Our reservation was booked through the Ramada reservation line. We anticipated no problems since the phone number given my the hotel directly was for said purpose. After a long day of driving and setting up for a local bbq competition, my wife went to check in. The front desk clerk said there was no reservation and they were at capacity for the night. The front desk clerk was very rude and unprofessional. He snapped at my wife several times about how the reservation was made. After realizing she had called the right number, a room was now available and check in was possible. No manager ever came and spoke to my wife to apologize or remedy the situation. The hotel gave my wife an upgraded room for the next night so two nights in two different rooms with young boys. We do not recommend staying here at all. Staff needs proper training on conflict resolution at the minimum. On a positive, their bar is a great place to unwind. Additionally, the breakfast buffet is one of the top places to eat because of its freshness.
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- Also Known As:
- Ramada Inn Del Rio Hotel Del Rio