I'm not quite sure where to start except to say that I am very surprised that this is a brand new hotel. If the housekeeping is letting things go now (two months old), I can't imagine it in a few years from now.
First the good: The hotel is new, the decor is very nice, and the rooms come with great smelling paul mitchell bath products. The rooms are large and decorated nicely. The lobby is fresh and bright. I wanted to LOVE this hotel.
On to the bad, although the hotel is nice on the outside, upon pulling up, you will notice that the sign is missing the TY in Courtyard which makes it appear older. I first checked in to my room and, as always, check the beds. I travel a lot so I always look to make sure they are clean and not harboring any "visitors". The sheets appeared wrinkled and then I noticed a small hair in the bed. Because the bed looked slept in, I was worried that the room may not have been cleaned very well so I asked to move to another room. Alas, when I got into this room, there was a white power type substance all over the wall separating the toilet from the sink, the bathtub appeared to have dirt or substances on the floor, and again the sheets were wrinkled. I did notice that there were a ton of extra towels and pillows in the room so it appeared to have been cleaned. Instead of bothering the front desk again, I begrudgingly wiped down the wall and checked the bed to make sure it didn't appear to have been slept in (after a 4.5 hour drive, I was just hungry and ready to relax at this point). I then headed to the inhouse "restaurant" for dinner. They only offer snacky/appetizer type choices and a burger so I went out to grab carry out from the Longhorn. When I left, I mentioned the apparent lack of housekeeping but the front desk didn't seem at all to care. Upon check out the next day the front desk again didn't ask about my room/stay, etc. When I offered up the apparent lack of housekeeping they just said they would make a note of it to share with housekeeping. Another thing to note is that they do not provide complimentary breakfast either.
Many things I can overlook but proper housekeeping, especially ensuring that the sheets look clean and un-slept in, is of upmost importance. Honestly, if you are coming to the area, I would suggest staying right next door at the hampton inn. My coworker stayed there and she had a great experience, a clean room with wrinkle free sheets, and a complimentary breakfast. Again I warn, if they don't get these housekeeping and maintenance issues put in check fast, this hotel will be seriously run down in no time. Super sad for a brand new hotel.
- Official Description (provided by the hotel):
- New lobby experience offering engaging technology and inviting, flexible spaces to work and relax. The Bistro offers healthy choices, a variety of breakfast and dinner options, an evening bar, and specialty beverages made with Starbucks® coffee. Within 2 miles of the Homestead Air Reserve Base, FPL Turkey Point Power Plant, and Homestead Miami Speedway. ... more less
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