Check in was smooth, we unpacked in our hotel room on the first level next to the pool. The beds were nice and the bathroom looked great! There were dead mosquitoes around the sink but if that was the only thing gone wrong at the hotel after all day of other various problems, then I was content cleaning the counters off with a couple kleenex's.
Problem was, this wasn't the only thing that could go wrong. The internet didn't work. We had packed our laptop in anticipation of "free wireless internet" promised online to help plan our daily activities. So when we went to tell them it wasn't working, they already knew this but failed to tell us. They offered for us to switch to a room where the internet did work. But they didn't show us having checked in yet. (Which we had already done but the clerk didn't do it right) So switching took an additional five minutes. They moved to us to a room on the other side on the second level. The beds were not as nice, lumpy comforters, but no mosquitoes this time. The internet worked, but the toilet runs every hour or so.
All in all the housekeeping is great, changing the sheets and towels daily. Nothing has gone missing. The continental breakfast is good, some days they serve bacon. All in all the week here has been pleasant. I would recommend this place as a good place to get close to the Everglades, Biscayne park, south beach is only 45 minutes away, and Key West is a little over 2 hours away.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.