We stayed at this place for three nights. At best, it’s average and way overpriced for what you get. Each day started with a mediocre breakfast in a prison mess hall or what seemed like one. It was actually a section of a conference room separated by moveable walls. Not at all a cheerful way to start each day. But, since we were touring two parks during our stay, the only certain thing we wanted was peace and quiet when we returned for the night. In fact, we even requested this of the management early on.
Peace and quiet were marginal the first two nights, but I guess one can sleep through hotel noises if you’re tired enough
The third (and, mercifully, the last) night was a different story. During late afternoon two gigantic motor coaches pulled up in the parking lot directly under our second-story window. These were the monstrous machines like tour companies use. They looked like they were about 12 feet high. Each coach pulled a very large equipment trailer. Also, there was a huge pickup pulling a third equipment trailer. The coaches had limited windows and were obviously specially-built corporate coaches used for transporting and supporting equipment and crew such as for a portable movie set.
After we fell asleep the noise started. They were running at least one really large portable generator and it became obvious this was not going to stop. I called the front desk and told the clerk of the problem. He said he’d check it out and called back in about ten minutes.
Then the IDIOCY began. He said that the noise wasn’t loud enough to bother anyone. I couldn’t figure out how he could say such a stupid thing since we were calling him because it was disturbing to us. He then embarked into a tirade about how offensive noise levels were determined by the Moab City Council and that he unilaterally had determined that the noise level didn’t violate any city ordinance, and there wasn’t any need to “disturb the group” that had the coaches.
What? Am I really hearing such supercilious prattle from someone who is supposedly charged with providing service to paying guests? And how did he measure the noise level with respect to city ordinance? With his ears, said he.
Ah, now the light comes on and everything is clear. This place caters to groups, conventions, sales meetings, conferences, and other high-rollers who spend a lot more than a couple of lowly tourists could ever hope to match.
Next morning on checkout, I mentioned the incident to a young lady at the front desk, and asked which group it was. She said she didn’t know which groups were staying there. Really? You don’t know which high-revenue groups are filling your coffers?
Eventually, I was approached by a woman who identified herself as a manager. After a brief discussion, she commented that the matter should have been handled differently. That was it! There was no mention of talking to the leader of the group to prevent further disturbing other guests; no mention of any hotel policy that restricted noise; no discussion of how the hotel could resolve the issue; no inquiry about what the hotel could do to achieve (our) customer expectations - - -nothing. Upon returning home, there has been no follow-up contact whatsoever from the hotel.
So, that’s it folks. If you’re part of a big-spending group, you’ll find your experience to be a lot better than people like us will find it.
Oh, by the way, if you have a pooch, kitty, or whatever, the place has just eliminated its “Pet Friendly” policy. Sorry Fido. So much for a family-friendly retreat.
Seriously, there are better, much better places to stay in Moab, especially if you want to be treated respectfully and as a valued customer.
DON'T EVEN CONSIDER THIS PLACE ! SPEND YOUR LODGING DOLLARS ELSEWHERE !
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.