I am sincerely confused about the reviews that rate this place above a "poor" rating. Sure, it's more affordable than other hotels in Saipan...but...it is NOT worth it. They advertise wifi in the rooms...BUT THERE IS ONLY WIFI IN THE LOBBY.
I was traveling here with 2 other co-workers, and we each had our own rooms. 1 coworker walked in and found roaches in her room. Another tried to take a shower, and NO WATER CAME OUT. Then, when we reconvened after putting our things in our rooms, as we were walking to the lobby to use the wifi---a rat scattered by us. That's right...a rat.
The rooms smell musty.
They have a lovely pool area, and the beach is a hop skip and a jump away...but that's it.
We had breakfast at the Hawaii Five-O restaurant on the grounds, and the coffee is amazing.
But we literally spent one night in the hotel and asked to cancel the rest of our reservations. (We'd booked for 6 nights.) The manager on duty was PERFECTLY lovely. She was so nice, but it was quite frustrating to try to cancel with her.
The cancellation policy was that you had to cancel 1 week in advance. She wanted to charge us for 3 nights. I refused. I tried to tell her that they'd falsely advertised free wifi in the rooms, and that one room didn't have running water. She tried to tell us that we should have called maintenance. To which I replied--"We got in at midnight, we were tired and wanted to go to bed. Calling maintenance wasn't realistic for us."
She kept talking about the cancellation policy...so, I finally said...
"I understand the cancellation policy, however, just on business principles...when a business promises something, and doesn't deliver...there has to be something that can be done."
We finally negotiated only paying for 2 days.
She said she was sorry several times, and even afterwards told us about the open market that happens every thursday night. She really was quite kind about everything.
I'm sorry to say this but stay away from this hotel. It's truly, truly atrocious, and you won't be very happy.
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- Also Known As:
- Chalan Kanoa Beach Club Hotel Saipan