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“Excellent location, a bit on the small side” 4 of 5 stars
Review of Hotel Vertigo

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Hotel Vertigo
3.0 of 5 Hotel   |   940 Sutter Street, San Francisco, CA 94109 (Formerly York Hotel)   |  
Hotel amenities
Ranked #67 of 236 hotels in San Francisco
Palm Springs, California
Top Contributor
114 reviews 114 reviews
54 hotel reviews
Reviews in 56 cities Reviews in 56 cities
111 helpful votes 111 helpful votes
“Excellent location, a bit on the small side”
4 of 5 stars Reviewed March 3, 2013

Rooms are very clean and comfortable, but you had only a tiny bit of space - a problem if you have a lot of luggage. We only had large backpacks and felt cramped. However, the size of neither the bed nor the bathroom suffers from this lack of space. The bathroom actually felt proportionally large compared the the room itself.

We had a room facing the back, which faces other buildings with courtyards, so it has the potential of being noisy in the even of parties, but we had no such issues during our stay.

Staff was professional, well-informed, and friendly. You would expect them to get jaded about the whole film history, but they were proud and happy to share all they knew about it.

The best thing about the hotel for us was the location - you can walk to all parts downtown easily enough.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this review, March 6, 2013
Dear Wanderkinder,

Thank you very much for your review of our hotel. We are thrilled to hear that you enjoyed your stay and wanted to let you know how much we appreciate your taking the time to share your experience on Trip Advisor. We look forward to welcoming you back as our guest on your next visit to San Francisco!

Best regards,
Haiyi Hotels Worldwide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Top Contributor
55 reviews 55 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 3, 2013

Stayed for 3 nights at the end of February loved the place very helpful staff good location,walking distance to Union Square,Chinatown and cable cars but is just the style of this place just makes you smile. Would recommend

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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this review, March 6, 2013
Dear jameshunter005,

Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us and the Trip Advisor community! We are delighted to hear that you enjoyed our accommodations and that our hotel made you smile; knowing this just makes us glisten with happiness! We hope to welcome you back to San Francisco on your next visit.

Best regards,
Haiyi Hotels Worldwide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland, Australia
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 27, 2013

We stayed there for 2 nights and staff were very friendly and helpful. It was in a great location and quite central to restaurants and cafe's. bed was comfy and bathroom was nice and clean. I would go back again if visiting San Francisco.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this review, March 6, 2013
Dear Julie M,

We certainly appreciate that you took the time to share your review about your recent stay with us and the Trip Advisor community. We are pleased that you enjoyed our accommodations and service! We hope to welcome you back on your next trip to San Francisco, thanks again!

Best regards,
Haiyi Hotels Worldwide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 25, 2013

My boyfriend and I stayed here for 3 nights in February after his parents recommended it. It lived up to our expectations. The staff were very friendly and helpful. The rooms were in good condition and nicely furnished. However, after showering, the bath tub would take a while to empty. The most noteworthy trait was its location which was a 10 min walk from union square. That said, it is right above an area called Tenderloin which you don't want to be near at night.

Overall, it was a very nice hotel with great staff and a great price and we would definitely stay here again if we were to return to San Fran.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this review, February 27, 2013
Dear Rebekah C,

Thank you very much for your review of our hotel. We are thrilled to hear that you and your boyfriend enjoyed your three night stay with us and wanted to let you know how much we appreciate your taking the time to share your experience on Trip Advisor. We look forward to welcoming you both back as our guests on your next visit to San Francisco!

Best regards,
Haiyi Hotels Worldwide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 25, 2013

I was intrigued by the Hitchcock theme of the hotel, however the hotel fell a little short in its execution. I requested a room on a higher floor facing the street so I could take advantage of the bay windows. While the windows were great, the room got uncomfortably warm during the day when the sun was at full strength. The hotel has no A/C, and only one window was able to be opened (however there was no screen and opened directly unto a fire escape, which didn't make me feel safe keeping it propped open.) There was a ceiling fan, as well as an old vented fan in the wall. Overnight, the room returned to a more manageable temperature. The room itself was very large and the bed was incredibly comfortable. The furniture looked a little low budget, though and the phones were pretty old. The bathroom was a good size. Everything was very clean, so that was a major bonus. The other major bonus is the location. It's in the "TenderNob," just below Nob Hill (where the hotels get really expensive) and above the Tenderloin (where you just don't want to stay.) I felt safe in the area, as a single female, even at night. There are a lot of little restaurants, coffee shops, grocery stores and bars very near the hotel. Only a few short slightly uphill blocks to the California Cable line to the Ferry Building/Embarcadero. On foot, it isn't a very long walk to Union Square or The Ferry Building (20 min to Ferry Building, by my estimate, and downhill!) It's no luxury hotel, but definitely satisfactory enough that I would stay again (if able to find a low rate.)

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this review, February 27, 2013
Dear Renee E,

We appreciate that you took the time to share your review about your recent stay with us and the Trip Advisor community. I am sorry to hear that you had a less than favorable impression about our hotel and our accommodations. In regards to not having air conditioned rooms, San Francisco tends to stay be on the cooler side especially with the year round bay breeze but when we are graced with that lovely sunshine, it's understandable it might be a little too much for some. Thanks again and we do hope we have the opportunity to welcome you back in the future.

Best regards,
Haiyi Hotels Worldwide
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 25, 2013 via mobile

I stayed here for two nights in mid Feb. I was greeted by a friendly face, and the check in took 30 seconds. The hotel reception is clean and open, it has several sofas (one with a ten foot back...), an a pc and printer which is free to use.

Our room was for 3 people (two doubles) on the 3rd floor. I was surprised with how clean and stylish the room was. The furniture is all kitsch and spotless. There was a desk with an office chair, a fridge, alarm clock with iPhone (old) connection, tv on the wall, and a large leather 'vertigo' chair. There are two bottles of water on the desk clearly labelled $2. The bathroom had a large (and very good) shower, there were complementary shampoos and body washes also, which were refilled after our first day. Our room had a large walk in wardrobe with an electronic safe, ironing board and bath robes in it.

The hotel staff were really friendly and helpful (we had spoken to no less than 5 different members of staff over the duration of our stay) who were all more than willing to answer any questions we had.

The hotel is located on the brow of the hill on Sutter Street. There are a couple of nice cafes, bars and takeaways nearby on the same street. Union Square is about 10 minutes walk from the hotel.

Overall, Hotel Vertigo was a perfect experience, everything was clean and practical, and the staff were excellent. I would thoroughly recommend this hotel to anyone travelling to San Francisco.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this review, February 27, 2013
Dear spudgungladiator,

Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us and the Trip Advisor community! We are delighted to hear that you enjoyed the accommodations and the service of our staff. We hope to welcome you back to San Francisco on your next visit.

Best regards,
Haiyi Hotels Worldwide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 23, 2013

I stayed here for 4 nights in February. As A single female traveller i felt safe in this area at all times although you must be aware walking back at night. It is fairly close to Union square about 10 mins walk amongst the cable cars and hilly streets so it has a great location and gives you a flavour of San fran.. The staff were friendly and helpful. My room was very large and spacious and was clean. Bed comfortable and the room quiet. I would highly recommend this place if you want a cool hotel which does not break the bank. San Fran has more to offer... than a hotel room.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this review, February 27, 2013
Dear VSF F,

We certainly appreciate that you took the time to share your review about your recent four-night stay with us. We are pleased that you enjoyed our accommodations and service! We hope to welcome you back on your next trip to San Francisco, thanks again!

Best regards,
Haiyi Hotels Worldwide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Vertigo

Address: 940 Sutter Street, San Francisco, CA 94109 (Formerly York Hotel)
Location: United States > California > San Francisco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#62 Family Hotel in San Francisco
#83 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hotel Vertigo 3*
Official Description (provided by the hotel):
Hotel Vertigo is a 102-room boutique hotel that is renowned for its simplicity and admired for its unique character. Recently renovated, this non-smoking hotel playfully feeds off the Hitchcock's classic movie, "Vertigo." With rich wood furnishings highlighted with cream and orange accents, it is well suited for vacationers, families, and business travellers alike.Situated in the lower Nob Hill pocket of downtown San Francisco, the convenient location provides easy access to many of the city's top attractions and destinations. Just steps away from Cable Cars, Union Square and the major shopping and theater districts. ... more   less 
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Also Known As:
Vertigo Hotel San Francisco
York Hotel San Francisco

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