I stayed here with a co-worker on a LANL-related trip and after multiple, very specific requests for separate receipts (for reimbursement purposes), we received one receipt.
At the time of checkout (12 noon), an incompetent young lady happened to be at the front desk - she didn't seem to know ANYTHING related to guest checkin/checkout. Apparently, she decided to check us out early (hours before checkout time) as it was "convenient" for her and as a result, our request for multiple receipts was denied.
Worst of all, there was no manager present during all of this. We were instructed to call back after 3pm when the "lady who knows how to handle these things" was working at the front desk.
Do yourself a favor - If you happen to stay here, get your receipt(s) sorted out early.
- Also Known As:
- Holiday Inn Los Alamos
- Los Alamos Holiday Inn
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Los Alamos is conveniently located just five minutes from the Los Alamos National Laboratory, twenty minutes to the Jemez Mountains with skiing, hiking, fishing, boating, rock climbing, camping, and mountain biking. 1/4 Mile to Fuller Lodge and the Los Alamos Historical Museum, and 1/2 mile to the Bradbury Science Museum. Home of the Manhattan Project, Los Alamos has a rich history in an alpine setting. We also offer a deluxe complimentary continental breakfast bar, free local phone calls and meeting facilities. Three floors with windows looking out onto the town of Los Alamos and the scenic Jemez Mountains. Our hotel has a Jacuzzi, dry sauna and fitness center on property. The Holiday Inn Express features 55 guest rooms, including 20 suites. All rooms have complimentary in room coffee, 25' color TV with remote, DSL data-ports and wireless Internet access, king and queen size beds available, accessible rooms meet all ADA requirements. There is 24 hour cancellation policy on all reservations. ... more less
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