Hotel is one of the nicest I've stayed in--pleasant, helpful staff, tastefully decorated, large rooms and large bath, with all the very nice things that make a stay special (chocolate on your pillow, complimentary valet parking, wine and hor dourves). And the location is so convenient--center of Asheville and has the trolley office right in the hotel. And it's not a big-box cookie-cutter hotel--it has its own distinctive personality and they capitalize on its being a grand department store originally. I'll definitely stay again! It was comfortable and fun.

Exceptional service as we checked in offered water or glass of champagne. Free valet parking offered and we did take advantage of this service. Stayed in the deluxe 2 queen room on top floor. Extremely large rooms with sitting room, mini wet bar with kerig coffee service and mini fridge. Very large flat screen TV. Large bathroom with TV, large soaking tub, walk in shower that was in need of a place to put your toiletries. Would be nice to add shower shelf as we had to put everything on the shower floor. Two separate vanity areas. Hair dryer that was placed WAY too high in the wall for my short self. Had to get my daughter to reach it for me. That needs to be adjusted. Great light up makeup mirror. Towels were in need of an upgrade. Beds and linens were of good quality. The place is in need of some upgrades. It has a tired look to it. There were several dirty carpet stains throughout, curtains were stained in a few areas, one curtain was stuck and could not open it on one side. Problem with the tracking on that. Our bathroom floor looked like it was not properly cleaned.
We did enjoy their wine and hor d'oeuvres offered each Monday, Wednesday and Friday
Very walkable to all downtown has to offer

It was a brief 3 day weekend, but was one conitnuous stay of delight. The upclass feeling when you enter the hotel, soon turns to a personable experience with a visit from the hotel owner. The renovation process has a different theme on each floor. All within the ideals of former department store of old. We were blessed with a corner suite that was more spacious than most peoples apartments. Most of all, the bed and linens were top shelf. We felt as if we were floating on a cloud.
The chef at the restaurant gave us a personal tour of the facilities, along with cooking lessons.
Overall, the experience was one to remember and glad to have shared with others.

A stay at the Haywood during Asheville's Fall Festival Weekend again proved to be an enjoyable experience. The staff again was professional and helpful, and the room again was extremely comfortable and spotless. During this visit we took advantage of the hotel's self-parking aspect and it was very, very convenient. The parking deck is accessible from the hotel, it is covered, and a key card allows for immediate entrance and exit. Just one amenity is missing - early morning coffee in the lobby, since the area coffee shops do not open early on the weekends.