This hotel has an amazing location. It is right in the heart of Union Square. Perfect for those who want to shop with lots of stores and malls. For those who want food take your pick of restaurants there's something for everyone in walking distance. The trolley is a mere stones throw away. The hotel staff is extremely knowledgeable and can pretty much answer any question you have. I'm going back to San Fran. In April and I will defiantely be staying here again. It's in the heart of union square so if your looking for peaceful and quiet then this is not the hotel for you. You can hear the city around you and all the activity and that's one reason I liked it. Also on a side note be sure to book your Alcatraz tour before you leave home or you won't be able to visit it. It sells out quickly. If you want to do a wine county tour we did muir woods then 2 Napa valley winery's and one Sonoma winery. We had lunch in the square in Sonoma we booked thru all San Francisco tours our guides name was Andy and he was awesome.