Our family of four has stayed at this hotel before, with great success and none of these problems. Too bad this trip has ruined it for us, and we are unlikely to stay again. The entire 3-night stay was filled with a litany of noises, any of which could be overlooked but in total were just too much.
During the first night, we were awoken at 1 am to a strange and very loud humming sound, like someone had started up a band saw in another room. The front desk was also alarmed, as they could hear the noise over the phone when we called down to complain. Just as mysteriously, it switched off about 1:15 am, leaving us the lay awake the rest of the night wondering if it would suddenly start again.
The second night, the bedside phone had evidently run out of power (it was never plugged in) and started a quiet but insidious beeping noise. If we had known what this alert was for, it would have been a simpler fix than searching the entire room for the cause of the noise for 20 minutes before finally discovering it and switching it off. Then, the guests in the next room began their bedside conversation, at full voice, which came through the wall so loudly that I responded "We can hear you over hear!" at full voice. That seemed to work.
But the third night, oh the third night. The room next door was filled with young party girls, playing a drinking game while our kids tried to fall asleep. Headphones and iPads seemed to help, but when that got old we called downstairs and security quieted them down. Until they returned when the bars closed at 1:45 am and continued in the hallway. Retribution for us quieting them earlier? From there, the street below us became a riot scene complete with fighting lovers, screaming drunks, crying girls, and the sirens of police called in to quell the energy. But that's not all folks. At 7 am, some jerk in the neighborhood began some sort of household renovation project, and the high-pitched whine of some machine droned on for more than two hours on a Sunday morning.
Kimpton always does a great job, and this is a really nice hotel - we chose it again because of our good experience just 7 months ago. The staff is very friendly, and were clearly not able to control all of this mayhem. But still, I think the next time we'll choose something more removed from the action.
I'd like to think we're not stuffy or old, just very, very sleepy. Or maybe next time we'll consider beer pong at 2 am and just join the party.