I recently stayed two nights at this hotel while attending a conference. The rooms and lobby are in serious need of a makeover, My room, which was a king suite, was spacious but shabby. The carpet appears woren and the paint was dingy.
The staff didn't seem to care about their guests. When I arrived atthe front desk after noon my room wasn't ready, which is understanable, but the stafff did absolutely nothing except to tell me tio come back at 4 pm. I asked to speak to a manager, who offered to make certain that I received the first available room and to at least store my luggage.
I inquired about transportation back to the airport and the front desk staff told me that the hotel offers a free shuttle. That was good news, and I resreved a space on the shuttle the day before my departure for a specific time. When I checked back at the desk the morning of my departure, the employee told me that he had no record of my reservation. I told him that I saw the clerek write my resrevation down in a book. Guess what? the staff behind the desk never bothered to consult the resrevation book! Despite the fact that I had made a shuttle reservation the day before for a specific time, I was told that the time I had resreved the shuttle wasn't available due to other later reservations. As far as I am concerned, there is no excuse for the staff not following their own resrevation procedures.
The management at this hotel needs to better train their stafff or hire employees who care about their jobs and serving their guests.
- Official Description (provided by the hotel):
- Treat yourself to a worry-free stay at the Holiday Inn Beaumont Plaza located just minutes from the heart of Beaumont, Texas. Take the stress from traveling as you relax in the garden atrium with a cascading waterfall or ride on our free shuttle to Southeast Texas Regional Airport (BPT). Our hotel invites you and your family to relax in our 24-hour, indoor pool area, which also offers a whirlpool, fitness center and adjoining sundeck. ... more less
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- Also Known As:
- Holiday Inn Beaumont Plaza Hotel Beaumont
- Beaumont Holiday Inn