My wife and I stayed here while traveling across Texas. The room itself was nice, clean and comfortable which is one of the most important aspects of staying at a hotel but I still believe customer service is also important. The girl at the desk when we checked in was about as friendly as a rock. She seemed like we were keeping her from doing something else. When we went to bring our luggage to our room I noticed that the one luggage cart they had was falling apart and brought that to her attention with a reply of OK and she went back to what she was doing. Once in the room we had problems with the Wifi and called down to the front desk for help. The same girl answered and told me I was probably entering the password wrong.When I explained I was not, and that my wife was having problems also she stated that if I could give her 10 minutes she would reset the router. To be honest I don't know if she did as we never could get a good connection and just gave up after a while. The next morning when checking out we had the exact opposite situation. The girl at the desk was extremely friendly and helpful. When I couldn't find the luggage cart she volunteered to hunt it down for me and brought it to my room a few minutes later. Still falling apart but at least it worked. This is the second Choice hotel we stayed at in Texas and received almost the same customer service from both which is quite a bit different than the customer service we received everywhere else during our trip.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Priceline, Orbitz, Choice Hotels, Odigeo and TripOnline SA so you can book your Comfort Suites Beaumont reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.