I received terrible customer service when I tried to make a reservation to stay at the Inn. On January 22nd I purchased a Living Social Deal to stay any weekend before April 30th. I called 8 days later and spoke with both Brian and Debi Kelly, and they were booked for the next 12 weekends except for one, in which we alread had spring break plans. My options were either to rearrange my plans or to return the living social deal. It appeared as if they had oversold the Living Social promotion. Debi went on about how I should have called immediately after purchasing because they booked up so fast. I did not think 8 days was too late to call for a deal that would not expire for 3 more months. My experience in the past with using Living Social for three years now, is that it is the owner/manager, etc's decision to extend a promotion deal beyond the published expiration date. In my case, before I made a decision regarding what I wanted to do, I wanted to know all of my options. I asked Debi if they would be willing to extend the promotional deal beyond the April 30th expiration date since they were all booked. She put me on hold and I assumed she was looking into it. To my utter shock I heard her call me a very bad curse word to her husband. I could not believe the innkeeper had called me a curse word, espeically because I felt I was being kind, very flexible, and understanding. She did not expect me to hear her but I did. She admitted it was unprofessional and she apologized. When she handed me over to her husband I expected an apology from him as well, but to my surprise he proceeded to berate me even further. I was incredulous. I should have hung up then. He was condescending and incrediblly unprofessional. They seemed to get really offended and defensive when I asked them if they would be willing to extend the promotional deal. All they had to do was say "no" and I would have returned the Living Social voucher. Brian likes to defer to his countless satisfied guests over the years, but that does not excuse treating me poorly over the phone. I had the unfortunate experience of witnessing their true colors. There is no excuse for calling a potential guest such a rude and underserved name. I was not being difficult on the phone--I was asking my options so I could make a well-informed decision. I felt pressured by them to book a future stay and apply the $190 instead of returning the voucher. In over 30 years of world travel I have never had such difficultly with an owner/proprietor/manager or experienced such disrespecfulness. I cannot speak of the value, cleanliness, etc, of the Inn because I will never be staying there. When I called Living Social several days later to return the voucher, they actually told me that my complaint was not the first one they had received, and that they were notifying their management.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.