Stayed here for one night partially based on Tripadvisor reviews ranking this property #2 in Beaumont. The exterior of the property looks fine but the interior is a different story. We are LaQuinta Returns members and upon check in the front desk clerk gave us a bottle of water and a bag of pretzels. The pretzels were dated March 2012. We were instructed where to park on the side of the building and given directions to our room. There was a group of adults and children using the pool area and they had used a rock to prop open the door so they wouldn't have to use a key. Not the best security for hotel guests. The lobby ,hallway, and elevator floors were filthy. It looked as if they had not been swept, mopped, or vacuumed for days. The door to our room had to be slammed in order to make sure it was shut securely. The curtain in the room had to be held closed with a paper clip in order to have some privacy. The toilet leaked water on the bathroom floor. The room had been cleaned, but the furnishings were dingy and worn. The bed was alright, but the sheet felt threadbare and the fitted sheet was too big to stay on the corners of the mattress. Breakfast hours were posted to be 6-9:30 am. We went to the breakfast area at 8:45 and the breakfast attendant was putting food and dishes away and was not bringing out any other foods. The yogurt was sitting in a bowl of water as was the pitcher of milk. We did not eat breakfast since the food was being put away but also we were concerned about the cleanliness and safety of the items left out without proper refrigeration. The whole breakfast area was dirty. Upon check out, there were several employees just standing around the front desk chatting with each other. It really gives the impression of being unprofessional and uncaring about the guests who are approaching the front desk area. A gentleman standing at the desk asked us if everything was alright with the room and we told him about the leaking toilet. We assumed he was an employee, but we are unsure since he had nothing to identify him as such.
This was one of the worst places we have ever stayed. Usually the Tripadvisor reviews are spot on but this time we were very disappointed. There will not be a return visit to this hotel.
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- Also Known As:
- La Quinta Inn And Suites Beaumont West
- La Quinta Inn & Suites Beaumont West Hotel Beaumont
- La Quinta Beaumont
- Beaumont La Quinta