I love River Riders. I have been coming here for years and will certainly continue to do so for years to come. I have never had anything other than a pleasant experience with the staff - they are friendly and ready to do whatever they can to assist you. I tried to go last year with a couple of friends and something happened at the last minute (I mean, we actually entered the water, started across the water, and had to go back to shore). We had to take the bus back to RR and had to scrub our trip. They gave me "rain checks" so that I could come back another day. There were no penalties or fees ... just great customer service!!! We used the rain checks this past weekend for the white water tubing and had a great time! Completing payment and waivers beforehand made the wait time non existent and we got to spend hours on the river enjoying the day. Ready to do it again!!! And again!!! And again!!!