While the location in town was charming, the service was horrible. We were on a family trip and selected the Inn because its website showed that the Potomac room would accommodate the size of our party (4 adults, 1 child - ages 7 to 73). When we booked the room, and as of this posting, the Inn's web site stated that the room could sleep 6 people on 4 beds ( 1 twin-size bunk bed and 1 double size bunk bed). However, when we arrived, the Potomac room was completely different and only had two beds ( 1 queen size bed and 1 day bed with a trundle, sleeping 4 max).
The Inn's manager and assistant manger were no help and told us that they could not do anything to accommodate us without checking with the owner, whom they were reluctant to call because she was out of town. The assistant manager did eventually offer to let us stay in an additional room if the intended guests did not arrive, but they did show up, so we were stuck in the Potomac room.
When my husband finally spoke with the owner, she acknowledged that the room was not as depicted in the website but stated that the website was outdated and that changes had been identified in the confirmation email that was sent after we booked. We forwarded her a copy of the confirmation e-mail which clearly showed that that there was no such clarification, but have received no response to date. The owner and manager refused to offer us any discount despite the glaring differences between their representations of the room we booked and the room we stayed in.
Finally, our room and bathroom seemingly were being used as storage rooms. The bathroom was overly stocked, with countless litre bottles of shampoo sitting around. The room itself was stuffed full of portable heating units, mismatched baskets, and spare pillows and blankets (more than courtesy required), and the only storage in the room other than wall hooks was an armoire that was crammed full of someone's winter clothes, boots, etc. It was impossible to unpack even if we had wanted to.
Don't rely on the website - call the Inn directly to verify the accommodations.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The comments of this reviewer deal with the physical aspects of the room rather than the service --- and I appreciate the opportunity to respond to the comments about the room, which consists of half of the second floor of a restored 1840 residence.
Report response as inappropriate
The guest reserved the Potomac Room using our on-line booking service, and I recall informing the guest that the furnishings in the room had been changed but that this exceptionally large room ( half of the 2nd floor of the Inn ) would easily accommodate 5-6 people.
I live in the Inn but had to make an unexpected 3-day trip to Texas. Neither my manager nor I had any options to offer the guest since the all 3 rooms of the Inn had been reserved.
The Inn is a care-fully restored residence ( circa 1840 ) that contains no storage other than a “closet” under the stairs that we use for restaurant storage.
However, the rooms are equipped with hooks, hat racks, and luggage racks --- which provide adequate storage for guests. The Potomac Room contains a small armoire in which I keep my clothes since my living quarters / office consists of about 100 square feet and lacks a closet.
The beautiful slate-tile bathrooms ( added to the 1840 building in 2007 ) likewise contain no storage, so extra containers of the shampoo and body wash that we provide for guests are neatly stored in the large bathrooms.
Each room ( which consists of half of the floor ) contains a ceiling fan, an window AC unit, a space fan, a space heater, and extra pillows and quilts neatly arranged and accessible to guests.
Many guests have enjoyed the Potomac Room and private bathroom since 2007 --- and I don’t understand why this guest was so unhappy since the room was large enough to accommodate his family without the use of bunk beds, which most adults seek to avoid. We turned away dozens requests for this room after we took it “off the market” for the guest & regret that the guest for whom the room had been reserved since 29 April was unhappy with it.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.