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“The pictures look better online; Beg them to get a clean room.” 1 of 5 stars
Review of MCM Elegante Hotel

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MCM Elegante Hotel
3.5 of 5 Hotel   |   2355 I-10 South, Beaumont, TX 77705-2631   |  
Hotel amenities
Ranked #10 of 34 Hotels in Beaumont
Katy, Texas
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“The pictures look better online; Beg them to get a clean room.”
1 of 5 stars Reviewed June 18, 2013

When we arrived, we were advised that our 2 Queen Bed/Non-Smoking room defaulted to a King Size w/ sofabed SMOKING room and that "most people smoke on the balcony". I told the unfriendly staff member "no indeed not" and we were forced to take a non-smoking King room with a "sofa bed". This sofa bed "mattress" was just solid springs and should be recycled into something else. We had to call 3 times to get linen for that horrible thing and someone finally showed up at 10:36 p.m. The internet did not work that night. The bathroom was not clean and had two types of hair on the toilet lid and at the base. It was very obvious that it had not been mopped as well. The dust on the furniture, especially the top of the large wooden bed frame, had been there for a while. It was obvious that Rm 603 had not been truly cleaned in a long time. It is also very noisy with people slamming doors all night long, so be sure to bring a box fan to try and drown out at least some of the noise. To top it all off, there was a mouth retainer in the top drawer that had been left by a prior guest. This hotel is NOT kept clean and it does need repairs. We should have been paid to stay there. The only positive things I can say is that the pillows were very comfortable and Steve, one of the maintenance guys on staff, was very helpful and the most friendly person there. We will never stay here again. It is NOT worth the money.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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217 reviews from our community

Traveler rating
    96
    42
    30
    22
    27
See reviews for
34
41
16
92
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
pocomoke md
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 15, 2013 via mobile

I stayed here for a day unexpectedly after travel plans for work fell through. The lobby is large and had a few restaurants, bars, and even a day spa. I had breakfast in the hotel restaurant (the one with the Starbucks out in front) and the breakfast was a bit better than the usual cold cereal and bagel breakfasts hotels usually offer but not much better. They had a hot breakfast with eggs prepared however you like (a cook makes them for you) bacon, hash browns, sausage patties, etc. the room was clean as far as i could tell, i didn't give it the white glove treatment but it looked clean. The bathroom could have been cleaner but it wasn't disgusting by any means. The bed was old but comfortable. Since my company paid for the room i can't really comment on the value since i really don't know what the room cost but if i had a choice and was on vacation i think i may try a different hotel. It was nice but not great. The food was nice but not great. The experience was nice but, you guessed it, not great.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2013

My boyfriend and I always stay here when he gets back from training. It is always a pleasure I don't know about what everyone seems to be complaining about because honestly it's always clean the staff is always friendly and these are some of the nicest rooms I've seen and I used to work in a four star hotel.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 14, 2013

When I got to my room, I found dog poop by the tv stand, the room smells bad... I got a "upgrade" to one of the "nicest" suits, it was terrible, same smell, I found cockroaches in the bathroom... I just left... That place is disgusting!

  • Stayed May 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sugar Land, Texas
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed May 25, 2013 via mobile

Booked a room saw the good and bad reviews so wanted to see for myself the room I got was very dirty outdated the AC did not work there was cockroach in the bath the manager didn't care and I was still charged for the room the manager is crooked the rooms a wreck stay at the Hampton Inn the stay there was the best I've ever experienced.

  • Stayed April 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 6, 2013 via mobile

A cockroach was running around in our bathroom. Yuck! We ended up staying elsewhere. They also messed up our reservations on 5 rooms we booked. We requested non-smoking, but were given smoking! Night manager had a terrible attitude. She said we could stay elsewhere if we didn't want to take a smoking room, even though we didn't book a smoking room. The hotel was sold out. We were traveling with our 10 year old ball team! Also, just noticed online, a man was shot by accident in room 348 back in 2010! It's in a Vanity Fair article this month! Stay safe and stay elsewhere!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeRidder, Louisiana, United States
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 1, 2013

Me and my husband went here for our anniversary just to get away. We bought the romance package. We had a very large room with chocolate covered strawberries, wine, and rose petals. The hotel is huge and I love the Starbucks downstairs! Staff is very very friendly. Probably my favorite hotel I have ever been to, and I've stayed in a lot of hotels!

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about MCM Elegante Hotel

Address: 2355 I-10 South, Beaumont, TX 77705-2631
Location: United States > Texas > Texas Gulf Coast > Beaumont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 34 Hotels in Beaumont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — MCM Elegante Hotel 3.5*
Number of rooms: 280
Reservation Options:
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Also Known As:
Mcm Elegante Beaumont
Beaumont Mcm Elegante Hotel
Hotel Mcm Elegante

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