I booked a room the day before. When I arrived to check in, the lady in charge very nastily told me that the hotel was booked, and they had no reservation for me. She was hostile, even foul. I had to struggle to get them to double-check. Finally, they found that I was correct. I received no apology.
The room itself is awful. The bed is like a rock. The bathroom sink fixtures are literally rotting. The air conditioner has no remote, and it's placed in a high corner near the ceiling so that the guest has no way to access any temperature control. Likewise, the dinky TV has no remote.
When I asked if I could get a room with a better bed, the staff informed me that there were no maids working that day. So, in fact, they had other available rooms, but no one to clean them.
It's clear that the owners do not care at all about what their guests experience. It's just a shoddy money-collecting operation.
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