We come here everytime we are in San Francisco and always get good service and a great sandwich. This time however we came after the crowds. The food was fantastic as usual but they had some extra time to show off their great service too. My wife's family is from Italy and they took the time to point out on a map where the city is located. They they spent several minutes helping us pick out some meats and cheeses for a little picnic we were doing. They whole time they were all so friendly and wonderful we felt like part of the family. Of course the food was wonderful as always too! Thank you very much for a memorable experience!