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“Rustic inn with history and charm” 4 of 5 stars
Review of The Town's Inn

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The Town's Inn
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179 High Street, Harpers Ferry, WV 25424   |  
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Hotel amenities
Ranked #10 of 11 Harpers Ferry B&B and Inns
Certificate of Excellence
Sydney, Australia
Level Contributor
917 reviews
249 hotel reviews
common_n_hotel_reviews_1bd8 346 helpful votes
“Rustic inn with history and charm”
4 of 5 stars Reviewed July 7, 2013

This is a lovely historic building nicely turned into an inn, it's not a B&B.

My room was the Appalachian and it felt like my grannies room in a nice way.

The bathroom was nice and modern.

Fridge, microwave and coffee maker in room but no TV. Breakfast is extra.

The owner and her daughter were lovely and welcoming. The name is a play on their last name, Townsend.

Harpers Ferry is a lovely little town and this is a good base for discovering the area.

Room Tip: Don't bring big luggage with you. I wasn't told that there is no onsite parking and nowhere...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
    62
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 5, 2013

While the location in town was charming, the service was horrible. We were on a family trip and selected the Inn because its website showed that the Potomac room would accommodate the size of our party (4 adults, 1 child - ages 7 to 73). When we booked the room, and as of this posting, the Inn's web site stated that the room could sleep 6 people on 4 beds ( 1 twin-size bunk bed and 1 double size bunk bed). However, when we arrived, the Potomac room was completely different and only had two beds ( 1 queen size bed and 1 day bed with a trundle, sleeping 4 max).

The Inn's manager and assistant manger were no help and told us that they could not do anything to accommodate us without checking with the owner, whom they were reluctant to call because she was out of town. The assistant manager did eventually offer to let us stay in an additional room if the intended guests did not arrive, but they did show up, so we were stuck in the Potomac room.

When my husband finally spoke with the owner, she acknowledged that the room was not as depicted in the website but stated that the website was outdated and that changes had been identified in the confirmation email that was sent after we booked. We forwarded her a copy of the confirmation e-mail which clearly showed that that there was no such clarification, but have received no response to date. The owner and manager refused to offer us any discount despite the glaring differences between their representations of the room we booked and the room we stayed in.

Finally, our room and bathroom seemingly were being used as storage rooms. The bathroom was overly stocked, with countless litre bottles of shampoo sitting around. The room itself was stuffed full of portable heating units, mismatched baskets, and spare pillows and blankets (more than courtesy required), and the only storage in the room other than wall hooks was an armoire that was crammed full of someone's winter clothes, boots, etc. It was impossible to unpack even if we had wanted to.

Room Tip: Don't rely on the website - call the Inn directly to verify the accommodations.
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karantownsend, Owner at The Town's Inn, responded to this review, July 11, 2013
The comments of this reviewer deal with the physical aspects of the room rather than the service --- and I appreciate the opportunity to respond to the comments about the room, which consists of half of the second floor of a restored 1840 residence.

The guest reserved the Potomac Room using our on-line booking service, and I recall informing the guest that the furnishings in the room had been changed but that this exceptionally large room ( half of the 2nd floor of the Inn ) would easily accommodate 5-6 people.

I live in the Inn but had to make an unexpected 3-day trip to Texas. Neither my manager nor I had any options to offer the guest since the all 3 rooms of the Inn had been reserved.

The Inn is a care-fully restored residence ( circa 1840 ) that contains no storage other than a “closet” under the stairs that we use for restaurant storage.

However, the rooms are equipped with hooks, hat racks, and luggage racks --- which provide adequate storage for guests. The Potomac Room contains a small armoire in which I keep my clothes since my living quarters / office consists of about 100 square feet and lacks a closet.

The beautiful slate-tile bathrooms ( added to the 1840 building in 2007 ) likewise contain no storage, so extra containers of the shampoo and body wash that we provide for guests are neatly stored in the large bathrooms.

Each room ( which consists of half of the floor ) contains a ceiling fan, an window AC unit, a space fan, a space heater, and extra pillows and quilts neatly arranged and accessible to guests.

Many guests have enjoyed the Potomac Room and private bathroom since 2007 --- and I don’t understand why this guest was so unhappy since the room was large enough to accommodate his family without the use of bunk beds, which most adults seek to avoid. We turned away dozens requests for this room after we took it “off the market” for the guest & regret that the guest for whom the room had been reserved since 29 April was unhappy with it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, PA
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 24, 2013

Great food, service and sleeping accommodations. One complaint is there was no bike ramp from trail up to bridge to cross into Harper's Ferry. Owner was very nice. Only drawbacks were there was no TV (big problem during Stanley Cup finals) and bikes had to be stored outside with no cover from the weather. Both dinner and breakfast were excellent, filling, and hot. The local cherry soda sold in the sundry shop was quite refreshing. Cook was friendly and made everything from scratch. At the end of a long day of biking, this hotel was a challenge to get to even though it was the closest to the bottom of the hill. Definitely would stay here again.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leawood, Kansas
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 20, 2013

Karan is welcoming host for tired AT hikers and C&O Trail bikers, including selling supplies and enabling bike washing. The food was good and hearty, and available at wide hours for a small inn to accommodate active schedules. The historic property has been updated to comfortable rooms while retaining century-old features and is conveniently located in the old/low section of Harpers Ferry WV near train station and Potomac River Bridge. A great near-trail choice!

Room Tip: Two rooms have private baths (down the hall due to layout of historic buildings) while others share...
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Stayed June 2013, traveled with friends
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Greenwood, Indiana
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 4, 2013

After cycling 65 miles from Hancock, Maryland to Harpers Ferry, West Virginia, over a rough dusty path, we were ready for a shower and a good meal.
We had chosen the Town's Inn since it was on the lower part of Harpers Ferry. We had already researched and knew and that we had to get our pannier laden bikes up a spiral staircase and over a pedestrian bridge to get to Harpers Ferry. We knew that climbing the hill to the Town's Inn was enough and did not want to have to climb even further to upper Harpers Ferry.
We were helped to our room by Jeff, the assistant manager. He was a very pleasant friendly guy. He explained the menu for the restaurant and that he and his wife, Jill, prepared the home cooked meals. We decided to have dinner at the Inn's restaurant. Homemade chicken potpie with steamed vegetables and peach cobbler was great after most choices along the path had been fried options.
The accommodations were good, but could have been a bit cleaner, but then we were filthy when we arrived. A locked area outdoors was provided for our bicycles.
The town was quiet other than the trains at night, but this was Harpers Ferry and there is a lot of train traffic.
The cost of the Inn and the food was a great value and the staff was friendly. We were looking forward to breakfast at the Inn the next day and was delighted to hear that they started serving at 6 am since as cyclists in a heat wave at the end of May/first of June, we were looking forward to an early start for our 61 mile ride to Georgetown, Washington DC. By 6:45 am, no one had arrived, so we sadly went on our way having a piece of fruit, a muffin, and some nuts. We had so looked forward to a good breakfast to have a started our day's ride.
Steve and Diana

Room Tip: Bathroom was not located in our private room but we had been told that it was not.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 20, 2013

We were riding the C&O Canal Tow Path from Cumberland to DC, and scheduled our stay at this wonderful Inn and Resturant. It was right downtown in the historical part of Harpers Ferry, close to all the shops and eateries. We booked two rooms and ate Dinner and Breakfast there. Food was good home cooking, and the rooms were very nice. They were what you would see in historic old buildings, full of character and charm. Wood floors everywhere, a wonderful lounge area at the top where you could rest your weary bodies while chatting with friends after a long day on the trail. Karan Townsend is a wonderful Innkeep, and was very occomodating as she did everything in her power to make our stay comfortable. Her staff were great too, as they personally saw to our needs. They also maintain a small sundry's store there in the Inn, so if you forgot something like toothpaste or even socks, you can buy it there. Good thinking!

Their homemade desserts were great. I loved the peach cobler and icecream!
I would recommend this Inn to anyone visiting Harpers Ferry, whether siteseeing, hiking or biking its a great place to stay or eat.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed May 20, 2013

If you are looking for a classic Inn to spend the night and have some great home cooking, this is the place for you. Karan was very welcoming and did everything she could to make us feel completely at home. The location of the Inn is just far enough up the hill for a great view of the historic town and rivers, but not too far up the hill that you feel removed from the historic section of town. The staff are all very friendly. We felt it was a great value for the money. This is not a hotel chain so do not expect that type of experience. This is an authentic Inn, with a real Inn keeper who is dedicated to her patrons. It's not perfect, but that's what makes it great.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Town's Inn

Address: 179 High Street, Harpers Ferry, WV 25424
Phone Number:
Location: United States > West Virginia > Harpers Ferry
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant
Hotel Style:
Ranked #10 of 11 B&Bs / Inns in Harpers Ferry
Price Range (Based on Average Rates): $$
Number of rooms: 3
Official Description (provided by the hotel):
***Rates starting at $120*** This family-friendly historic Inn (circa 1840) is located in the center of the Harpers Ferry living history village situated at the confluence of the Shenandoah and Potomac Rivers, just steps from the C&O Canal Towpath and Appalachian Trail, as well as the storybook train station served by Amtrak and MARC trains. Open from 6 a.M. - 10 P.M. Every day of the year, the restaurant on the first level of the Inn offers indoor and patio dining featuring popular cuisine, including homemade specialties and healthy options. Also on the first floor is a Sundry / Snack / Supply Shoppe which has been described as a "high-end convenience store, a mini-health food store, and an old-fashioned country store with local products." The second floor consists of two bedrooms with beautiful slate-tile private bathrooms. A parlor containing a treasure of books, toys, and games is situated on the third floor, along with another bedroom. Free WiFi is available. Step outside and enjoy river views, river sports, hiking, bicycling, museums, shopping, and more in this quaint town that is adjacent to the Harpers Ferry National Historic Park and surrounded by other national parks, farms, and Civil War battlegrounds. Although located only 60 miles from DC, the Inn is "a world away" from life in modern urban and suburban cities. We invite you to travel "over the river and through the woods to Grandmother's house" for relaxation, recreation, and retreat. ... more   less 

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