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“they cancelled our reservation!” 1 of 5 stars
Review of Holiday Inn Express Hotel & Suites Los Alamos Entrada Park

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Holiday Inn Express Hotel & Suites Los Alamos Entrada Park
2.5 of 5 Hotel   |   60 Entrada Drive, Los Alamos, NM 87544   |  
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Ranked #1 of 5 Hotels in Los Alamos
Los Alamos, New Mexico
1 review
1 helpful vote 1 helpful vote
“they cancelled our reservation!”
1 of 5 stars Reviewed October 25, 2013

My husband and I tried to check in our first evening in Los Alamos, after driving three days to move here. The desk clerk told us that we didn't have a reservation and that the hotel was fully booked. Upon further investigation, he said that we had cancelled our reservation earlier that day (we hadn't!) and there was nothing he could do for us -- not even tell us what other hotels are in town! There wasn't a manager on duty for the next two days (it was a weekend), so we filled out an online complaint with Holiday Inn, who told us that someone from the local hotel should contact us soon. Two months later, we've never heard a thing from them!

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Los Alamos Entrada Park, responded to this review, November 11, 2013
Dear Ellen S,

Thank you for your review regarding your experience at Holiday Inn Express and Suites Los Alamos Entrada Park. It is regrettable you were not satisfied with the service you received. We would like to address this with you further. We have sent you a private message to obtain more information about your stay. We look forward to hearing from you and being of further assistance.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
    22
    38
    15
    3
    6
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16
13
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38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • French first
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English first
Saint Paul, Minnesota
Top Contributor
171 reviews 171 reviews
140 hotel reviews
Reviews in 101 cities Reviews in 101 cities
200 helpful votes 200 helpful votes
4 of 5 stars Reviewed September 29, 2013

This appears to be a pretty new option for Los Alamos (in fact, their ad in a local publication billed it as "Los Alamos' Newest Hotel!". It's actually located a bit out of town, right near the end of the airport runway. My understanding is that the Hilltop House, a hotel closer to town, is having financial troubles (and may not even be open - it looked pretty quiet); TripAdvisor reviews of that place seem to reflect their problems. I think you'd be better off trying this Holiday Inn. There's also the "Hampton Inn Los Alamos," but it's actually over in White Rock, not Los Alamos -- not far away really, but if you want to be in Los Alamos, it's not there. Anyway, check-in at the Holiday Inn was efficient but they first gave me a room that the previous guest had definitely smoked in (even though the whole hotel is non-smoking); they cheerfully gave me another room. Breakfast was fine. The only problem I had is that my wife tried to call me several times in the evening and they didn't answer their phone (but this isn't the only hotel where I've had that problem in recent years!).

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 8, 2013

In Los Alamos for business. Stayed four nights and would not hesitate to stay again if I was in Los Alamos again. Check-in and out was easy and the front desk staff were friendly and professional. My room was clean and housekeeping did a good job every day. Breakfast was fine, but after four days it would have been nice to see something different! Internet access was OK, but I was not attempting to stream movies. My only criticism is the curtains didn’t really black out the room, but since I was up around dawn every day this was not an issue. Some people complained about noise – yes it is on the highway but the road noise is very minor and didn’t worry me at all. In Los Alamos for buisness. Stayed four nights.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 3, 2013

This was a new property that was very clean and conveniently located. We enjoy the comfortable lobby, the free newspaper, and the breakfast.
I would highly recommend this hotel for anyone visiting the Los Alamos area.

Room Tip: Higher rooms seem to have less noise as suggested by the Guest Services clerk.This property also has...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colorado
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 29, 2013

This is a relatively new motel. It is very clean and the rooms are quite nice. It is located in a quiet area and is off of the main highway and is close to the airport. The front desk staff were very helpful. I would stay there again.

Room Tip: Any of the rooms probably are OK.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livermore, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 13, 2013

The bar isn't high, given the lack of competition, but it is a good hotel, and I try to stay here when visiting. Rooms are nice, though the walls could be a bit thicker. Wifi is fine, just don't plan to stream movies. Breakfast has a good range of offerings. Housekeeping is a bit slow-at almost 5 pm my room still hadn't been done. A bit of an inconvenience when you get off work early.

Room Tip: Try not to get a room facing the main road. The morning work traffic to Los Alamos National Lab is n...
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicestershire, UK
Top Contributor
68 reviews 68 reviews
45 hotel reviews
Reviews in 51 cities Reviews in 51 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed August 4, 2013

This is a very nice hie. We were greeted by friendly staff and impressed with the reception area. Our room was very spacious and very clean. The pool and hot tub were very nice and towels provided. Breakfast was good, well stocked and plenty of tables. I would recommend this hotel without a doubt. The area is lovely.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Los Alamos Entrada Park

Address: 60 Entrada Drive, Los Alamos, NM 87544
Phone Number:
Location: United States > New Mexico > Los Alamos
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Los Alamos
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Los Alamos Entrada Park 2.5*
Number of rooms: 86
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Holiday Inn Express Hotel And Suites Los Alamos Entrada Park

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