Hotel is one of the nicest I've stayed in--pleasant, helpful staff, tastefully decorated, large rooms and large bath, with all the very nice things that make a stay special (chocolate on your pillow, complimentary valet parking, wine and hor dourves). And the location is so convenient--center of Asheville and has the trolley office right in the hotel. And it's not a big-box cookie-cutter hotel--it has its own distinctive personality and they capitalize on its being a grand department store originally. I'll definitely stay again! It was comfortable and fun.