My husband and I tried to check in our first evening in Los Alamos, after driving three days to move here. The desk clerk told us that we didn't have a reservation and that the hotel was fully booked. Upon further investigation, he said that we had cancelled our reservation earlier that day (we hadn't!) and there was nothing he could do for us -- not even tell us what other hotels are in town! There wasn't a manager on duty for the next two days (it was a weekend), so we filled out an online complaint with Holiday Inn, who told us that someone from the local hotel should contact us soon. Two months later, we've never heard a thing from them!
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- Holiday Inn Express Hotel And Suites Los Alamos Entrada Park