Walking into this hotel, you might wonder if you're in the right place; the lobby can look a bit like a mall or something, to be honest, but you know what? You actually are, historically - What I mean is that this is located in the former Ivey's Department Store, and it's clear the owner wanted to keep some of that history alive. The elevator still announces "Men's Wear" when you arrive to the second floor. Little things like that add to the charm of the place.
Anyway, the customer service at the front desk is great - knowledgeable, friendly, on-top-of things, professional. And then when we got to our room, it was spacious, clean, and felt mostly luxurious.
We were able to secure a highly reasonable rate - Excellent Value for what we got!
It helps if you stay a second night and/or if you're there for mid-week.
Parking is free and in a covered garage, or if you choose, valet parking is free and easy, as well.
I dunno - just everything felt so easy and comfortable. That's the bottom line.
On the second night, we had gourmet chocolates awaiting us on our pillow. I love that!
The only part that was a tiny problem for me - which has more to do with me than with the hotel itself - was that I could sometimes hear some street noise through the very thick windows of my 2nd floor room. But that's what being in the heart of downtown is all about! I loved being able to roll out of bed and stroll over to Tupelo Honey Cafe for breakfast, to dine in one of Asheville's numerous yummy restaurants with a lovely bottle of wine (between the two of us) and simply stroll back to the hotel for bed.
Carrying on the theme of the staff being so friendly and because of this, the hotel feeling warm and inviting, we were presented upon check-out a sort of "goody bag" with waters and snacks to send us on our way. How thoughtful is that?!
I would absolutely stay at Haywood Park Hotel again, GLADLY! Excellent Value!