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“Will not return” 2 of 5 stars
Review of Ramada Del Rio

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Ramada Del Rio
3.0 of 5 Hotel   |   2101 Veterans Boulevard, Hwy 90 W & Cantu Street, Del Rio, TX 78840   |  
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Ranked #5 of 11 hotels in Del Rio
San Antonio
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Will not return”
2 of 5 stars Reviewed February 26, 2013

Our reservation was booked through the Ramada reservation line. We anticipated no problems since the phone number given my the hotel directly was for said purpose. After a long day of driving and setting up for a local bbq competition, my wife went to check in. The front desk clerk said there was no reservation and they were at capacity for the night. The front desk clerk was very rude and unprofessional. He snapped at my wife several times about how the reservation was made. After realizing she had called the right number, a room was now available and check in was possible. No manager ever came and spoke to my wife to apologize or remedy the situation. The hotel gave my wife an upgraded room for the next night so two nights in two different rooms with young boys. We do not recommend staying here at all. Staff needs proper training on conflict resolution at the minimum. On a positive, their bar is a great place to unwind. Additionally, the breakfast buffet is one of the top places to eat because of its freshness.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada-DRT, Front Office Manager at Ramada Del Rio, responded to this review, March 4, 2013
Dear CernaEstates,
I regret that we did not meet your expectations, but please know that we value your comments as it helps us to assess what we are doing wrong and how we can make it right. We strive to exceed our valued guests' expectations on a daily basis and hope for another opportunity to make your next stay with us far better.

If I can be any assistance, please contact me at 830-775-1511 or by email at: becky@ramadainndelrio.com

Kind Regards,
Becky Wilson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
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English first
Asheville
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 22, 2013

They have closed off the pool area and part of the hotel. It is a nice hotel but the construction noise starts early and you can hear everything.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada-DRT, Front Office Manager at Ramada Del Rio, responded to this review, February 27, 2013
Thank you for sharing your perspective on your recent visit to our Ramada. We are attempting to isolate project areas to minimize guest inconvenience during our renovation. We will have a completely upgraded and transformed property in the very near future for our guests to enjoy and hope that you will return to experience the upscale luxury and so we can meet and exceed all your expectations.

Kind Regards,
Becky Wilson
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Del Rio, Texas
2 reviews
4 of 5 stars Reviewed February 6, 2013

I found the breakfast and dinner facilities in the restaurant to be quite enjoyable and convient, the chief John McAlister even walked the dinning room equiring at each table about customer satisfaction

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada-DRT, Front Office Manager at Ramada Del Rio, responded to this review, February 11, 2013
Dear Emanuel S,
Thank you for taking the time to write a review in regards to your recent stay with us. It is a pleasure to hear that John was able to make your dining experience memorable. We will be sure and pass your kind words along. Thanks again for staying with us. We hope to see you again soon.

Sincerely,
Becky WIlson
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San Antonio, Texas
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 6, 2013

I stayed for over a week at the hotel for work, it is a older property, but the rooms are clean. The breakfast is $10, which in my view is a little high for an omelet and breakfast buffet. I didn't eat the breakfast but I did eat dinner at the restaurant two times it was good standard fare burgers and steak.

One of the best things about the hotel is its location on veterans blvd, very convenient to a lot of good restaurants.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada-DRT, Front Office Manager at Ramada Del Rio, responded to this review, February 11, 2013
Dear Guest,

You are most kind to write a positive review of our Ramada. Your comments were excellent and we are grateful that you shared the advantages of our location.

We hope you will visit Del Rio again.

Take care.

Best Regards,
Becky Wilson,
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Additional Information about Ramada Del Rio

Address: 2101 Veterans Boulevard, Hwy 90 W & Cantu Street, Del Rio, TX 78840
Phone Number:
Location: United States > Texas > Del Rio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Del Rio
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Del Rio 3*
Reservation Options:
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Also Known As:
Ramada Inn Del Rio Hotel Del Rio

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