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“Dirty; Needs a Makeover” 1 of 5 stars
Review of Quality Suites

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Quality Suites
3.0 of 5 Hotel   |   800 S. Main St., Moab, UT 84532 (Formerly Comfort Suites)   |  
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Ranked #16 of 35 Hotels in Moab
Seattle
1 review
“Dirty; Needs a Makeover”
1 of 5 stars Reviewed October 17, 2008

The hotel was dirty, most of the staff was inattentive and unconcerned, and the general appearance and condition of the hotel was in need of cleaning and maintenance. I stayed here because it was the last room to be had in Moab. Also, the back door to the parking lot's lock didn't work; the staff said that it kept getting broken, so they just left it that way. My room was not clean when I checked in, and it took several days to get even new bedding. Comfort Suites in Moab is overpriced and under-maintained. I will not return.

  • Liked — That the room was good-sized
  • Disliked — That no one had cleaned up or done any maintenance in forever
  • Stayed October 2008
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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204 reviews from our community

Traveler rating
    53
    66
    44
    23
    18
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63
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 4, 2008

Hated the place. After checking in the place was dirty, holes in the curtains and a mouse ran behind the coffee pot. Told them I found a mouse in the room and they did not care.All they said was OK you are out of here.
DO NOT STAY HERE

Stayed September 2008
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, il
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 22, 2008

Stayed for 1 night. The room was pre-cooled which was nice given the heat outside and checkin was a breeze. The room was huge but not very clean with spots on the furniture. The bathroom was downright dirty with stains on the floor. The tissue paper was not filled in and ended after 8 uses, the light above the sink worked intermittently and the halls were dirty. There was no pen and paper in the room . Breakfast was good though. This was not up to the standards one would expect from a "suite" and certainly at that price range. When we checked out, no one asked us how our stay was -- perhaps they are not interested in the satisfaction of their guests.

  • Stayed August 2008
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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denver
1 review
1 of 5 stars Reviewed July 26, 2008

WOW!!! What a dump of a hotel. Upon arrivial the night clerk was oiut cold in the back room and after knocking on the desk he awakened. We parked at the end of the long hall and opened the "secure" door with no problem and no key. The carpets in the halls looked like a frat house hallway. We opened up the door to our room and were about knocked over by an overwhelming smell of mold or mildew. We opened the window and turned on the AC (to no avail). After about an hour we went out to the front desk (worker was asleep again) and asked to be moved. He did without complaining and the second room was worse! Same moldy smell and smaller. We tried to find another room at a different hotel and were not able to (which sucked)!!! The shower curtain had a huge dried booger on it. We went home a day early because we couldn't find another hotel room. I would highly recommend not staying at this DUMP!!!

  • Liked — nothing
  • Disliked — the hotel
  • Stayed July 2008, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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New London, PA
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed June 21, 2008

Hotel is under "renovation". When we arrived, the front desk claimed the non-working elevator hadn't been worked on in two weeks, and no work was done during our week there. The computer in the laundry center was out of commission, our room was hot, the fridge was warm, the wireless internet was out, and our room had no toilet seat. Complaints got us relocated across the hall. Though the front desk claimed the internet was down around town,elsewhere the internet was working. After three days the wireless router was fixed. Pool, hot tub, and workout room were so so, could be cleaner, and workout room was overwhelmed with chlorine smell.

The rooms were decent once cooled, the fridge worked once adjusted, the lobby was very comfortable for our group to socialize, and the location was great. Chile's bike shop and market next door were top notch, and the location is very convenient to Slickrock trail, the mill creek swimming hole, and other activities. Breakfast was pretty decent, waffles, some cereals, bran muffin, some type of eggs, ok coffee, and good staff attending it. Cleaning crew did a great job with our room, and they were very pleasant.

Overall, a good stay, a little attention (or more attention) to detail would improve to 3 or 3.5 stars. If they ever fix the elevator, all the better (its only two floors, but being upstairs for my parents was unreasonable).

  • Liked — waffles at breakfast
  • Disliked — broken toilet seat set bad service first impression to late arriving patrons
  • Stayed June 2008, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
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Arizona
Senior Contributor
46 reviews 46 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 27, 2007

We spent two nights at Comfort Suites in Moab, Utah during a 4-corners road trip in mid-December. A sign at the entrance announced that this was a "Smoke-Free" hotel. Being the week before Christmas, the lobby was decorated for the season with a trimmed Christmas tree with wrapped gifts underneath, the warm glow from the fire in the fireplace, and classic Christmas music overhead. We had two queen beds in a suite that had fresh southwest decor. The room was warm and comfortable---great to come back to after cold outdoor activities in December! Hot & cold continental breakfast provided fresh scrambled eggs and meat trays, self-made waffles, biscuits and gravy, an array of bagels, muffins, and cereals, and an assortment of hots & cold drinks. We were able to get AAA rate in the $70 range/night (off-season Dec). Can't get any better than this!

  • Liked — Great location
  • Disliked — Lobby entrance under construction Dec. 2007, but really an insignificant factor to overall satisfaction with stay
  • Stayed December 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millersville, Maryland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 9, 2007

For st arters, this is not a suite hotel - it's a bedroom area with a sitting area separated by a low wall. Our first room, on the first floor, featured a roaring water noise, as if someone were taking a shower behind the wall. That came and went, but was followed by the sink not draining. The front desk, manned by only one obviously overstretched person, was sympathetic but she indicated that she could not fix it, nor could she call anyone in. We asked for a second room and were given one on the second floor, not the best of situations considering that there is no elevator and one of our party had recently had knee-replacement surgery. That room reeked of cigar smoke and the bathroom light was out. When we mentioned the odor, we were treated to a surprised look and the solemn pronouncement, "But that's a non-smoking room!" Upon asking about the light problem, the second clerk, who was asleep when we approached, quickly made it clear that it wasn't really his problem. Then, asked about the lack of an elevator, he "explained" that the hotel was 10 years old and that, besides, "We don't get many ... " At least he had the sense to realize that there was no way to save THAT sentence. The next morning, it also became clear that the outside door closest to the rooms, which should open only through a key insertion, was in fact unlocked all night. All in all, a very disappointing experience for nearly $100. I would think that Choice Hotels would want to give serious thought to striking this facility from their national offering.

  • Disliked — Lack of interest in resolving problems
  • Stayed May 2007, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites

Address: 800 S. Main St., Moab, UT 84532 (Formerly Comfort Suites)
Phone Number:
Location: United States > Utah > Moab
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 35 Hotels in Moab
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Suites 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Comfort Hotel Moab
Comfort Suites Moab
Moab Comfort Suites
Quality Suites Moab, Utah

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