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“Excellent service!” 5 of 5 stars
Review of Quality Hotel Conference Center

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Quality Hotel Conference Center
3.0 of 5 Hotel   |   4328 William L Wilson Fwy, Harpers Ferry, WV 25425 (Formerly Cliffside Inn)   |  
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Ranked #2 of 3 Hotels in Harpers Ferry
Orlando, Florida
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Excellent service!”
5 of 5 stars Reviewed July 18, 2013 via mobile

Nice clean rooms. In door pool. Great location. No need to leave the property for breakfast or dinner and a night cap- it's all here. Rita at the front desk was very friendly and efficient. She even called the room to make sure the room met our needs. A plus!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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135 reviews from our community

Traveler rating
    33
    48
    27
    12
    15
See reviews for
37
47
11
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Any
English first
Baton Rouge, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2013

Although the rooms were a bit pricey (~$125) the service was far above what you would expect from a small hotel. Everyone was so nice, helpful and even better HAPPY! Brandon Noyes and Kathy Garza went above and beyond to ensure our family reunion was a success, accomodating all our needs and sometimes crazy requests. If you stay at enough hotels the rooms all blur in memory, but when you encounter a great employee you will always remember them, thanks Brandon & Kathy, we WILL see you guys in the future.

Now to the hotel. Easy access for older members of my family (three floors with elevator and wheelchair access). The beds were clean, neat and comfortable. The maids must be military because those were the tightest sheets I have EVER seen (could bounce a quarter off them!). They have a heated pool (which from what I hear) the kids loved and it's in the lower level.

The grounds are near most of the doings in town and there's a shuttle (with a cool driver) to bring you around. Overall a great hotel, great staff and wonderful city. The hotel also sits on a hill with a beautiful view of the valley below.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manassas, Virginia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 18, 2013

I can't tell you how much we enjoy this Hotel!! Rita at the front desk is amazing, we get treated lioke family!!

There aren't chain hotel near downtown Harper's Ferry, so the price and location for the Quality Hotel was great! don't waste your time at the "Motels" there, they are old and rusty. You work hard for your money so let it work for you at this Hotel!

We love the restaurant and bar there. Shana the Bartender is the BEST!

Room Tip: Don't waste your time or money anywhere else!
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wash, DC
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 15, 2013

We chose at the Quality Hotel Conference Center Harpers Ferry as the base for our annual family reunion. Harpers Ferry was convenient for most of the family, since most are located in the mid Atlantic area of the east coast. It also offers a variety of activites for all ages and interests. Out of the hotels that I researched, the Quality Hotel Conf Ctr. offered the best bang for our bucks. From the start, at the planning stages of the reunion, I was able to get the info I needed, and get my questions answered by the hotel staff. I made arrangements for a site visit and I was impressed with the convenience, the stunning views from the hotel entrance overlooking a valley, and the friendliness of the staff. I felt welcomed, and I did not feel rushed. They gave me a tour of the facility including the rooms, the restaurant, pool area, and meeting space. Throughout the planning stages I was in contact with Group Sales Mgr. Veronica Marcus who was a great help in getting our reunion planned from arranging the rooms, our meeting room, coordinating our family dinner, and giving me info about the local activites. Once we arrived at the hotel for the reunion, we felt welcomed by all of the staff and they made made sure we had everything we needed. And, if we needed something, (little things, ice, napkins, extra towel, etc.) they took care of it immediately. The staff was great. The rooms were your standard hotel room, but they were clean, they had enough linens, and they had enough outlets to accomodate the multi electronic devices most people have these days. I would stay here again. The hotel has an indoor pool, free breakfast, and even an on site day spa offering the standard day spa fare: manis, pedis, massages, etc. It's not The Four Seasons, but it's a nice clean hotel with a friendly, professional staff and a great location (close to Harpers Ferry National Historic Park, the old town of Harpers Ferry, Charlestown Races and Slots, water activities, and close to the many vineyards/wineries that inhabit Loudon Co., VA, which is about 20 minutes up the road.)

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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North Beach, Maryland
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 5, 2013

Booked a vacation to do activities with River Riders, turns out this hotel is literally within 100 yards of the place, which I didn't realize ahead of time and is extremely convenient. The hotel is on a hill overlooking a valley/hills, so between the convenience and view it's very nice. Our room faces the woods-side, not the hill side, and we were greated with a deer munching at the edge of the woods. :-)

The staff is very nice and friendly. We had some specific requests that they accommodated quickly. Of our 3 day/3 night stay, I had to telework the middle day and the pool area has tables and seating sufficiently far enough away from the pool to not get wet, but allow me to spend time with my boyfriend while he swam.

The Tavern Grill restaurant in the hotel is surprisingly good, and the free breakfast buffet and enough options for anybody/everybody to like something and get enough to eat.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 24, 2013

There weren't many chain hotel options near downtown Harpers Ferry, so the price and location for the Quality Hotel were great. The hotel is a bit dated - the rooms could use a face lift, the TV was from the 90s and on its last leg, but everything was clean and the staff was super-friendly and informative. Being well-travelled, I know what to expect from the Quality chain and this was as good as or even slightly better than many I've stayed in, so I was not disappointed. Not 5 star accommodations, but I've stayed in far worst and would stay here again. The breakfast was a little disappointing, but no worse than I've seen for other free continental type breakfasts.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McLean, Virginia
Top Contributor
66 reviews 66 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 23, 2013 via mobile

Staff went out of their way to ensure we had a nice stay. Great restaurant. Location could not have been more convenient - especially if you are visiting River Rapids like we were. Room met expectations. Nice continental breakfast that really hit the spot. We will definitely stay here again!

Stayed June 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Conference Center

Address: 4328 William L Wilson Fwy, Harpers Ferry, WV 25425 (Formerly Cliffside Inn)
Phone Number:
Location: United States > West Virginia > Harpers Ferry
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Harpers Ferry
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel Conference Center 3*
Number of rooms: 100
Official Description (provided by the hotel):
Gaming – History – Adventure …Only one hour from DC and Baltimore. Offering FREE Shuttle service to and from Hollywood Casino at Charles Town Races! The Quality Hotel Conference Center in beautiful Harpers Ferry, West Virginia is full of modern amenities to accommodate your every need. Whether you are a first-time visitor to the area or a seasoned vet, let the Quality team help you relax and enjoy the peaceful, serene surroundings. With 100 deluxe hotel rooms, superb dining from our on-site restaurant, live entertainment in our lounge, and tempting solutions from our Day Spa & Salon, the Quality Hotel in Harpers Ferry can handle any size group and still find time to cater to the traveling couple. New on-site Day Spa & Salon offers complete spa, hair, skin, and nail services to help rejuvenate your mind, body, and spirit. Within walking distance of Harpers Ferry National Historical Park and various outdoor activities, the Quality Hotel Conference Center is a history and outdoor lover’s paradise. Whitewater rafting, Civil War history, hiking the Appalachian Trail, sightseeing, and antique shopping are just a small sampling of what’s in store when you visit. Don’t forget about all the available action, including over 5,000 slots and brand new table games, at the acclaimed and newly renovated Hollywood Casino at Charles Town Races less than 5 miles away. Free Shuttle Service to and from the Casino. Let the Quality Hotel Conference Center host your next conference, banquet, wedding, or group travel. With over 10,000 square feet of conference / reception space, the Quality team will assist you in any way possible to ensure your function is a complete success. ... more   less 
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Also Known As:
Quality Inn Harpers Ferry
Quality Hotel Harpers Ferry
Harpers Ferry Quality Inn

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