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“Beautiful, relaxing ranch!” 5 of 5 stars
Review of Sorrel River Ranch Resort

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Sorrel River Ranch Resort
4.5 of 5 Resort   |   Highway 128, Mile 17, Moab, UT 84532   |  
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Ranked #10 of 34 Hotels in Moab
Short Hills, New Jersey
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Beautiful, relaxing ranch!”
5 of 5 stars Reviewed July 7, 2014

We recently stayed at the Sorrel River Ranch for a few days while exploring the Canyonlands/Arches area. The ranch was quiet and peaceful. The staff was very helpful; when my son missed lunch because he was out on an adventure, a hamburger was quickly delivered to our cabin. Sitting on the front porch and watching the horses playing in the paddock and with the rock formations in the background was the best medicine ever. I loved the little kitchenette and table. It was hard to believe we were in such a beautiful place. The food was delicious and served in a relaxed but professional manner. We loved the guitarist playing in the background. I want to bring more of the family and come back again!

Room Tip: We had a "mountainview" room, I think the "lowest" on the list and the only one...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin S, Manager at Sorrel River Ranch Resort, responded to this review, July 14, 2014
Thank you so much for your very gracious and articulate review. Especially for mentioning the guitarist playing in the background. That is something we've only added this summer, so it is very good to get that feedback.
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502 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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English first
Melbourne, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 6, 2014 via mobile

This is the place for you if you want good family time!! Limited cell service. Our family loved sitting by the fire every night eating s'mores. Grab a bike and go for a ride. Have a family basketball game or go for a hike. You are approximately 25 min away from the town of Moab.

Stayed June 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim J, General Manager at Sorrel River Ranch Resort, responded to this review, July 8, 2014
We couldn't agree with you more — Sorrel is the best place for families. Whether it's horseback riding, playing in the pool or on the activities lawn, or mountain biking around the ranch, kids have the opportunity to put away their video games and iphones and explore the entire 240 acres while their parents are otherwise occupied (psst... perhaps enjoying a couples massage at our Colorado River Spa.)
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Virginia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 26, 2014

The Ranch is a beautiful location and every person working went out of their way to be friendly and did everything they could to make our stay excellent. That being said, the location is a drawback in that everytime you want to go to Moab, Arches, Canyonlands, etc there is a long drive (30 - 40 minutes) to get there. We found that we could not enjoy the ranch as much as we would like because it was not worth the time to drive back in the middle of the day and have to drive back in the evening to hike. As other reviewers have mentioned, the restaurant is good (especially breakfast) but limited in what they offer and the menu does not change. After 2 days we opted to eat in town for some variety. The accommodations are very nice, beds are great, views wonderful but I don't think I would necessarily stay again due to its remote location.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim J, General Manager at Sorrel River Ranch Resort, responded to this review, July 8, 2014
You are quite right, if being located close to the center of Moab is your goal, Sorrel is probably not the best fit. Most of our guests choose Sorrel because they want to get away from the frenetic pace of life in the city, to experience instead the healing that comes from being immersed full time in a majestic red rock wilderness setting while enjoying the lush comforts and luxuries of a resort spa.
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Philadelphia, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 26, 2014

We recently stayed at the Sorrel River Ranch for a weekend, and the location of this property is perfect for a visit to Arches National Park. Our room was perfect, and the views are breathtaking. I would have rated this ranch as Excellent if the staff were more knowledgeable while we were booking our room and during our stay. I specifically asked for a room with a fireplace when I booked, and when we arrived, our room did not have a fireplace. I then called the front desk about it, and the young woman said perhaps we might like the room above ours, and someone would be over to let us view it because it was vacant at the time. I called back about 10 minutes later and spoke with a different young woman who confirmed the room above us was actually booked and there was no fireplace in that room either. We stayed in our room, and we were perfectly happy with it, but there is definitely a breakdown in communication among the staff. One day we called and asked if the pool was heated. The young woman said it was, and it was heated to about 95 degrees...it was not heated. Also, one evening for dinner we put our name on the list and were told by the hostess it wouldn't be long - about an hour later we checked back in after having a couple of cocktails - and it appears she totally forgot about us and seated us right away. Lastly, we had breakfast on our last day there, and we ordered coffee. The young woman brought out the strongest coffee I have every had, and if you knew anything about coffee, you would have known it shouldn't look like tar. I had to send it back and ask for another cup, which was much better. Our understanding is that the staff live on site, and they are all very young and friendly, but they need more training about the resort and its amenities. Perhaps they will learn more as the season progresses, but then rates should be less if we're staying while they are still in training.

Room Tip: Stay in a river view room.
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Green Features: I was impressed by all of the environmental initiatives the ranch undertakes.
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim J, General Manager at Sorrel River Ranch Resort, responded to this review, July 8, 2014
Thank you for taking the time to post your review about your stay. It was honest and fair and we have taken note of the lapses in communication that you mentioned. It is true that many individuals currently on staff are young. That is not the result of a policy but merely a coincidence. In fact, earlier this year the mix of ages on our staff was pretty balanced, but over time, that mix changes as new members join. We do not hire based on a prospective employee's age, but rather on their work ethic, experience and past work history.

As to the communication issues, we are taking action to ensure that those problems are never encountered by another guest at Sorrel River Ranch. Thank you for making us aware of them.
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Brussels, Belgium
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 24, 2014

When I went through the different negative comments before booking I have to admit I was a little hesitant. But the settings made us to book anyway.
After our stay, I don't understand why so much has been criticized. Maybe the resort has made efforts since, but I can't say anything else than we had a very enjoyable experience.
Rooms were clean and very spacious and the staff was very professional and friendly. The settings are amazing and the ranch has a lot to offer activity and leisure wise.
The food was the best we ate for any of our trips to the US and much better than in similar resorts and breakfast is really a treat. I agree with previous writers that the capacity of the kitchen is maybe a little on the low side compared to the space of the restaurant. Just make a reservation a few hours before and you should be covered and avoid waiting in the bar looking over the river and the canyon.
The distance from Moab/Arches NP is 17 miles (not a secret when you book), and driving a few times back and forth through the magnificent canyon looks like a luxury problem to us.
Prices are not low, but match with what you get in our opinion.

Room Tip: We booked a River View Deluxe King in the G building
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim J, General Manager at Sorrel River Ranch Resort, responded to this review, July 8, 2014
We appreciate very much your comments about your stay, especially your comment about how you don't understand why folks would post negative comments in a few of the other reviews when you had such a wonderful experience staying at the resort.

Everyone has a unique perspective on any given experience, and often, two people who view the same thing -- be it a movie, a car accident or a weekend at a resort -- will come away with completely different opinions. What matters most to one person might not matter at all to another, and visa versa. For example, for you, the 17 mile drive between the resort and the town of Moab was a scenic wonder. For others, it may be a little harder to slow down their internal clock and take in the views. All they can think about is the little bit of extra time it takes them to get where they are going.

Here at Sorrel, we encourage our guests to leave the hurried pace of the city behind them when they're on vacation. Some people are more successful at that then others. We're glad you were able to appreciate the beauty of that drive. We love it, too.
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London, United Kingdom
Top Contributor
63 reviews 63 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed June 18, 2014

We expected a lot as this hotel was over $600 per night. Unfortunately, it disappointed us in so many ways. First, we were never contacted in advance of our stay to ask whether any activities could be arranged for us. Second, when we checked in, again not asked even about dinner even though the hotel is located 18 miles from the heart of Moab and we had just driven 5 hours to get there so were not wanting to travel further. When we asked the front desk about dinner, they said we should make a reservation and that we should speak with someone else at the restaurant. For a hotel charging this much per night, why would they not offer to make the reservation for us?! We then proceeded to our room with a very nice and helpful bellman named Anthony, he was great and in fact asked us whether we needed any help or advice and we then spoke about Arches Natl Park and be suggested the hike to the Delicate Arch which we did the following day. Great. However, the room was very unimpressive, again given the high room rate. Desperate in need of remodelling, guessing hasn't been remodelled since opening 14 years ago. The setting is lovely, however, by far the best feature of the hotel. We then had drinks at the cocktail lounge, friendly but very inexperienced and unhelpful bartender. We were then seated for dinner, this along with the setting and views from the dining room were the highlight of our stay. The waiter was excellent, can't recall his name but he was the main male waiter. The food and beverage mgr came over to ask us how everything was, he had also brought our main course to us. We then spoke with him about where we were from, where we were traveling to after our overnight here, and he suggested an incredible drive, a detour to Arches Natl Park, which was incredible (he described it as "epic" :-) . It is called the Castle Valley Loop and although it added 45 minutes to or driving that following day, it was well worth it. High marks for him!!! So, bellman (different one) the following morning was great. We then checked out and asked how our stay was, I then told them about the fact that we were not contacted in advance. Front desk people said, that's odd as we contact all guests in advance. Of course, that was even more upsetting. However, no explanation was offered so I probed further and found out that they call rather than email. I then pointed out the fact that we live in the UK and the contact number was a UK one, I asked might that be why they did not call? They then said oh, that could be. This was even more annoying, given the fact that there was an email confirmation for the reservation. Why would they not send an email, particularly if they had trouble calling?! The St Regis in Aspen, our next day's destination, had emailed me a few times prior to our arrival. I also forgot to mention that when we checked in, the wifi was not working. However, there was no mention of this when checking in, it was Anthony the bellman who told us when we asked about it in the room. So, at checkout, I mentioned this and then noticed that there was a "resort fee", I asked what this was for and he began with saying "wifi". I then said how could you be charging for something that did not work?! Why would you not be removing this charge from my bill?! He then said oh, I was just about to offer this. Right, I highly doubt that and why should I have to ask for it?! So frustrating that I needed to tell the front desk how to do their jobs. All in all, the hotel room rate is a ripoff unless you are desperate to pay a lot for a setting but why bother when there is another hotel that we passed along the way that looks like it has a similar setting, not to mention many other options in the area. If the rooms are remodelled and the front desk cleans house and replaces and retrains everyone properly, then I might consider staying there again.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin S, Manager at Sorrel River Ranch Resort, responded to this review, June 19, 2014
Thank you for taking the extra time to review us. Though we strive for perfection, we know we are fallible and will, from time to time, make mistakes. We work to learn from those, and your review will help us do that so that in future, each guest will have the perfect experience at Sorrel River Ranch Resort and Spa.

Regarding the service-related problems you experienced: not having been emailed in advance regarding our activities menu due to your location in the UK; the Front Desk not offering to make a reservation at the restaurant for you on your arrival -- we appreciate being made aware of those problems. In your case, it turns out individual employees were departing from set policy in both instances. We are taking measures to make sure it never happens to another guest. Our policy is to contact each guest at least 30 days prior to arrival regarding booking activities and making reservations, etc -- both by phone and email.

As to the infrastructure-related issues: the room furnishings/decor; the Internet outage -- In the first instance, it is true that our cabins have not been remodeled. Most were built barely over ten years ago and we continually replace and improve the furnishings on a rotating basis. The overall theme of our decor is rustic western but with an artistic, luxurious flare. All I can think is that perhaps that was a mismatch for you. We are proud of our cabins and regularly receive high compliments on them. In the second instance, at the time of your visit, our Internet provider, Frontier Communications, performed what should have been a routine software upgrade on their equipment which went awry. Though we pushed hard to get them to recognize that it was a software problem, it took them two days before they finally addressed the correct issue and we went without any Internet service on the entire ranch for two days. Once Frontier reset their software, service was restored and is running at it's normal level. That was a highly unusual event, even for a ranch in the middle of the wilderness, and it was extremely unfortunate that it occurred during your visit. We are working to find a better long term solution for our Internet service which will avoid us ever having that experience again.

We are very glad that in most other respects, your visit was enjoyable. Again, thank you for taking the time to post your review.
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Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014

This Ranch is the place to stay while you are in Moab. The canyons, the landscapes, the horses, the food...everything creates a unique moment. In addtion, the silence from the desert made the place more magical and very unique.
The horseback ride early in the morning is a MUST. Then, the visits of the national parks, such like Arches & Canyonlands were absolutely breathtaking. I already want to come back!
Patricia.

Room Tip: Choose the one with a balcony, facing the Colorado river.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin S, Manager at Sorrel River Ranch Resort, responded to this review, June 19, 2014
We agree, the early morning horseback rides are the best. The desert and the horses just exude a bright and cheery mood. Glad you could experience it.
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Additional Information about Sorrel River Ranch Resort

Address: Highway 128, Mile 17, Moab, UT 84532
Location: United States > Utah > Moab
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Moab
#9 Romantic Hotel in Moab
#9 Family Hotel in Moab
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Sorrel River Ranch Resort 4.5*
Official Description (provided by the hotel):
Four-star resort in secluded location. Perfect for spa relaxation or base camp for an action-packed outdoor excursions. 55 Luxury suites and rooms with breathtaking private views of red rock mesas and the Colorado River. Special signature wellness, sports and arts programming takes advantage of close proximity to Canyonlands National Park and Arches National Parks as well as Moab, Utah state parks. Exciting adventures are at your doorstep with miles of trails for hiking, mountain biking and horseback riding, river rafting and kayaking, stand-up paddle boarding, canyoneering, base jumping, hot air ballooning, motorcycling, Hummer(R) and ATV touring. Perfect for romantic weekends, family holidays, corporate retreats and photographs of a lifetime. Where Luxury Meets Adventure. ... more   less 
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Also Known As:
Sorrel River Ranch Hotel Moab
Sorrel River Hotel
Sorrel River Resort
Sorrel River Ranch Resort Moab, Utah

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