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“Dirty Hotel, Unprofessional Night Manager” 2 of 5 stars
Review of MCM Elegante Hotel

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MCM Elegante Hotel
3.5 of 5 Hotel   |   2355 I-10 South, Beaumont, TX 77705-2631   |  
Hotel amenities
Ranked #10 of 34 Hotels in Beaumont
1 review
6 helpful votes 6 helpful votes
“Dirty Hotel, Unprofessional Night Manager”
2 of 5 stars Reviewed May 6, 2013 via mobile

A cockroach was running around in our bathroom. Yuck! We ended up staying elsewhere. They also messed up our reservations on 5 rooms we booked. We requested non-smoking, but were given smoking! Night manager had a terrible attitude. She said we could stay elsewhere if we didn't want to take a smoking room, even though we didn't book a smoking room. The hotel was sold out. We were traveling with our 10 year old ball team! Also, just noticed online, a man was shot by accident in room 348 back in 2010! It's in a Vanity Fair article this month! Stay safe and stay elsewhere!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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205 reviews from our community

Traveler rating
    92
    39
    29
    20
    25
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
DeRidder, Louisiana, United States
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 1, 2013

Me and my husband went here for our anniversary just to get away. We bought the romance package. We had a very large room with chocolate covered strawberries, wine, and rose petals. The hotel is huge and I love the Starbucks downstairs! Staff is very very friendly. Probably my favorite hotel I have ever been to, and I've stayed in a lot of hotels!

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendswood, Texas
Top Contributor
51 reviews 51 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed February 26, 2013

The hotel does have a great bar and is nice and big I'll give it that.
The rooms are old looking, the bathrooms are falling apart and just are not appealing to want to go in. They are just not welcoming, I just wanted to stay out of it.

  • Stayed March 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 26, 2013

Hotel was pretty old and needed some updating. We had a third floor room where I noticed that there was a minor roof leak as evidenced by the staining on the ceiling and flaking of acoustic ceiling material. Bed was fine(not hard or soft). Facilities were average,furnishings were showing there age and difficult to get out of once seated. Staff at front desk friendly. Had small Starbucks in lobby which had a reduced selection available, coffee was served from thermos pots. Attended an event in ballroom food was pretty good, again facilities average. Bar was in line with the age of the hotel, drinks were pretty thin on the alcohol but were cheap so that was okay. Had a good singer/guitarist but given the size of the room amplification was not needed and was difficult to converse. Has outdoor pool but didn't utilize it.

Room Tip: Hotel is adjacent to Interstate 10, a litte difficult to access from west bound. Recommend getting...
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lake Charles, Louisiana
1 review
5 of 5 stars Reviewed February 8, 2013

My boyfriend and I came as a getaway from work and for his birthday. We were impressed the the interior look of the hotel. We checked in a little late, but the staff was still cheerful. Britney checked us in and was an absolute joy! She took interest in where we were from and as we told her about where we both worked, she shared with us some of her plans for the future and we all just had a great experience with her. I pray she gets the credit she deserves for such awesome service. She even gave us coupons for a free drink. My boyfriend and I work outrageous schedules in the casino market, so to be able to relax for the first time ever was amazing. The fact that she was so courteous just made me so happy. Our room was lovely and the bed was extremely comfortable! The pool area was not open at the time, but we walked around outside and still enjoyed the atmosphere. It was so quiet and peaceful, we felt like we were the only ones there. We got a couples massage and loved it! The breakfast buffet was a little congested, but that was mainly because there were some football players there, but even they were nice! We had a great time, and will definately be back! Thank you Britney!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ruwais, United Arab Emirates
Top Contributor
107 reviews 107 reviews
24 hotel reviews
Reviews in 16 cities Reviews in 16 cities
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed February 4, 2013

The MCM (former Hilton) is ideally located off of I-10 in Beaumont, TX. The hotel is perfect for the business or vacation traveler because of it's in-house restaurant, bar, conference center, exercise facilities, and free wi-fi anywhere on the property.

The staff is professional, competent and accommodating.

Highly recommended for anyone traveling to Beaumont, Texas, whether for one night, or ten.

Room Tip: If available, request the Cabana Room(s) with the attached balcony overlooking the pool. The sound o...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridge City, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 8, 2012

The perks...spa, bar, restaurant all on site. Nice lobby with lots of common areas. Comfortable beds.

BUT

This hotel is in dire need of a good, deep cleaning and updating. Everything looks presentable when you walk into the lobby but once you reach the the elevator to go to your room the age of the hotel begins to show. Hallways are musty with dirty carpets. Rooms are not any better. Musty, moist feeling in the air; the ac unit was old and loud; bathroom was dirty plus really ugly wallpaper that was peeling; walls in room need fresh paint.

I will pass this hotel up next time I need a room in Beaumont until they take steps to update the rooms.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MCM Elegante Hotel

Address: 2355 I-10 South, Beaumont, TX 77705-2631
Location: United States > Texas > Texas Gulf Coast > Beaumont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 34 Hotels in Beaumont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — MCM Elegante Hotel 3.5*
Number of rooms: 280
Reservation Options:
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Also Known As:
Mcm Elegante Beaumont
Beaumont Mcm Elegante Hotel
Hotel Mcm Elegante

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