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“Great Hotel” 5 of 5 stars
Review of The Marker San Francisco

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The Marker San Francisco
4.0 of 5 Boutique Hotel   |   501 Geary St, San Francisco, CA 94102 (Formerly Hotel Monaco San Francisco - a Kimpton Hotel) (Union Square)   |  
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Hotel amenities
Ranked #32 of 234 Hotels in San Francisco
Certificate of Excellence
GreenLeadersBronze level
Buckingham, United Kingdom
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Hotel”
5 of 5 stars Reviewed August 12, 2014

nice, good sized hotel in the heart of things with good staff. They were very accommodating and friendly. The food was as you expect from hotel. There was a nice lobby and the coffee in the morning is a nice touch that you use more than ud think. A note for san francisco no the hotel is that it has a lot more homeless people on the streets than other cities.

Room Tip: face the front and ask for a room high up as the street can be a bit loud.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,607 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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  • Dutch first
  • English first
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English first
Cape Coral, Florida
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 8, 2014

We had the pleasure of staying at the Hotel Monaco the last week of July.
It was our first visit to San Francisco and we were there to celebrate our 30th wedding anniversary. This was our second stay at a Kimpton Hotel this summer (The Angler's Miami Beach is the other) and once again we could not have been happier with our choice. The hotel itself is a beautiful older building that is being very well maintained and has some really stunning details, especially the living room, main staircase and central lobby ceiling. The hotel is in a great location just two blocks from Union Square and within walking distance of Chinatown. What really sets the Monaco, and apparently Kimpton Hotels in general, apart is the staff. Everyone, without exception, and regardless of position, was so incredibly welcoming, friendly and professional that virtually every other hotel we've stayed at pales in comparison.
Once we'd checked-in we were escorted to our room by Jackson Best who gave us a great overview of the hotel and the general area around Union Square. In the room we were surprised, and so pleased, to see a very thoughtful gift that Johnathan had placed there for our anniversary!! Throughout our stay Jackson became an invaluable source of information and we came to depend on he and Ethan's ability to pick amazing restaurants. One evening we were at a loss as to where we'd eat. Mentioned this to Jackson on our way to the afternoon wine tasting and on our return to our room found seven full menus in a folder with a handwritten note of explanation!!! Sadly Jackson doesn't work every day but we soon came to count on Ethan, James and Mose for the same level of incredibly thoughtful and attentive service. On our last evening in town James went especially out of his way to make it a special night. I know I'm leaving many names out, and for that I apologize, but we can't thank all of you enough for helping to make our 30th such a wonderful experience. When we return to San Francisco we'll definitely choose The Monaco and at this point I can't imagine staying anywhere but at Kimpton Hotels from now on.

Room Tip: We requested a quiet room and were very pleased with the front desk's selection.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, responded to this review, August 12, 2014
Dear SimonFLA,
Happy belated 30th anniversary. I am honored that you chose to celebrate such a momentous occasion with us. And I really appreciate that you specifically mentioned Jackson and his commitment to our guests. It sounds like Ethan, James and Mose filled in the best they could in his absence. Thank you for the compliments and we hope you can come back to see us, again, soon.
Best,
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CO
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 5, 2014

Perfect size, lovely staff, beautiful (and fun) lobby and seating areas, free wine hour every night with a different winery's wines each month, nice coffee service in the am, clean and cheerfully decorated rooms - not large but large enough. Beautiful restaurant but with odd menu...BUT that's about to change. Wonderfully situated a couple of blocks from Union Square with a grocery store and Walgreens directly across the street. No real views other than the street view but I would stay again.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, responded to this review, August 12, 2014
Dear Maverick2004,
We always love to hear that people would stay with us, again. That is a high compliment in our book.
You are correct that our restaurant is changing. After 19 years, we closed the doors on the Grand Café on August 1st. We will be reopening in early 2015. While we are sad to see this institution go away, we are excited about our future.
Best,
Jason
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New York
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed August 4, 2014

I have stayed at various hotels in SF for either personal or work visits. Club Monaco is by far the best one -- service, location, decor, value. There is nothing I would change about the hotel. It has an old world European feel when you walk in the lobby, but everything else is modern. Great design in the rooms, good space. Location wise - on Geary and Taylor, 5 min from Union Square, and 15 min from Chinatown, 10 min from Soma. We rented car from hotel to wine country. Hotel has discount with enterprise, pick up and drop off at the hotel. Extremely convenient and cheaper than zip car. When I come back to SF, I will stay at Hotel Monaco again.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, responded to this review, August 5, 2014
Dear xish,
I am so glad to hear you have chosen as your go-to spot in San Francisco. That makes us very proud. Please let us know when plan to return, so we can plan accordingly.
Best,
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duffield, England, United Kingdom
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed August 2, 2014

Stayed here for 3 nights halfway through our holiday driving around California. Had a package inclusive of valet parking, so abandoned the car for our stay. Very friendly guy outside the door dealt with the car and luggage. While checking in we mentioned we'd had a pet goldfish called Fred while at another Kimpton hotel, the Marlowe in Boston, on a previous holiday. After putting our luggage in the room we set off up Taylor street and over Nob Hill to Fisherman's Wharf (a great walk & very steep in parts) & on our return found Fred junior in a bowl in our room, much to our son's delight. Very comfy room with all the things you'd expect (including the great animal print dressing gowns that Kimptons have): fridge, safe, ironing things, toiletries, snacks, coffee making etc. it's close to Union Square with all the shopping you might desire and where tour buses go from. The staff are all very courteous and helpful (great restaurant suggestion of Sear's Fine Dining) and Daniel on the desk went out of his way to look into why some of our accrued Kimpton points were missing from stays at other Kimpton Hotels. It's also a great spot on Geary Street for driving on route 1 along the coast as that begins at the end of the road!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, responded to this review, August 5, 2014
Dear Sharon J,
I love it when people get a chance to experience several Kimpton locations on their travels. I am happy to hear that we consistently delivered a great experience. It sounds like Fred Jr was a big hit. Thanks for also pointing out Daniel’s “above and beyond” customer service.
Best,
Jason
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Albany, New York
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed August 1, 2014

My husband and I recently stayed at the Hotel Monaco during our first trip to San Francisco. It was absolutely wonderful. I only wish we could have stayed longer. The hotel is beautiful and the staff is great. Everyone we came in contact with was friendly and helpful. We booked a regular king room but received a complimentary upgrade to one of the junior suites. It was a gorgeous huge room. This was a total surprise to us and a really nice treat. Since we missed the wine tasting earlier in the evening we were also given tickets to receive two complimentary glasses of wine in the hotel bar. This was a very nice gesture and much appreciated. We also received some other coupons for various discounts that we would have used if we were staying longer. Lauren at the front desk provided us with the names of several restaurants within walking distance and then made us a last minute dinner reservation.

We really enjoyed our stay and I would definitely return. I also plan to check out other other Kimpton properties next time I travel. I do wonder why they are renovating the Grand Cafe though. From what I was told the renovations will be quite significant. The restaurant is lovely and full of many historical architectural details. It is unfortunate that this historically significant property will be totally redone. Hopefully many of the old details will be incorporated into the new design.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, responded to this review, August 5, 2014
Dear Arlo6,
Thank you for all of your kind words. Please stay tuned for more information regarding the renovation of our restaurant and some new meeting space and some new guest rooms. We are incredibly excited. We will definitely be retaining certain elements.
Best,
Jason
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Buellton
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 30, 2014

I did a lot of research looking for a hotel suite for our family vacation in San Francisco. The Hotel Monaco was a perfect choice. What friendly and delightful staff. Room size was good for family of 4. I will miss the Grand Cafe, where we had great food and drinks, but I will make sure to come back to see their new offerings.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Monaco_GM, General Manager at The Marker San Francisco, responded to this review, August 5, 2014
Dear Stefanie S,
We already miss the Grand Café. After 19 years, it was very difficult to say goodbye. We are looking forward to our new design, etc. But, we will always look back on the past two decades fondly.
Best,
Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Marker San Francisco

Address: 501 Geary St, San Francisco, CA 94102 (Formerly Hotel Monaco San Francisco - a Kimpton Hotel)
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#16 Luxury Hotel in San Francisco
#26 Romantic Hotel in San Francisco
#28 Family Hotel in San Francisco
#36 Business Hotel in San Francisco
#38 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Marker San Francisco 4*
Number of rooms: 208
Reservation Options:
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Also Known As:
Kimpton San Francisco
Hotel Monaco San Francisco

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