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“Oh So Tired—The Hotel, Not Me!” 1 of 5 stars
Review of Quality Hotel Conference Center

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Quality Hotel Conference Center
3.0 of 5 Hotel   |   4328 William L Wilson Fwy, Harpers Ferry, WV 25425 (Formerly Cliffside Inn)   |  
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Ranked #2 of 3 Hotels in Harpers Ferry
Rochester, NY
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Oh So Tired—The Hotel, Not Me!”
1 of 5 stars Reviewed October 18, 2013

We booked two nights a month in advance for a week get-away. Traveling with our two Westies put us in the "dog" building. Non smoking room reeked of smoke, bathroom was closet sized, tub drain was clogged, everything was "tired" and worn. Restaurant was smokey and noisy (we went elsewhere), building entry door had panic hardware AND a red push button. You had to push both at the same time to get out. Try doing that with a fire at your back and a child in your arms.

Unlike many other chains, we were charged $50 a night for the dogs (who are crated, clean and quiet). Total cost came to $345 for two nights! When I challenged the cost and quoted AAA at $80 to 100, the desk clerk said he didn't know anything about AAA. We've stayed in much better properties at $65 a night. Fair cost in this case would have been about $40 a night! Really! If you are going to Harper's Ferry, try a B&B or old hotel in town. More fun and more interesting.

Room Tip: Go somewhere else! Maybe rooms in the main hotel are better, but I wouldn't know.
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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119 reviews from our community

Traveler rating
    29
    41
    25
    11
    13
See reviews for
34
37
11
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
Jaccksonville, NC
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 13, 2013

ok I have stayed twice...the first time...I let it go, but the second time it was even worse.... The hotel itself is okay,,,,,but very behind for the prices..(need to upgrade) the front desk staff was very nice and pleasant EXCEPT for, if you can believe it or not.,the front desk manager..Barbara!!! both times she was extremely rude to myself,my in-laws and my children.!!! As far as Brandon goes, he was very helpful and sweet! Barbara acts like a warden instead of someone working in the hospitality industry....please don't waste your time or money...it is not worth it!!!!! I think Quality Inn needs to rethink who they put in charge over there!!!

Room Tip: stay anywhere but here....there are nicer places in Harpers Ferry for cheaper rates and very pleasan...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 26, 2013

This is a large hotel! Every staff member I met was wonderful and helpful. The hotel is clean and well taken care of. The bed is comfortable, but not pillowtop. I slept well. My room had a huge window looking out on the woods behind the hotel. Really nice! The breakfast was great. I was there for 3 nights and it was good to see a bit of variety in the breakfast offering from day to day. All that good stuff said, the hotel is starting to show its age in the furnishings and the TVs are old picture tube models. Would I stay there again? Yes. This is a well run hotel with great staff! The hotel is very close to the Harpers Ferry National Park.

Room Tip: Rooms on the first floor of the building are partially underground (the hotel is on a hill.). Cell...
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nice, France
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 2, 2013

My partner and i enjoyed this clean and well-run hotel for three days (Labor Day weekend). The soaring vaulted ceiling in the lobby and other interior design features are among the nice touches and there's coin operated laundry. We didn't try the indoor swimming pool because we chose this hotel for the water sports next door at River Riders. Our room with king size bed was very spacious and well equipped with a table, chairs, a microwave oven and a mid size fridge, but we thought the coffeemaker was of extremely cheap quality and hard to use without risk of burning yourself. The hotel restaurant has mostly quality crab, shrimp and fish dishes at affordable prices and the waitresses who served us were attentive and helpful. The complimentary hot breakfast is adequate but is outmoded for a modern urban palate.

Room Tip: We stayed at the lower level, where the windows that face the well kept green space behind the hotel...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Hartford, Connecticut
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 9, 2013 via mobile

I originally booked a nonsmoking 2 queen bed room in the main building but when we entered the room it smelled like cigarette smoke. I immediately called the front desk & Rita was wonderful! She offered me the only other non- smoking room available but it was in building 3 on the 2nd floor where there were no elevators. So we pushed the luggage cart through the parking lot with 2 young kids & my husband had to carry all the bags up the stairs. Rita then called to see if this room was better and it was. Very clean, AC worked well & there was a nice size fridge & microwave. The breakfast was great- waffles, eggs, sausage, yogurt, bagels, fruit, etc- many choices! We did not use/ see the pool because I didn't want to walk back & forth through the parking lot to swim. I would stay again, just would book with advance notice for main building non- smoking room.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winter haven fl
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 9, 2013

There are a few B&B's in the old town part of Harpers Ferry but this is the only hotel near the town. We had a nice clean and comfortable room that was fairly well appointed.

Skip the on-site restaurant! They advertise crab all over the place so I ordered the crab cake and fried shrimp combo. The crab cake was very good but I think the "fried" shrimp came out of a Mrs Paul"s box and passed through a microwave on the way to my plate. Wait staff desperately needs training. Its worth the six mile drive to Charles Town for a variety of both chain and Mom & Pop places.

Breakfast was mediocre and consisted of a very poor selection. The attendant spent most of her time leaning on her elbows instead of taking care of things.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Conference Center

Address: 4328 William L Wilson Fwy, Harpers Ferry, WV 25425 (Formerly Cliffside Inn)
Phone Number:
Location: United States > West Virginia > Harpers Ferry
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Harpers Ferry
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel Conference Center 3*
Number of rooms: 100
Official Description (provided by the hotel):
Gaming – History – Adventure …Only one hour from DC and Baltimore. Offering FREE Shuttle service to and from Hollywood Casino at Charles Town Races! The Quality Hotel Conference Center in beautiful Harpers Ferry, West Virginia is full of modern amenities to accommodate your every need. Whether you are a first-time visitor to the area or a seasoned vet, let the Quality team help you relax and enjoy the peaceful, serene surroundings. With 100 deluxe hotel rooms, superb dining from our on-site restaurant, live entertainment in our lounge, and tempting solutions from our Day Spa & Salon, the Quality Hotel in Harpers Ferry can handle any size group and still find time to cater to the traveling couple. New on-site Day Spa & Salon offers complete spa, hair, skin, and nail services to help rejuvenate your mind, body, and spirit. Within walking distance of Harpers Ferry National Historical Park and various outdoor activities, the Quality Hotel Conference Center is a history and outdoor lover’s paradise. Whitewater rafting, Civil War history, hiking the Appalachian Trail, sightseeing, and antique shopping are just a small sampling of what’s in store when you visit. Don’t forget about all the available action, including over 5,000 slots and brand new table games, at the acclaimed and newly renovated Hollywood Casino at Charles Town Races less than 5 miles away. Free Shuttle Service to and from the Casino. Let the Quality Hotel Conference Center host your next conference, banquet, wedding, or group travel. With over 10,000 square feet of conference / reception space, the Quality team will assist you in any way possible to ensure your function is a complete success. ... more   less 
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Also Known As:
Quality Inn Harpers Ferry
Quality Hotel Harpers Ferry
Harpers Ferry Quality Inn

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