As a follow up to my previous stay at the Haywood Park Hotel. (see Post by Wolfbred July 6, 2010) my family decided to visit Asheville again and recalling our initial dismal experience, I reflected on the very apologetic manager at that time who asked that I call her directly in the future as she would personally make my arrangements and she hoped I would give the hotel another chance . She went on to tempt me with offering a nights’ stay in the future at no charge.
Remembering these previous conversations , I called the manager after ten o’clock in the morning using the cell phone number she gave me and introduced myself in order to refresh her memory, and mentioned the previous experiences I had .I told her I was calling about making arrangements for two rooms. The manager told me that she was on her way to a meeting and would call me back around noon to see what they had available. (I had already gone on line to review the vacancies which were several ).
I asked her to call my office as I would be at work all day and left my number with her.
At one thirty and having received no call form the hotel manager. I called the manager’s number, got her answer phone, and left a message to call me regarding arrangements.
At three thirty I called the main desk at the Haywood Park and was in the process of obtaining two rooms when I mention to the very helpful attendant that I had previously called the manager in order to make arrangements earlier but she never called back. He politely asked that I hold on that she was there and he would speak to her. He returned to the phone and said, she will call you back in a few minutes”.
I never heard from her.
I got home around five o’clock in the afternoon and there was a call on my answer phone rather than my office phone as I had requested.
A lady in a foreign accent after giving her name, informed me that she was a “co-owner” of the Haywood Park Hotel and that they did not want my business, and abruptly hung up.
That was the end of the message and in my mind solidified my feeling s concerning this hotel.
I found it interesting that the Haywood Park had vacancies when all of the other “upper scale” hotels did not as this is peak season time for the fall foliage.
I also find it interesting that the Haywood Park is now allowing guests to bring their animals.
I find it interesting that the hotel management / owners can disallow a potential customer for no apparent reason other than lodging a very valid complaint about being moved to three separate rooms in one night, getting to bed at just before 4:00 am or later, just before rising early for a lengthy trip home the next day.
I find it interesting that the original promises and apologies by the management of the Haywood Park Hotel are meaningless and empty words made only to pacify the customer at the time.
I could never in good faith ever recommend this Hotel to anyone.
I look forward to the Haywood Park Hotel response to this review as I have maintained copious records and now recorded phone messages regarding this entire incident.
- Official Description (provided by the hotel):
- From its earliest days as a high-end department store, our location has been the center of Asheville’s social and cultural scene. Haywood Park puts you right in the heart of the Asheville experience — fabulous food, art, theater, live music, nightlife — all within footsteps. And when you’re finished with the dining, dancing, shopping and cheering, you’ll be pampered in rooms that are larger and more luxurious than any other in the area. If you want to truly immerse yourself in the hospitality, excitement and surprise that Asheville is famous for, there’s only one place to stay. Haywood Park Hotel. The Heart of Town.•33 luxuriously appointed, oversized suites ranging in size from 475 to 1,200 sq ft •A Historic Hotels of America property •Complimentary wireless Internet •Complimentary valet & self-parking •Bell service •Concierge services •Champagne at check-in •Nightly turndown service with handmade chocolates from The Chocolate Fetish® •Small gift upon departure •I-home® docking stations •43″ HDTVs in each guestroom & 27″ flat panel TVs in each bathroom •Amenity closet in each suite with a wet bar, mini-refrigerator and Keurig® coffee maker •Fitness center •Business center •Banquet and meeting spaces •100% smoke-free ... more less
- Reservation Options:
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- Also Known As:
- Haywood Park Asheville
- Hotel Haywood Park