road.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 25, 2013

We stayed here for one night on a road trip. The room was clean and the staff was friendly and helpful. We didn't eat breakfast here, but did check it out and there was plenty to choose from. We had no complaints and would stay here again if we come back to Asheville.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Biltmore West

Address: 15 Crowell Rd., Asheville, NC 28806
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Asheville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Asheville
#25 Business Hotel in Asheville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Biltmore West 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Newly renovated as of 2014 - ALL BRAND NEW ROOMS!!! Newest renovated property in Asheville! Rate includes free delicious hot breakfast. Located just minutes from the Biltmore Estate and Historic Downtown Asheville. Close to Blue Ridge Parkway, UNCA, WNC Ag. Center and Asheville Airport. We are in close proximity to everything around Asheville and the beautiful Western Carolina Mountains. Several restaurants, movie theaters, local breweries, music venues and shopping centers can be found in the surrounding area. Within walking distance to IHOP, Applebees and Cracker Barrel restaurant. Business travelers will appreciate conveniences like the on-site business center and access to copy and fax services. Every room also has spacious work desks and free high speed wi-fi. All rooms offer great value and include fridge, microwave, coffee maker, hair dryer, iron and ironing board, full HD LCD TV's with HBO. Our rooms have 1 king bed or 2 queen beds, king suites available. We also have handicap accessible king rooms. On-site fitness center, guest laundry and seasonal outdoor pool. ... more   less 
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Also Known As:
Comfort Inn West Hotel Asheville
Comfort Inn Asheville
Asheville Comfort Inn

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