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“The Good, the Bad and the Ugly” 3 of 5 stars
Review of Kanoa Resort Saipan

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Kanoa Resort Saipan
3.0 of 5 Hotel   |   Beach Rd. | PO Box 500369, MP96950, Mariana Islands (Formerly Saipan Grand Hotel)   |  
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Hotel amenities
Ranked #5 of 29 Hotels in Saipan
Guam, Mariana Islands
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“The Good, the Bad and the Ugly”
3 of 5 stars Reviewed May 18, 2014

Lets start with the ugly first.... Any room not in the Tower... The hotel is being renovated but not fast enough. Next lets go with the good... The rooms in the Tower are nice... Very nice in fact with fantastic views of the Saipan Bay. The breakfast buffet that was included with the room was pretty good too. As for the bad... Any room in the executive tower in today's day and age that does not include internet access is just totally unacceptable. It was explained that the rooms are just too far away from the hub. For less than a $100 investment the hotel could fix this problem but they haven't in the 2 1/2 years I've been traveling to Saipan. Hopefully with the renovations on the property.. The wifi fix is in the capital repair budget.

Room Tip: The tower rooms are the only acceptable rooms
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  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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219 reviews from our community

Traveler rating
    31
    109
    61
    13
    5
See reviews for
61
71
18
7
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Piti, Mariana Islands
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 21, 2014

I made a last minute reservation here because most of the other hotels were booked for the marathon that weekend. I was worried after reading other reviews on here. The hotel staff was excellent, the food reasonably priced, and there was lots to do; 2 pools, with waterslide, beachfront access with many water sports/toys, and giant hamster balls. Our room was large, however, slightly dirty. the towels are old and threadbare, but the rest of the hotel makes up for this. Also the wifi isn't that great, but I would stay there again.

Room Tip: Upgrade to the Emerald Tower.
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  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tinian, Mariana Islands
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed March 18, 2014

Expect to have to give your life story if you want to guarantee a room reservation. After I called initially to reserve two nights, they emailed me a multiple-question form that I had to fill out and include a credit card number on. They also required a photo ID and a copy of the card itself. So after wasting 30 minutes of my life making copies, scanning them in, and emailing them back, perhaps they would also like my birth certificate, dental records, and autobiography? Ridiculous.

Stayed March 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Japan
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 2, 2013 via mobile

We stayed here last January when my husband , our daughter and his brother's family went on those Cheap Vacation Packages over the net. Surprising to say that although the cost of the trip was budget, the hotel certainly was above par than what I expected. The bus from the airport took us to a huge hotel, with its own pool (3 of them, actually), and directly beach front. The staff were friendly, and surprisingly, Filipinos! Wherever I went I had no problem communicating, alternating between English, Japanese, and my native tongue. The rooms were big enough, albeit showing its age, housekeeping always made sure it was clean. Thehotelalso has its own massage salon,and a small shop/ store that offered drinks and snacks till late hours. The hotel also has its own bar and a chapel. Breakfast was decent, with limited choices but a good enough filler til your next meal. The beach is good for snorkeling with a variety of fishes swimming in shallow waters. Flotation devices are offered for a fee, of course. Overall, a nice place to stay with the family.

Stayed January 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Top Contributor
228 reviews 228 reviews
49 hotel reviews
Reviews in 87 cities Reviews in 87 cities
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed October 21, 2011

I made friends with a seculity staff of this hotel. He was very kind and other staff ,too.
There is a pool and beach. I recommend watching night stars. The view from beach is amazing!! I could see a meteor ☆彡

  • Stayed November 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagatna, Guam
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed October 9, 2011

I just completed three days of work on Saipan and stayed at the Grand. I was seriously disappointed as my experience 26 years ago was wonderful. This property is in need of some TLC. There is no 24 hour cafe, the beds are like plywood covered in sheets and the tvs are something from 1970. Front desk staff lacks knowledge about their policies. There is no room service or vending machine for soda or snacks although there was coffee service in the room. The refrigerator in the room was not stocked Do not stay at this hotel.

  • Stayed October 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 28, 2011

I had read other reviews and was concerned that the hotel might not be as clean or nice as I had hoped. But the rooms have all been recently redone and we had a very nice clean room with a wonderful view. We were up on the 9th floor and could not have asked for a better view!! The staff was wonderful and helpful when we needed it. This was our honeymoon and it met and exceeded our expectations. The only excpetion which we did not use, the pool needs to be updated. It was clean but is reaching the point where it needs repair. But with the ocean right there and 80 degree water temp, you dont need a pool!

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kanoa Resort Saipan

Address: Beach Rd. | PO Box 500369, MP96950, Mariana Islands (Formerly Saipan Grand Hotel)
Phone Number:
Location: Mariana Islands > Northern Mariana Islands > Saipan
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #5 of 29 Hotels in Saipan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Kanoa Resort Saipan 3*
Number of rooms: 224
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