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“A nice place to stay” 4 of 5 stars
Review of Quality Hotel Conference Center

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Quality Hotel Conference Center
3.0 of 5 Hotel   |   4328 William L Wilson Fwy, Harpers Ferry, WV 25425 (Formerly Cliffside Inn)   |  
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Ranked #2 of 3 Hotels in Harpers Ferry
Mechanicsburg, Pennsylvania
Top Contributor
83 reviews 83 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
39 helpful votes 39 helpful votes
“A nice place to stay”
4 of 5 stars Reviewed November 18, 2013

Better than some of the reviews would have you think, staff was great. Brandon is very good at what he does, Barbara is a lot nicer than some of these reviews would have you think. Room was nice although we had the room next to the elevator it wasn't as bad as I expected it to be not very noisy at all,clean comfortable room bathroom was huge and had a jacuzzi tub. Location was great, right off highway a mile or so from Harper's Ferry and five miles or so to Charlestown for casino. Breakfast buffett wasn't the greatest but ok for what it was, don't know why you needed vouchers for it. I was expecting something a little better when they handed out vouchers, would not have paid six dollars for it w/out voucher. Only real complaint is they have those little pillows on the beds and they suck, bring back normal size pillows. But would stay here again if need arose.

Room Tip: Bring your own pillow
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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135 reviews from our community

Traveler rating
    33
    48
    27
    12
    15
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37
47
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15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Any
English first
Gassaway, West Virginia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 19, 2013

I stayed here at this hotel for 2 nights, the hotel itself is nice but is not worth the $125 price! It's more like an $80 a night hotel. The desk clerk, Brandon was very nice and told me all about the on-site restaurant and pub and the breakfast in the mornings, I think that for the price of these rooms per night, it should include complimentary breakfast, not one that you have to take in a coupon from the front desk when you checked in or you have to pay $6!! That is ridiculous, especially when the choices were not very good! And don't get me started about the so-called front desk manager, Barbara! She is very rude and treats people like they're not human!! She has no business working in the customer service industry from the way she talks to people!!! Very rude!!!!!!!!

Room Tip: Rooms in the main building are much better than the ones in the other buildings.
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  • Stayed October 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, NY
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 18, 2013

We booked two nights a month in advance for a week get-away. Traveling with our two Westies put us in the "dog" building. Non smoking room reeked of smoke, bathroom was closet sized, tub drain was clogged, everything was "tired" and worn. Restaurant was smokey and noisy (we went elsewhere), building entry door had panic hardware AND a red push button. You had to push both at the same time to get out. Try doing that with a fire at your back and a child in your arms.

Unlike many other chains, we were charged $50 a night for the dogs (who are crated, clean and quiet). Total cost came to $345 for two nights! When I challenged the cost and quoted AAA at $80 to 100, the desk clerk said he didn't know anything about AAA. We've stayed in much better properties at $65 a night. Fair cost in this case would have been about $40 a night! Really! If you are going to Harper's Ferry, try a B&B or old hotel in town. More fun and more interesting.

Room Tip: Go somewhere else! Maybe rooms in the main hotel are better, but I wouldn't know.
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaccksonville, NC
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 13, 2013

ok I have stayed twice...the first time...I let it go, but the second time it was even worse.... The hotel itself is okay,,,,,but very behind for the prices..(need to upgrade) the front desk staff was very nice and pleasant EXCEPT for, if you can believe it or not.,the front desk manager..Barbara!!! both times she was extremely rude to myself,my in-laws and my children.!!! As far as Brandon goes, he was very helpful and sweet! Barbara acts like a warden instead of someone working in the hospitality industry....please don't waste your time or money...it is not worth it!!!!! I think Quality Inn needs to rethink who they put in charge over there!!!

Room Tip: stay anywhere but here....there are nicer places in Harpers Ferry for cheaper rates and very pleasan...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 26, 2013

This is a large hotel! Every staff member I met was wonderful and helpful. The hotel is clean and well taken care of. The bed is comfortable, but not pillowtop. I slept well. My room had a huge window looking out on the woods behind the hotel. Really nice! The breakfast was great. I was there for 3 nights and it was good to see a bit of variety in the breakfast offering from day to day. All that good stuff said, the hotel is starting to show its age in the furnishings and the TVs are old picture tube models. Would I stay there again? Yes. This is a well run hotel with great staff! The hotel is very close to the Harpers Ferry National Park.

Room Tip: Rooms on the first floor of the building are partially underground (the hotel is on a hill.). Cell...
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nice, France
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 2, 2013

My partner and i enjoyed this clean and well-run hotel for three days (Labor Day weekend). The soaring vaulted ceiling in the lobby and other interior design features are among the nice touches and there's coin operated laundry. We didn't try the indoor swimming pool because we chose this hotel for the water sports next door at River Riders. Our room with king size bed was very spacious and well equipped with a table, chairs, a microwave oven and a mid size fridge, but we thought the coffeemaker was of extremely cheap quality and hard to use without risk of burning yourself. The hotel restaurant has mostly quality crab, shrimp and fish dishes at affordable prices and the waitresses who served us were attentive and helpful. The complimentary hot breakfast is adequate but is outmoded for a modern urban palate.

Room Tip: We stayed at the lower level, where the windows that face the well kept green space behind the hotel...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Conference Center

Address: 4328 William L Wilson Fwy, Harpers Ferry, WV 25425 (Formerly Cliffside Inn)
Phone Number:
Location: United States > West Virginia > Harpers Ferry
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Harpers Ferry
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel Conference Center 3*
Number of rooms: 100
Official Description (provided by the hotel):
Gaming – History – Adventure …Only one hour from DC and Baltimore. Offering FREE Shuttle service to and from Hollywood Casino at Charles Town Races! The Quality Hotel Conference Center in beautiful Harpers Ferry, West Virginia is full of modern amenities to accommodate your every need. Whether you are a first-time visitor to the area or a seasoned vet, let the Quality team help you relax and enjoy the peaceful, serene surroundings. With 100 deluxe hotel rooms, superb dining from our on-site restaurant, live entertainment in our lounge, and tempting solutions from our Day Spa & Salon, the Quality Hotel in Harpers Ferry can handle any size group and still find time to cater to the traveling couple. New on-site Day Spa & Salon offers complete spa, hair, skin, and nail services to help rejuvenate your mind, body, and spirit. Within walking distance of Harpers Ferry National Historical Park and various outdoor activities, the Quality Hotel Conference Center is a history and outdoor lover’s paradise. Whitewater rafting, Civil War history, hiking the Appalachian Trail, sightseeing, and antique shopping are just a small sampling of what’s in store when you visit. Don’t forget about all the available action, including over 5,000 slots and brand new table games, at the acclaimed and newly renovated Hollywood Casino at Charles Town Races less than 5 miles away. Free Shuttle Service to and from the Casino. Let the Quality Hotel Conference Center host your next conference, banquet, wedding, or group travel. With over 10,000 square feet of conference / reception space, the Quality team will assist you in any way possible to ensure your function is a complete success. ... more   less 
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Also Known As:
Quality Inn Harpers Ferry
Quality Hotel Harpers Ferry
Harpers Ferry Quality Inn

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