The reviews seemed mixed between satisfied customers and bad experiences.
I choose this hotel based on recent positive reviews, attractive location, and low price.
We were not expecting too much based on the price, but I am completely shocked at the service we received.
Upon checking it, we were given a room that seemed to have been unoccupied for decades. Dirty, smelly, with cobwebs hanging off the headrest of the bed and the various corners of the room. When my wife asked if there were other rooms available, the man at the counter shouted at her that they were fully booked and challenged us to move out!!
With most other hotels fully booked due to the Fleet Weekend, we of course had no choice but to stay unless we could find another hotel. We politely requested that room service clean up the room while we were out. We came back to find absolute nothing done. In the end, we had to clean the room ourselves.
We woke up the next morning itching after a nightmare night in the dirty bed. To make things worst, we went down to the breakfast room to be greeted by the same grumpy old man who shouted at my wife. He proceeded to grumble at us and all the other guest and bang the food onto the tables.
To complete the nightmare, we realized that housekeeping had stolen money from my wife's purse. We were sure that she had not misplaced or dropped the money as she had counted the money the night before and did not remove her purse from her handbag from the time she counted her money till the time we realized the loss. The only time her purse was left unattended was when she left the room for a few minutes to use the very slow Wi-fi in the conference room. Housekeeping was just cleaning the room next door when she stepped out and nowhere to be found when she returned a few minutes later!!
In short: DO NOT STAY HERE. Spend a little bit more money for peace of mind in a better Hotel. In fact, we saw a much better posher hotel (Grand Plaza Hotel) just around the corner which offers room at the same price. It was unfortunate that they had no rooms available or we would have moved there.
- Official Description (provided by the hotel):
- The Hotel Astoria, one of San Francisco’s best values, is located at the corner of Bush and Grant, right at the entrance to Chinatown. This historic hotel caters to both business and leisure travelers that appreciate a budget friendly hotel of tasteful simplicity. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA so you can book your Astoria Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Astoria Hotel San Francisco
- Astoria San Francisco